Purchases not downloading

Graham Criddle

I've just bought three items in two separate transactions

I have emails acknowleding the orders and they show in my order history.

But they aren't appearing as a download after:

"update now"
stopping /restarting Logos
"update resources"

Anyone else seeing the same thing?

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Anthony H

I've just bought three items in two separate transactions

I have emails acknowleding the orders and they show in my order history.

But they aren't appearing as a download after:

"update now"

stopping /restarting Logos

"update resources"

Anyone else seeing the same thing?

I've had a single item not download since the 31st of Oct. and with several emails it still hasn't been resolved. Although it's very probable that these are unrelated.

https://community.logos.com/forums/t/93929.aspx

Graham Criddle

https://community.logos.com/discussion/comment/663721#Comment_663721

Thanks Anthony

Although it's very probable that these are unrelated.

I think you are probably right - but I appreciate the response

Graham

Randy W. Sims

https://community.logos.com/discussion/comment/663724#Comment_663724

Another user posted something in another thread that may be related. I tried a vyrso freebie and like you got the notification, but no download.

Terrence Hynes

Yep, today.

Erwin Stull, Sr.

https://community.logos.com/discussion/comment/663753#Comment_663753

There appears to be something going on with sync today (this morning). Logos may be working on infrastructure matters.

Richard Wardman

https://community.logos.com/discussion/comment/663755#Comment_663755

I'm also waiting for updates.

Strangely, I've just received two lots of small updates (3.1MB and 9.4MB), which then seemed to come again almost straight away. Homepage doesn't list any changes or updates, so it seems a little odd.

While I've been typing, it has tried to download these updates again!

Something is amiss!

Bruce Dunning

https://community.logos.com/discussion/comment/663760#Comment_663760

Something is amiss!

There does seem to be a problem.

Anthony H

https://community.logos.com/discussion/comment/663764#Comment_663764

I just had four data sets update at about 15MB in size without issue so this may be sporadic rather than system wide

Randy W. Sims

https://community.logos.com/discussion/comment/663771#Comment_663771

It may be new licenses that are not registering. Possibly other existing licenses are updating as normal while newly acquired ones are hung up???

Anthony H

https://community.logos.com/discussion/comment/663772#Comment_663772

It may be new licenses that are not registering. Possibly other existing licenses are updating as normal while newly acquired ones are hung up???

I think your right.

Has anyone tried to reset their BITS to see if the jobs are clogged up?

Glenn Airoldi (Faithlife)

https://community.logos.com/discussion/comment/663776#Comment_663776

Hi All,

We're looking into this.

Thanks,

Graham Criddle

https://community.logos.com/discussion/comment/663805#Comment_663805

Thanks Glenn

Graham Criddle

https://community.logos.com/discussion/comment/663805#Comment_663805

My resources just downloaded

Thanks Glenn

Anne H

Hi All,

I just came here to see if I was the only one whose purchase failed to download. Since I am a newbie I figured it was probably just me doing something wrong.. Apparently not.[:)] Well, as long as I am not alone it's all OK.

Have a great day serving Him!

Anne

Graham Criddle

https://community.logos.com/discussion/comment/663820#Comment_663820

Hi Anne - and welcome to the forums

And please do come back with any questions or thoughts you have about the use of Logos software

Graham

Anne H

https://community.logos.com/discussion/comment/663822#Comment_663822

Hi there Graham,

My purchase is indexing now so all is well. Thanks for the welcome! There surely is a lot to learn about Logos and with Logos. Many of my questions have been resolved with the training videos, as well as, coming to the forums.

Thanks again!