BUG - L6 closes spontaneously when factbook is activated

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Posts 74
Monroe R Miller | Forum Activity | Posted: Thu, Nov 20 2014 8:02 AM

When I try to use Factbook on my Mac Book Pro, Logos closes down.

Rich+

Posts 5868
Forum MVP
Mike Binks | Forum Activity | Replied: Thu, Nov 20 2014 9:13 AM

Monroe R Miller:

When I try to use Factbook on my Mac Book Pro, Logos closes down.

Hi Monroe

If you have updated to the latest RC and this is still happening the technical types on the forum will be calling for logs to be posted.

Why not beat them to it?

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 135
Daniel Liu | Forum Activity | Replied: Thu, Nov 20 2014 12:11 PM

I have a same problem.  My IMac and Macbook pro are installed Logos 6.0 SR-4, OS is OSX Yosemite version10.10.1. Crashed every time while I activated Factbook.

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Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Nov 21 2014 2:06 AM

Logs please!  See the links in Mike's signature line above

Dave
===

Windows 11 & Android 8

Posts 5868
Forum MVP
Mike Binks | Forum Activity | Replied: Fri, Nov 21 2014 6:23 AM

Here are some Dave.

The programme does not disappear but goes into a long (ball spinning) sulk before responding to a click to close the panel.

6445.LogosLogs.Mike.20141121-141931.zip

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

Posts 74
Monroe R Miller | Forum Activity | Replied: Fri, Nov 21 2014 10:53 AM

I sent the logs to customer support as an email attachment.

Rich+

Posts 27856
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Nov 21 2014 2:28 PM

Mike Binks:
The programme does not disappear but goes into a long (ball spinning) sulk before responding to a click to close the panel.

Faithlife should get onto this fast:-

ERROR | 62 | ApplicationUtility | Error building request (POST https://resourcesapi.logos.com/v5/resources?offset=0&limit=1000). ~WebException: Error: ConnectFailure (Connection timed out)
ERROR | 62 | ApplicationUtility | Exception retreiving Factbook Works data for author 1021 ~WebServiceException: Error building request. Request: POST https://resourcesapi.logos.com/v5/resources?offset=0&limit=1000

I also got those Errors for <Biography Augustine of Hippo> and saw pulsating dashes in the header for a while, before settling down.



Dave
===

Windows 11 & Android 8

Posts 5868
Forum MVP
Mike Binks | Forum Activity | Replied: Sat, Nov 22 2014 12:47 AM

Thank you Dave

I hope Monroe lets us know what the response to his email was.

tootle pip

Mike

How to get logs and post them. (now tagging post-apocalyptic fiction as current affairs)

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