[resolved] 6.0a: BUG: PBB error when rebuilding

Rosie Perera · 2014-11-28T16:48:43+00:00

This bug is reproducible: * Build a Personal Book. * When it is finished, leave it open in Logos and go back to the Word source document to change one last thing. * Save the file (but keep it open in Word). * Then come back to Logos and in the PB Tool, click Finish, then Edit on that book * Tthen change the title of the…

Rosie Perera

This bug is reproducible:

Build a Personal Book.
When it is finished, leave it open in Logos and go back to the Word source document to change one last thing.
Save the file (but keep it open in Word).
Then come back to Logos and in the PB Tool, click Finish, then Edit on that book
Tthen change the title of the book in the PB Tool. (I leave "(IN PROCESS)" at the end of any PB's that I'm still working on to remind me that I'm not finished with them, so this was the last thing I had to do: remove "(IN PROCESS)" from the end of the title.)
Then finally click Build book.

Result: Build fails.

Logos log: 7041.Logos.log

PBB log: 5807.PBB_df7e00e2eacd442184f8f7851c2370e7_2014-11-29T00_39_15Z.log

Find more posts tagged with

Comments

Rosie Perera

I see that it doesn't require renaming the book to reproduce this. It happened again just by making an edit in the Word document and rebuilding the book.

Logos log: 1731.Logos.log

PBB log: 6014.PBB_df7e00e2eacd442184f8f7851c2370e7_2014-11-29T01_22_53Z.log

Rosie Perera

Bump. Bumpity bump.

JohnB

I commented about this during the 6 beta.

I remembered it being in version 5 and thought I remembered that it had been cured (I still feel that it was) but I was advised by some else that it had always been there in 5.

I find it MOST annoying - but not the end of the world! That does not mean that I would not like it cured.

Bradley Grainger (Logos)

I can't reproduce this.

I wonder if it has something to do with the content of the personal book (headwords, milestones, links, etc.)? Are you able to share the source document? (Send us a private link if necessary.)

Rosie Perera

Remind me of the email address to send the docx. Is it bugs@logos.com?

Dylan Rondeau

Remind me of the email address to send the docx. Is it bugs@logos.com?

logosbugs@logos.com [:)]

Rosie Perera

Thanks. OK, I've sent the file, but I've found that the error occurs no matter what PBB I'm trying to rebuild, so there must be some other reason on my system that it's failing every time. It's not specific to the .docx file. This didn't used to happen, so I'm not sure what's up. It's exceedingly annoying.

Rosie Perera

I can't reproduce this.

I wonder if it has something to do with the content of the personal book (headwords, milestones, links, etc.)? Are you able to share the source document? (Send us a private link if necessary.)

This still happening to me in 6.0b Beta 3, every time I try to rebuild a PB twice in the same Logos session. Doesn't matter what PB I try to do it with.

Did log files help? Isn't there a more in depth kind of logging you can have me enable? Would that help? I'm willing to have someone connect to my computer to step through this and see it happening in real time if that would help. It's really annoying.

JohnB

Rosie, I have exactly the same log file as you do so I assume that my problems are probably the same.

Tonight I have used one of my existing PBs, one made just now specifically for testing consisting of only a full stop (!!) then adding spaces to 'dirty' it and finally a docx file from elsewhere. ALL constantly failed to compile. My conclusion is that the problem is probably in my Logos setup and not in the file itself.

I have just had a thought and compiled a document of my wife's on her computer and her Logos setup (which is a separate Logos account to me). Just adding a space to dirty it resulted in a failure in the usual way. The only thing that seems to be in common to both setups is that I prepared both MS Home & Office 2010 setups. VERY puzzling. I have no idea what is happening.

Cynthia Tucker

I'm having the same problem. I can't make a change and then recompile in the same session. I have to exit Logos, go back in, open the PBB book builder again, recompile and then it's fine. I've gone through this process 4 or 5 times tonight and it works the same way every time. So I came here to ask whether it was a bug or just how recompiling works? And either way, can we Please, Please, Please get it fixed? With sugar on top? It's a minor annoyance until you're visually checking your PB and have to make a change here and a change there (here a change, there a change, everywhere a change change....)

