Lost access to HOME page

All works well, the app setting is to load most recent layout. Everything works fine for me. BUT, click on the HOME page icon: the window opens, but before it is populated, Logos crashes, without any warning, and without offering reporting option.

Re-start does not offer option to report last crash, but loads the latest layout OK. It is definitely repeatable!!

I don't know when (perhaps 5.3 b1) but after patiently waiting upgrades, even latest b3 has not changed.

Hope you can tell me how to fix, or at least what to do that might ...

Clive

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Lynden O. Williams

Follow the steps here and post logs. This will assist others including Logos staff in diagnosing your problem.

JT (alabama24)

https://community.logos.com/discussion/comment/640580#Comment_640580

Follow the steps here and post logs.

Which steps? [;)]

If you are on PC, see this wiki link: https://wiki.logos.com/Diagnostic_Logging

If you are on MAC, follow the link in my signature line.

Also, it helps if you could give us important details such as which version you are using and what operating system you have installed.

Lynden O. Williams

https://community.logos.com/discussion/comment/640591#Comment_640591

Thanks Bama. I forgot the link. [:$]

Clive Walters

Thank you for the guidance.

I have logged the crash file.

JT (alabama24)

https://community.logos.com/discussion/comment/640778#Comment_640778

Thank you for the guidance.

I have logged the crash file.

You don't seem to understand what we are asking. You need to tell the app to keep track of what is going on (enable logging). This is turned off by default. Once you have enabled logging, you need to start up Logos, allow the app to crash, grab the log files BEFORE starting the app again, and post them here so that forum members and/or faithlife can take a look.

To attach logs in the forum, it is best to have them zipped (some methods do this for you automatically) and then to use the paper clip icon in the forum formatting pallet.

Clive Walters

https://community.logos.com/discussion/comment/640809#Comment_640809

I have done what I understood to be done, once more.

1. Run the Logging utility.

2. Fire up Logos.

3. trigger the crash (in my case, just hit the HOME icon. Crash follows and the app leaves no trace).

4. Hit ACHIVE LOGS in the Utility.

5. select and attach the ZIP file to this message (via the paperclip icon).

6. Submit this to the Forum. (hope the file is attached).

Clive Walters

https://community.logos.com/discussion/comment/640836#Comment_640836

Just to complete: I am running OSX 10.9.5 on a Macbook Pro.

Apologies for any failure to get things right.

Clive

SteveF

https://community.logos.com/discussion/comment/640836#Comment_640836

. (hope the file is attached).

It is not.

If it were there would be a hyperlink.

JT (alabama24)

https://community.logos.com/discussion/comment/640837#Comment_640837

Apologies for any failure to get things right.

See this wiki article about attaching logs: https://wiki.logos.com/Uploading_Logs

Clive Walters

https://community.logos.com/discussion/comment/640836#Comment_640836

Let me try again. For the first time a link address has been inserted in the message pane!. This is the first time I have used this feature, sorry to be so thick.

I think I expected some kind of acknowledgement that the file was connected. Instead, it just gets sent ... and this time I waited until transmission was probably completed.

3005.LogosLogs.clive.20141020-212119.zip

Clive Walters

https://community.logos.com/discussion/comment/640921#Comment_640921

Just downloaded the 5.3 b4. Sadly, no change - clicking the Home page icon causes a crash of Logos without leaving a trace. I don't know if anyone has picked up the link provided last time. Or maybe I still haven't got it right. I can't revert to last full version. when I tried it told me there were changes in the file structure or format. Silence is creating anxiety.

Clive

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/642582#Comment_642582

I believe this crash is caused by a corrupt preference; you should be able to fix it by deleting this file:

/Users/clive/Library/Application Support/Logos4/Documents/xpjuo4cy.3j1/UserPreferences2/PreferencesManager.db

Clive Walters

https://community.logos.com/discussion/comment/642600#Comment_642600

Phew! Welcome back "HOME' screen - I missed you.

Actually using Logos5. The excellent FREE 'FindFile' application permits searching for hidden files. Found it in seconds. Logos back on track!

Thanks again Bradley.

Clive