Mac Download Problems Metathread

I know this wasn't specifically asked of me, but...

Tommy Ball:

Are you using an Apple wireless router or someone else's?

I've used both an Apple Airport Extreme at home and the Cisco router here at work (wirelessly)

Tommy Ball:

When you connected via Ethernet

No ethernet port on the MBP Retinas, and I'm not going to buy the Thunderbolt dongle. 

Bradley Grainger (Faithlife):

This is normal behaviour during downloads; a patch is downloaded (internet usage) and then applied locally (CPU usage). The download rate should pick up again momentarily. If both go down to 0 (and stay there for minutes), something may be wrong. But intermittent ups and downs in the download rate are not necessarily a problem.

In my experience, once the CPU usage spikes (usually to about 200%), the network flatlines. Waiting never results in the download picking back up (waited for hours on more than one occasion). The only thing that happens is my fans get a workout. :)

Bradley Grainger (Faithlife):

alabama24:

1) yes there is a problem 2) we have created a case for this problem or 3) we are working on a fix for this problem. It is very frustrating. 

1. Yes, but it appears (from initial investigation) to be a bug in Yosemite. We use native Mac APIs for the downloads (no Mono!) and they are reporting the timeout errors. If you check Apple's forums, this is not a problem isolated to Logos: https://discussions.apple.com/thread/6604025 
2. Yes.
3. Yes. Even though this--from initial appearances--appears to be a Yosemite problem, we are working as hard as we can to see if we can find a workaround within Logos. 

On that thread, you may see that some people have reported that disabling Bluetooth makes it better. Other people have reported better speeds on wired (rather than WiFi) connections. We haven't confirmed any of those workarounds, but I'm throwing those out here in case they help.

Correct, there is a glitch with Yosemite that is causing Wi-fi &/or internet connection issues. I experienced drop of internet connection myself, which would start when using non-standard software (such as Skype, Steam, or Battlenet). Once the internet dropped out, it would not allow me back on until I restarted the Mac (note: the wireless did not disconnect for me, but the internet stopped working). I tried switching to my Administrator account which seemed to work fine, so I thought that maybe making a new account would fix it, but I also had a file system error that would not stay fixed, so I decided to reformat and clean install Yosemite.

After the clean install, everything was fine until I installed Battlenet. Then the same thing happened again. I tried removing Battlenet and just seeing if it would work without, but after a while the problem returned (webpages wouldn't load, etc.). So I clean installed Yosemite a second time, intending and not install Battlenet. This time, the internet connection dropped out the same way when I tried to connect to Skype (even though Skype didn't break the internet during my first clean install). So I decided to go ahead and clean install yet a third time.

So I am on my third clean install without having installed either Skype or Battlenet. The internet has been fine. The only problem that I've had is getting Logos Bible to download the resources, but that seems different than the other problem. The other problem would effectively kill the internet connection until a system restart, whereas with Logos the Indexer starts going into overdrive and heating up the CPU and the download stops until I completely close and relaunch Logos & Indexer/Downloader. No system restart needed. It's possible that the problems are related, but for my system the symptoms have been different.

Tommy Ball:

Are you using an Apple wireless router or someone else's?

Linksys.

Tommy Ball:

When you connected via Ethernet did you connected directly to the modem, or through the an extra Ethernet port in the wireless router? 

I think wireless router. I KNOW that is how I just did it. While I was gone, "51%" downloaded. It is indexing now and seems to be a large index. I will let you know if 51 actually means 51 once I can open Logos again.

Will Cornell:

For the record, I was able to install L6 on the Windows 8.1 side of my rMBP w/OS 10.10 (Using Parallels 10.1).

Thanks for the update.

FWIW - the "51%" was no more than 100 MB... I have ~400 MB left. Ugh. 

If I re-install Logos5 engine will it work alongside Logos 6? I'm thinking that I could use L5 to download the update.

1. What OS (be specific): 10.10
2. What version of Logos (be specific): 5.2b SR-7 (5.2.2.1584)
3. What computer are you using: Late 2009 iMac; 2011 Macbook Air
4. Do you use OpenDNS (yes, no, unsure): No

I had problems downloading the large Sunday update on my iMac. Took me 5 or 6 restarts to finally get it to go through.

I can't remember having similar problems on the Air. Possibly because it hasn't tried to download the large update yet. 

Will edit this post if I have more info.

Don't know if I was the first to have issues using an iMac, but it's certainly not limited to notebooks

Sean McIntyre:

If I re-install Logos5 engine will it work alongside Logos 6? I'm thinking that I could use L5 to download the update.

It depends upon what you mean "alongside." You CAN install L5 on another computer or another user account in OS X. I don't think this will solve your problem, however, as some users have had the same problem with L5. The issue seems to be with Yosemite... The reason this is coming to light now is simply because we have more users downloading large amounts of resources using 10.10. It looks like we will have to wait for either a fix from Apple or Logos to figure out a fix on their end. For clarification: L6 is based on L5... so L5 will need a service release too. 

alabama24:

FWIW - the "51%" was no more than 100 MB... I have ~400 MB left. Ugh. 

I <think> the 51% might have been closer to being accurate. I <think> the ~400 MB that I was quoted AFTER included the SR1 update, which was not included in the count BEFORE. I <think> I have actually downloaded and indexed everything. w00t!