Jack Caviness

This still happening to me in 6.0b Beta 3, every time I try to rebuild a PB twice in the same Logos session. Doesn't matter what PB I try to do it with.

Don't know why Bradley cannot reproduce this because it has been a long-standing problem. That is, long-standing unless it was once fixed and then suffered a recent regression.

fgh

it has been a long-standing problem

It has indeed. Though personally I've never noticed any connection with rebuilding the same book twice. It seems to happen every 2-3-4-5-6 builds regardless of what I build. I'll try to be more observant next time I do a PB building session.

"Error while building book: Could not remove existing resource. Please close all other open panels and try again."

This message should be rephrased. Closing panels has never helped me. What it takes is a restart.

By the way, it would be really nice if, after you close and restart Logos after having a bunch of PBB build errors, you get some sort of visual indication in the PB Tool as to which ones failed to build correctly, so that you can now retry them after the restart.

[Y]

Rosie Perera

Bump!

A number of other people are running up against this bug and it's become quite annoying. Any word on attempts to reproduce it given the info I've provided?

https://community.logos.com/forums/t/98408.aspx

It appears to be an old bug around from L5 days:

https://community.logos.com/forums/t/72548.aspx

And a possibly related one, but may be a different bug (also still not fixed):

https://community.logos.com/forums/t/97489.aspx

Keep Smiling 4 Jesus :)

A number of other people are running up against this bug and it's become quite annoying. Any word on attempts to reproduce it given the info I've provided?

Follow-up to thread => https://community.logos.com/forums/p/98262/679755.aspx#679755 was initial creation completed successfully followed by closing PBB resource, changing docx trying to remove some warnings, and trying to build, which received an error.

Run Close All (and waited for sync to complete), then opened Personal Book tool for another build:

The LogosError.log file shows several sync errors with servers:

7801.PBB-Build-Fail-LogosError.zip

Only way to clear sync lock of PBB so can rebuild is restart Logos; seems PBB sync failure lacks graceful handling [:'(]

Keep Smiling [:)]

Rosie Perera

Bradley, have you seen that KS4J has suggested the cause of this problem: a sync lock on the PBB resource which cannot be released until Logos is restarted. Workaround is compiling PBBs while offline. But that's irritating to have to do. Wish this issue could be fixed in Logos:

https://community.logos.com/forums/p/98408/679783.aspx#679783

Keep Smiling 4 Jesus :)

Workaround is compiling PBBs while offline.

Workaround does not work. When offline in 6.0b Beta 3, synchronization queue still raises error (even though all resources have been closed):

2014-12-28 16:17:45.0415 1 Info AppCommand (Timed) Executing command: Close|Kind=AllPanels 2014-12-28 16:17:45.0695 1 Info AppCommand (27ms) Executing command: Close|Kind=AllPanels 2014-12-28 16:17:46.6026 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item. 2014-12-28 16:17:47.8597 1 Info AppCommand (Timed) Executing command: PersonalBooks 2014-12-28 16:17:47.8617 1 Info PanelViewModel Applying panel settings for Preferences: 2014-12-28 16:17:47.8627 1 Info PanelViewModel Got panel settings for History: 2014-12-28 16:17:47.9177 1 Info AppCommand (57ms) Executing command: PersonalBooks 2014-12-28 16:17:48.1597 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item. 2014-12-28 16:17:51.9479 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item. 2014-12-28 16:17:53.8650 1 Info PersonalBookViewModel (Timed) Compiling Personal Book 2014-12-28 16:17:53.9320 1 Info ElementUtility Couldn't find default focus; focus set to first focusable item. 2014-12-28 16:17:55.7351 5 Warn AsyncWorkItem Async work threw exception: LDLS4.Panels.PersonalBookBuilderPanel.PersonalBookBuilderException: Could not remove existing resource. Please close all other open panels and try again. at LDLS4.Panels.PersonalBookBuilderPanel.PersonalBookConverter.<CreatePersonalBookWork>d__c.MoveNext() at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()

Keep Smiling [:)]

Bradley Grainger (Logos)

Bradley, have you seen that KS4J has suggested the cause of this problem: a sync lock on the PBB resource which cannot be released until Logos is restarted.

