BUG: Logos 5.3 Beta 3 (5.3.0.1161) won't install

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This post has 11 Replies | 1 Follower

Posts 97
Jeff Loven | Forum Activity | Posted: Sat, Oct 11 2014 8:38 AM

Hi, 

I'm attempting to update to the newest beta release - Logos 5.3 Beta 3 (5.3.0.1161). The installation begins, but I quickly get the following error...

After receiving this error I have started the installation from the Run As Administrator multiple times, but I receive this same error each time. I've attached my error log to this email.

Thanks!

Posts 2089
Randy W. Sims | Forum Activity | Replied: Sat, Oct 11 2014 8:51 AM

Hi Jeff, See if the instructions at the following link help:

https://www.logos.com/support/logos5/windows/error-writing-to-file 

Posts 97
Jeff Loven | Forum Activity | Replied: Sat, Oct 11 2014 11:05 AM

Hi, 

Unfortunately, following those steps did not solve the problem.

Posts 13428
Mark Barnes | Forum Activity | Replied: Sun, Oct 12 2014 9:12 AM

Jeff Loven:
I've attached my error log to this email.

The error logs don't help with installation problems, unfortunately. We'd need to see as many of these as you have:

  • LogosSetup.log
  • PrerequisitesInstall.log
  • DigitalLibraryInstall.log

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Posts 97
Jeff Loven | Forum Activity | Replied: Sun, Oct 12 2014 11:49 AM

Ah, that makes sense now that I think about it. The logs you requested are attached.

Thanks for the help!

4786.logos4setup.log

6253.PrerequisitesInstall.log

2021.DigitalLibraryInstall.log

Posts 13428
Mark Barnes | Forum Activity | Replied: Sun, Oct 12 2014 12:10 PM

Jeff Loven:
Ah, that makes sense now that I think about it. The logs you requested are attached.

These are all logs from a long time ago, so it looks like the installer isn't logging now.

You'll need to configure logging for setup (follow step 4 from https://www.logos.com/support/logos5/windows/problem), then try the installation again. You should get a new set of logs to upload.

This is my personal Faithlife account. On 1 March 2022, I started working for Faithlife, and have a new 'official' user account. Posts on this account shouldn't be taken as official Faithlife views!

Posts 97
Jeff Loven | Forum Activity | Replied: Wed, Oct 15 2014 5:48 AM

Sorry about that! New logs are attached...

2548.DigitalLibraryInstall.log

6378.PrerequisitesInstall.log

2112.logos4setup.log

Let me know if these still aren't the correct logs, perhaps I'm lookin in the wrong place.

Thanks!

Posts 25765
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Oct 15 2014 5:57 AM

Jeff Loven:
Let me know if these still aren't the correct logs, perhaps I'm lookin in the wrong place.

These are still very old - 2010/11

Did you follow step 4 in the link referenced by Mark above?

The log files should be in "Logos Log Files" in your "My Documents" folder

Posts 2089
Randy W. Sims | Forum Activity | Replied: Wed, Oct 15 2014 8:28 AM

If you haven't shutdown since the problem showed up, you might want to do a reboot, esp if there are any pending Windows updates or application installs that requested a reboot.

What version of Logos are upgrading from? A previous 5.3 beta?

If (and only if) you are upgrading from a previous version of the 5.3 beta and since you've corrected the permissions there as per above, I'm curious what happens if you try to install just the Logos bits, without the prerequisites:

http://downloads.logoscdn.com/LBS5/InstallerBeta/5.3.0.1161/Logos-x64.msi  (for 64 bit Logos)

http://downloads.logoscdn.com/LBS5/InstallerBeta/5.3.0.1161/Logos-x86.msi  (for 32 bit Logos)

You should not need to Run as Administrator.

Posts 97
Jeff Loven | Forum Activity | Replied: Thu, Oct 16 2014 7:37 PM

Yep, I followed the instructions and pulled the log files from the correct folder. I'm going to try completely wiping and reinstalling Logos 5 later this evening. 

Posts 97
Jeff Loven | Forum Activity | Replied: Sat, Oct 18 2014 1:15 PM

Okay all, update on the fix. I happened to re-attempt the install at work and it installed just fine. We run an in-house network/server that my computer is always connected to while at work, so it must have something to do with being connected to that.

If you've got some insight on why this might be, please let me know!

Thanks!

Posts 27853
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Oct 19 2014 2:26 PM

Jeff Loven:
Okay all, update on the fix. I happened to re-attempt the install at work and it installed just fine. We run an in-house network/server that my computer is always connected to while at work,

Was the original problem at work and it is now installed OK? Or do you still have a problem at home (different computer)?

Work installations depend on the domain authorisations you are given and you have to work with the Network Administrator to get new permissions. An installation to the C: drive might be disallowed, but you could install to another drive.

Exactly how did you attempt to install/update e.g. by logging on outside the company network whilst at home?

Dave
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