BUG: FIXED - Website Display Discrepancy - Verbum Product Page

I have upgraded successfully to Verbum Capstone 6. When I go out on the website and navigate to the product page the system is telling me I own everything except The NET Bible, which lists for $10. Hovering on the description it shows I own 2 of 3 resources. That's a little confusing considering the Add to Cart Button is grayed out.

I checked my library and The NET Bible is there.

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Dan Francis

The website is very buggy at the moment.... Some people cannot even get verbum packages to give a proper dynamic pricing. Since it is there in your Library I would just ignore the website.

-Dan

mike

https://community.logos.com/discussion/comment/647350#Comment_647350

Same here, just bought verbum capstone & NET Bible isn't being downloaded.

Deacon Steve

https://community.logos.com/discussion/comment/647353#Comment_647353

Same here, just bought verbum capstone & NET Bible isn't being downloaded.

Is your download complete? Or still downloading? That might explain it.

fgh

I have upgraded successfully to Verbum Capstone 6. When I go out on the website and navigate to the product page the system is telling me I own everything except The NET Bible, which lists for $10. Hovering on the description it shows I own 2 of 3 resources. That's a little confusing considering the Add to Cart Button is grayed out.

That's what I thought more than two years ago. It seems to be intentional, though:

The NET Bible is not appearing as being part of base packages because the product includes three resources:

The NET Bible

The NET Bible First Edition Notes

The NET BIble First Edition (Noteless)

All base packages include the first two resources and not the last one. Since the NET Bible product page includes all three resources, it won't appear as being in base packages.

Louis St. Hilaire

https://community.logos.com/discussion/comment/647438#Comment_647438

We're working on the comparison chart and product page problem. The NET Bible should now be showing up as owned by you if you've purchased Capstone. (fgh is correct in identifying it as the same issue as before. The base packages include two resources for the NET Bible.)

Deacon Steve

https://community.logos.com/discussion/comment/647501#Comment_647501

The NET Bible should now be showing up as owned by you if you've purchased Capstone.

I think someone put a comma in the wrong place in the website code somewhere. Now when I'm logged in The Net Bible has a blank and everything else shows the regular price where is showed "Owned" before.

Louis St. Hilaire

https://community.logos.com/discussion/comment/647554#Comment_647554

I think someone put a comma in the wrong place in the website code somewhere. Now when I'm logged in The Net Bible has a blank and everything else shows the regular price where is showed "Owned" before.

I think there are two separate issues here:

The individual price for the NET Bible is not showing up.
The list seems to be behaving as if you were signed out or didn't own anything. (Though the grayed out "Add to cart" button would suggest otherwise.)

I know what's causing the first (we're no longer linking it to a product available for individual sale because of the initial problem you reported), but I'm not able to reproduce the second. I suspect it's unrelated.

Deacon Steve

https://community.logos.com/discussion/comment/647618#Comment_647618

Thanks for posting again, Louis. I just wanted to make sure you had the updated information based on your first reply. I'm sure everything will work out.

[:)]

fgh

https://community.logos.com/discussion/comment/647618#Comment_647618

Louis, could you make sure someone takes a look at BUG: Bundle page is showing L5 bundles instead of L6 + other serious bugs on Bundle pages and BUG:There's no "what's new to me" for VERBUM ?

Deacon Steve

https://community.logos.com/discussion/comment/647554#Comment_647554

Louis, We are close!

After the latest update it appears that The NET Bible now shows as "Owned". Also, all the other resources show as "Owned". The only thing left is the brief introduction on "What You'll Get" that still thinks I need to purchase one more resource: (Everything is showing "Owned", the total at the bottom is $0)

fgh

https://community.logos.com/discussion/comment/647638#Comment_647638

I'd also like to know why International is more expensive than US:

Louis St. Hilaire

https://community.logos.com/discussion/comment/647787#Comment_647787

After the latest update it appears that The NET Bible now shows as "Owned". Also, all the other resources show as "Owned". The only thing left is the brief introduction on "What You'll Get" that still thinks I need to purchase one more resource: (Everything is showing "Owned", the total at the bottom is $0)

This should be correct now.

I'd also like to know why International is more expensive than US:

Like any other package, your dynamic price is calculated based on the proportion of the content of the package that you already own. There's a slight difference in the contents between these packages (namely, the English Catechism of the Catholic Church), which leads to a slight difference in price.