I have seen that post, but I have no idea what "sync lock on the PBB resource" means. (Sync doesn't "lock" PBB resources.) And now it looks like KS4J is saying that the workaround doesn't actually work. (Which doesn't surprise me, because I don't believe the problem has been diagnosed accurately.)

Bradley Grainger (Logos)

I've done a little more digging and stumbled across something that may be related to this problem. (It's WPF-related and only seems to be triggered when there are no other resources open, so trying this workaround is unlikely to help Mac and is unlikely to be causing the problem shown in your second screenshot, which showed multiple resource panels. There's probably more going on here; as mentioned, I can't reproduce this anywhere near as easily as you can.)

When you get the "Could not remove existing resource" error, trying opening a new resource from the Library (that's not already open). Then click Finished then Build Book again; does that avoid the error?

Jack Caviness

When you get the "Could not remove existing resource" error, trying opening a new resource from the Library (that's not already open). Then click Finished then Build Book again; does that avoid the error?

Afraid not. Now, it says, "Build failed with 2 errors, 0 warnings"

Here are the last two PBB logs. Hope they tell you something worthwhile.

6472.Archive.zip

Bradley Grainger (Logos)

Afraid not.

It was a workaround for Windows:

this workaround is unlikely to help Mac

Jack Caviness

this workaround is unlikely to help Mac

You said unlikely; I just confirmed that it would not work [:D]

Really cannot understand why you cannot reproduce it as it has been a bug since at least L5 for me—and others.

Rosie Perera

When you get the "Could not remove existing resource" error, trying opening a new resource from the Library (that's not already open). Then click Finished then Build Book again; does that avoid the error?

Yes, for me that does seem to allow me to build the book again without errors. Just that one time, though. If I tried to build it yet again right away, it fails. But if I open another new resource, then I can go back and build that PB successfully. Weird.

So at least you've found a workaround for Windows, and hopefully this might give you a clue as to how to fix it so we don't have to do the workaround. But I see from the others that it doesn't fix it for Mac.

Jack Caviness

But I see from the others that it doesn't fix it for Mac.

[:'(]

Andy Arkusinski

More information from a Mac user.

After the first PB compile, I cannot recompile that, or any other PB in my library. However, I can add a new PB and compile it successfully. I just did about four new PBs in a row. This is true even if there is an unsuccessful recompile of an existing PB in the sequence. (I tried that just to eliminate a variable.)

Dylan Rondeau

When you get the "Could not remove existing resource" error, trying opening a new resource from the Library (that's not already open). Then click Finished then Build Book again; does that avoid the error?

Yes, for me that does seem to allow me to build the book again without errors. Just that one time, though. If I tried to build it yet again right away, it fails. But if I open another new resource, then I can go back and build that PB successfully. Weird.

So at least you've found a workaround for Windows, and hopefully this might give you a clue as to how to fix it so we don't have to do the workaround. But I see from the others that it doesn't fix it for Mac.

Rosie, I mentioned in the bug aggregate thread that I was able to reproduce the issue with your provided document. We have active cases for a few different issues pertaining to recompiling personal books, and there are developers actively looking into it. I don't know how far they are from completely fixing the issue, but I will say that progress was made as recently as Monday.

Just wanted to reply here as well.

Rosie Perera

Rosie, I mentioned in the bug aggregate thread that I was able to reproduce the issue with your provided document. We have active cases for a few different issues pertaining to recompiling personal books, and there are developers actively looking into it. I don't know how far they are from completely fixing the issue, but I will say that progress was made as recently as Monday.

Great. Thanks! It will be good to finally get this taken care of. I'm not sure why it's been so hard to reproduce, but glad my document helped.

Angela Murashov

But I see from the others that it doesn't fix it for Mac.

This should be fixed in 6.3 Beta 3.