Resource purchased this weekend licensed on one computer, not on another!

I bought Knowing Jesus: 150 Reflections on the Life and Teaching of Christ, free on Vyrso, this weekend during all the fuss. This morning I found it is not on, nor is it licensed, on my work computer. I restarted Verbum, my computer, did Update Resource several times, no help. I cannot seem to buy it again as it is greyed out because I have bought it (the invoice and order are in my Orders page but the resource is not a link like other resource purchases), if I click on the greyed out button it will not put it in my shopping cart.

How do I get this resource on the one computer that does not have it?

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Comments

David Taylor, Jr.

I'm wondering if this has something to do with the server outages....

Don Awalt

https://community.logos.com/discussion/comment/666203#Comment_666203

I am sure it is - something is probably corrupted or incomplete or something, as I did not get a chance to immediately download it over the weekend. There is probably a database or something I can delete and It will download the resource.

Bradley Grainger (Logos)

I confirmed that it is unlocked on your account, and have asked the server to re-send the latest licenses to you.

If everything's working correctly, Logos/Verbum should have started downloading the file already (if they're running) or will do it shortly after the next startup.

If it's still not working, we may need to see some log files of you running "update resources".

Don Awalt

https://community.logos.com/discussion/comment/666217#Comment_666217

Thanks Bradley. I restarted and it did not download, nor did Update Resources help. So I exited, cleared out all my old log files, and restarted with logging and did an UPdate Resources which failed. Note there is a error file it looks like some sort of exception happened - the Zip file has every file it created.

Let me know if you need more or want me to try something! Thanks.

7652.Verbum Log Files.zip

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/666221#Comment_666221

Thanks for posting the logs; they confirmed that there's still something happening server-side. We'll get this fixed ASAP.

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/666229#Comment_666229

Can you try it again?

Don Awalt

https://community.logos.com/discussion/comment/666240#Comment_666240

You fixed it! It downloaded on its own without me having to restart or do update resources. Thanks Bradley!

Bradley Grainger (Logos)

https://community.logos.com/discussion/comment/666263#Comment_666263

Glad to hear it's fixed, but my involvement was simply reporting the problem; thanks goes to our hard-working operations teams (and I'll pass it along).

Don Awalt

https://community.logos.com/discussion/comment/666275#Comment_666275

Thanks Bradley, please do. I have lived their life of this weekend in the past and it is no fun - and I appreciate all they are doing to minimize the impact of this no matter how severe it can seem to us at times.

James Hiddle

https://community.logos.com/discussion/comment/666263#Comment_666263

Glad it worked out for you God bless Bradley for his wonderful advice as well as you always.