Update not downloading

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Posts 281
Sean McIntyre | Forum Activity | Posted: Tue, Oct 28 2014 7:12 PM

15 hours and the download is still at 0% !

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Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Oct 28 2014 7:15 PM

Can you post logs?

Posts 8602
TCBlack | Forum Activity | Replied: Tue, Oct 28 2014 7:34 PM

Sean, 

I've seen this a few times today - can you please enable Logging (http://wiki.logos.com/Diagnostic_Logging ), replicate the problem, but do not restart Logos until you've moved or uploaded your logs. (Logos rewrites logs when it starts). 

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Posts 281
Sean McIntyre | Forum Activity | Replied: Tue, Oct 28 2014 8:54 PM

8524.Logging.zip

TCBlack:

Sean, 

I've seen this a few times today - can you please enable Logging (http://wiki.logos.com/Diagnostic_Logging ), replicate the problem, but do not restart Logos until you've moved or uploaded your logs. (Logos rewrites logs when it starts). 

Thanks. Logs attached

Posts 8602
TCBlack | Forum Activity | Replied: Wed, Oct 29 2014 4:24 AM

This looks like what is happening to one of our MVP's as well.

I'll notify the programmer to look at this thread.

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Dave Hooton | Forum Activity | Replied: Wed, Oct 29 2014 4:43 AM

Sean McIntyre:
Thanks. Logs attached

A current indexer log is not available, so you need to enable logging, etc. so we can see what is happening with the download. Do you have Automatically Download Updates (in Program Settings) set to NO?

Dave
===

Windows 10 & Android 8

Posts 281
Sean McIntyre | Forum Activity | Replied: Wed, Oct 29 2014 4:55 AM

Dave Hooton:

Sean McIntyre:
Thanks. Logs attached

A current indexer log is not available, so you need to enable logging, etc. so we can see what is happening with the download. Do you have Automatically Download Updates (in Program Settings) set to NO?

Automatic updates are on. I'm not sure when the problem occurs as it usually manages about 1% or so and then doesn't go any further. I will leave the logging for about an hour and then post here. Thanks

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Oct 29 2014 5:03 AM

Sean - I am having troubles too. I guess it isn't good that we are in the same club. Tongue Tied

Dave was suggesting that you turn auto updates to OFF. I recommend his suggestion, if for no other reason to allow you to actually get some work done. 

My current routine:

  1. downloading until it gets "stuck"
  2. shutting down the computer, letting cool, and restarting the Mac
  3. allowing Logos to index (if it has anything to index, it should do this automatically upon restart on Mac)
  4. allowing the indexing to FINISH BEFORE restarting Logos.

 

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Posts 281
Sean McIntyre | Forum Activity | Replied: Wed, Oct 29 2014 5:08 AM

alabama24:

Sean - I am having troubles too. I guess it isn't good that we are in the same club. Tongue Tied

Dave was suggesting that you turn auto updates to OFF. I recommend his suggestion, if for no other reason to allow you to actually get some work done. 

My current routine:

  1. downloading until it gets "stuck"
  2. shutting down the computer, letting cool, and restarting the Mac
  3. allowing Logos to index (if it has anything to index, it should do this automatically upon restart on Mac)
  4. allowing the indexing to FINISH BEFORE restarting Logos.

 

Thanks, I will try that.

Posts 281
Posts 22
Christian Bongartz | Forum Activity | Replied: Wed, Oct 29 2014 5:49 AM

I am having a similar problem. I've described whats happening here: https://community.logos.com/forums/t/93192.aspx

And also uploaded some log files.

Posts 28125
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Oct 29 2014 6:50 AM

I have created a "metathread" to curate posts which might relate to this issue. See :  https://community.logos.com/forums/p/93214/646876.aspx#646876

OSX & iOS | Logs |  Install

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