Fix on Upgrade not auto downloading

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Rick Williams | Forum Activity | Posted: Wed, Oct 29 2014 7:48 AM

Hi:

In case anyone encounters this, I purchased the Logos 6 extended cross grade and 4 hours later Logos was still not auto-downloading the upgrade.   I contacted Logos and evidently the package was not unlocked even though I had received a confirmation email on the purchase so the customer service rep had to manually unlock it.  That immediately resolved the issue.

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