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Kenneth Neighoff | Forum Activity | Posted: Tue, Oct 28 2014 6:53 PM

In looking at the upgrade price for the SDA silver bundle,  I see that I would receive 1 new resource- the Ellen G. White LifeWorks collection.  It then lists its individual price as $54.95 and my exclusive upgrade price as $160.51.  Is this really true? 

i already have Logos 6 Portfolio. 

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MJ. Smith | Forum Activity | Replied: Tue, Oct 28 2014 7:22 PM

How many datasets in support of new features? that's where I'd expect to see the bulk of the cost.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 201
Garrett Ho | Forum Activity | Replied: Tue, Oct 28 2014 7:28 PM

In this case, I believe it is a bug. I'm able to duplicate it. SDA silver for me is $160.51 and the only resource it adds is the Ellen G White Lifeworks collection. Interestingly enough, SDA bronze is $144.82 and (only) adds the Lifeworks set also. Either there are additional resource it adds that aren't listed on the page (explaining the high price) or the price should be lower to reflect the resources contained in the upgrade.

For reference, SDA starter is greyed out bc I have all the resources already.

Posts 999
Mike Pettit | Forum Activity | Replied: Wed, Oct 29 2014 1:35 AM

Same with me, but no one at Logos appears interested which is worrying if people are buying at the wrong price.

Posts 204
David Salazar | Forum Activity | Replied: Wed, Oct 29 2014 8:24 AM

MJ. Smith:

How many datasets in support of new features? that's where I'd expect to see the bulk of the cost.

I'm sure it's part of the new datasets in L6 (though not all of them).  though your price is suprising, because I had L5 SDA Silver + EGW/SDABC set and my upgrade to L6 SDA Silver was less than your price and I was getting IVP NT Commentary and some 8 more of the W.W. "Be" series" in addition to a couple of other books.  (Of course I did have another BP - Scholars X plus many other books I've purchased.)

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Lynden Williams | Forum Activity | Replied: Wed, Oct 29 2014 8:45 AM

Mike Pettit:

Same with me, but no one at Logos appears interested which is worrying if people are buying at the wrong price.

Cannot find it, but if you poke around on the website, there should be a chat option. If not use Skype and call them.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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LogosEmployee
Martin Weber | Forum Activity | Replied: Wed, Oct 29 2014 9:10 AM

We are checking into these reports and will update you as soon as possible.

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Martin Weber | Forum Activity | Replied: Wed, Oct 29 2014 9:17 AM

Proper pricing is extremely important to us here at Faithlife, and to me as your SDA representative. My philosophy is to price SDA resources as low as possible so they can be widely available, including in those parts of the world where our pastoral colleagues are poverty stricken. To offer the Ellen G. White Lifeworks with its 402 documents at the cost of just $69.95--and to get them into two base packages--took lots of effort on our part and goodwill with our friends at the White Estate. Indeed, proper pricing is vitally important--and dynamic pricing (a unique Faithlife blessing) is extremely complex. So hang in there with us as we investigate the questions on this thread. Thank you!

Martin

Posts 544
LogosEmployee
Martin Weber | Forum Activity | Replied: Wed, Oct 29 2014 2:17 PM

Progress report . . . part of the dynamic pricing issue may be that related information for your accounts is cached in eight-hour blocks, due to heavy traffic. There may be delays in your correct pricing being refreshed. We are checking if there are other factors. 

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LogosEmployee
Martin Weber | Forum Activity | Replied: Wed, Oct 29 2014 5:03 PM

We believe the dynamic pricing issue has been resolved. If you discover otherwise, keep me updated on this forum. Thanks,

Martin

Posts 1835
Kenneth Neighoff | Forum Activity | Replied: Wed, Oct 29 2014 6:21 PM

Martin Weber:

We believe the dynamic pricing issue has been resolved. If you discover otherwise, keep me updated on this forum. Thanks,

Martin

Martin,

this is is what I still get for upgrade price.

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Lynden Williams | Forum Activity | Replied: Wed, Oct 29 2014 6:25 PM

Kenneth, something is definitely broken.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

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Mike Pettit | Forum Activity | Replied: Wed, Oct 29 2014 6:29 PM

As Logos can easily check what our upgrade prices are it is depressing that they decided it was fixed apparently without checking.

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LogosEmployee
Gabe Martini (Faithlife) | Forum Activity | Replied: Wed, Oct 29 2014 6:32 PM

Kenneth Neighoff:

Martin,

this is is what I still get for upgrade price.

Do you get the same results from a desktop or laptop computer?

Product Department Manager
Faithlife

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Lynden Williams | Forum Activity | Replied: Wed, Oct 29 2014 6:32 PM

Kenneth give Logos a call or send an email.

Everything ever written in Religion and Theology formatted for Logos Bible Software.Logos Youtube Channel

Posts 1835
Kenneth Neighoff | Forum Activity | Replied: Wed, Oct 29 2014 6:34 PM

Gabe,

this was from my iPad.  I will not be able to check on my computer until morning.  

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Gabe Martini (Faithlife) | Forum Activity | Replied: Wed, Oct 29 2014 6:37 PM

Kenneth Neighoff:

Gabe,

this was from my iPad.  I will not be able to check on my computer until morning.  

If you could try again in the morning and email me your results/screenshot, it would be appreciated. I do know that certain features on our mobile sites/app were disabled during the server issues, and that might be part of the problem. It might not be, but it's good to rule everything out.

We aren't seeing any issues with the product itself, but we'll keep investigating.

Product Department Manager
Faithlife

Posts 1835
Kenneth Neighoff | Forum Activity | Replied: Wed, Oct 29 2014 6:38 PM

Lynden Williams:

Kenneth give Logos a call or send an email.

in a CEU class for another 30 minutes. Then a drive home. 

Posts 1835
Kenneth Neighoff | Forum Activity | Replied: Wed, Oct 29 2014 6:39 PM

Gabe,

ok, will do. 

Posts 796
LogosEmployee
Gabe Martini (Faithlife) | Forum Activity | Replied: Wed, Oct 29 2014 7:17 PM

Kenneth Neighoff:

Gabe,

ok, will do. 

FWIW, I'm showing your dynamic price to indeed be $188. However, it only shows the Ellen G. White Lifeworks Collection as an unowned resource. Obviously something is "off" with either that product or the underlying system. I'll keep digging. Sorry for the inconvenience!

Product Department Manager
Faithlife

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