Incidentally, where are you able to see the US Capstone? We've attempted to only make the version that's available to you visible.

mike

https://community.logos.com/discussion/comment/647880#Comment_647880

hey Louis

I can still see that the NET Bible needed to be purchased. (the add to cart button is still active)

https://www.logos.com/product/4468/the-net-bible

Deacon Steve

https://community.logos.com/discussion/comment/647880#Comment_647880

After the latest update it appears that The NET Bible now shows as "Owned". Also, all the other resources show as "Owned". The only thing left is the brief introduction on "What You'll Get" that still thinks I need to purchase one more resource: (Everything is showing "Owned", the total at the bottom is $0)

This should be correct now.

I am impressed! Well done!

fgh

https://community.logos.com/discussion/comment/647880#Comment_647880

Like any other package, your dynamic price is calculated based on the proportion of the content of the package that you already own. There's a slight difference in the contents between these packages (namely, the English Catechism of the Catholic Church), which leads to a slight difference in price.

There are only two problems with that explanation: a) I already own the CCC, so the content should be exactly the same, and b) if I didn't, International should be cheaper, not more expensive.

Incidentally, where are you able to see the US Capstone? We've attempted to only make the version that's available to you visible.

I think it was in an "Also included in" section for something, but I'm not sure.

mike

https://community.logos.com/discussion/comment/647970#Comment_647970

Hey Steve,

Is your add to cart button grayed out on this one? mine isn't.

https://www.logos.com/product/4468/the-net-bible

Deacon Steve

https://community.logos.com/discussion/comment/648017#Comment_648017

Hey Steve,

Is your add to cart button grayed out on this one? mine isn't.

https://www.logos.com/product/4468/the-net-bible

No, it's not grayed out. I am able to click "Add to Cart" and it gets added.

I guess one can never have too many copies of The NET Bible. [:P]

Louis St. Hilaire

https://community.logos.com/discussion/comment/647970#Comment_647970

There are only two problems with that explanation: a) I already own the CCC, so the content should be exactly the same, and b) if I didn't, International should be cheaper, not more expensive.

The content you don't own is the same, but the proportion of the total content that do you own differs. Think of dynamic pricing as a discount off the total price derived from the latter rather than a sum based on the former. So, ownership of the CCC increases the discount on packages that contain it and has no effect on the discount on packages that do not contain it.

I think it was in an "Also included in" section for something, but I'm not sure.

Thanks. We're working on correcting this.

Hey Steve,

Is your add to cart button grayed out on this one? mine isn't.

https://www.logos.com/product/4468/the-net-bible

No, it's not grayed out. I am able to click "Add to Cart" and it gets added.

I guess one can never have too many copies of The NET Bible.

As mentioned in fgh's post above, this product contains a third resource (a version of the NET Bible text without footnotes) that isn't included in the base packages. So, if you purchased it, you would indeed get a third NET Bible resource that you don't currently own.

fgh

https://community.logos.com/discussion/comment/648494#Comment_648494

The content you don't own is the same, but the proportion of the total content that do you own differs. Think of dynamic pricing as a discount off the total price derived from the latter rather than a sum based on the former. So, ownership of the CCC increases the discount on packages that contain it and has no effect on the discount on packages that do not contain it.

The packages are the same except for the CCC. You should, of course, adjust the price of the International edition, so that the dynamic prices match. I had assumed you had done that from the start. Besides, since I do own the CCC, there is no reason to prevent me from buying the US version. I have payed for it, I should get the same discount as other owners do. Not that it matters financially. It's more the principle of it. And one day the same issue will arise over far more than a few cents.

We've attempted to only make the version that's available to you visible.

Are you sure you didn't tell them to do it the other way around?[:D]:

fgh

https://community.logos.com/discussion/comment/649018#Comment_649018

Two questions re pricing (Verbum and Currency Conversion)

SineNomine

https://community.logos.com/discussion/comment/649018#Comment_649018

The content you don't own is the same, but the proportion of the total content that do you own differs. Think of dynamic pricing as a discount off the total price derived from the latter rather than a sum based on the former. So, ownership of the CCC increases the discount on packages that contain it and has no effect on the discount on packages that do not contain it.

The packages are the same except for the CCC. You should, of course, adjust the price of the International edition, so that the dynamic prices match. I had assumed you had done that from the start. Besides, since I do own the CCC, there is no reason to prevent me from buying the US version. I have payed for it, I should get the same discount as other owners do. Not that it matters financially. It's more the principle of it. And one day the same issue will arise over far more than a few cents.

BINGO.