Still cannot update to 4.0a SR-3

https://community.logos.com/discussion/comment/76928#Comment_76928

Here are the log files - hope I've done this properly.

5483.logos4setup.log

1385.Logos4.log

Mark Smith

Alan,

Is Logos 4 successfully installed on your computer?

If so, other than being annoying, is this updater issue preventing you from running Logos 4?

The logs files don't seem to explain much to my eye.

https://community.logos.com/discussion/comment/76932#Comment_76932

Thanks for the reply Mark. Yes, Logos 4 is install on my computer.

I've just tried something else and will know in a couple of minutes if it will work. I've just redownloaded the logos4setp.exe file and see that it is slightly larger than the previous one that was saved on my pc. This new one is downloading the 35MB setup files. If it works then the logos4setup.exe will need to be redownloaded for when necessary for each new update. If this is the case then Logos should rename the logos4setup.exe name to match the installation. Will let you know what happens.

https://community.logos.com/discussion/comment/76939#Comment_76939

The above idea didn't work either - it's still showing SR-2 but at least it's not looping the install screen messages.

https://community.logos.com/discussion/comment/76984#Comment_76984

Okay, I think i've identified teh problem but have no way around it.

The date stamp of the logos4setup.exe file is 13 january which corresponds with the latest download.

However the date stamp of the downloaded logos4.msi file is 31 December. This is after making sure the old file was first deleted.

How is it possible to download the most recent logos4.msi file?

https://community.logos.com/discussion/comment/76990#Comment_76990

I'm sitting with exactly the same problem...

https://community.logos.com/discussion/comment/77001#Comment_77001

HI Beyers,

I'm in South Africa as well - do you you think it could be a internet link problem from SA?

The massive downloads are also consuming my very restricted bac\ndwidth - how I dream of unlimited internet at afforadble prices.

https://community.logos.com/discussion/comment/77007#Comment_77007

Hi Alan,

I don't think it could be something like that (or shouldn't be, at least), although it seems South Africa is the common denominator here. Yeah, the updates are getting a bit out of hand now. It's almost 1GB every time and I only get 3GB/month and have to fork out extra cash for every Gig I go over the limit. If I knew I was going to end up paying an "online subscription" just for being able to use the software, I would have thought twice about it.

https://community.logos.com/discussion/comment/77008#Comment_77008

I don't think it could be something like that (or shouldn't be, at least), although it seems South Africa is the common denominator here.

It might be an SA thing. I just downloaded and updated to SR-3 in Oz! Using

http://downloads.logos.com/LBS4/LDLS4Installer/Logos4Setup.exe

My logos4.msi file is dated 13/1/2010 size 36,766 KB located in \Logos4\Install\Installers. You might want to rename your msi file, perform the other "trick" deletion and try the above link.

BTW the setupfile shows you definitely are trying to install SR-2 (4767) vs SR-3 (5180).

https://community.logos.com/discussion/comment/77015#Comment_77015

Well, I tried the above workaround, and although it has solved the problem of the installation loop, my Logos is still showing version SR-2 (4767) and not the latest SR-3. I seriously hope it won't try and download the 887MB update again!

https://community.logos.com/discussion/comment/77017#Comment_77017

Beyers, Can you post your setup log file here.

If the resources were successfully downloaded you won't get them again. Has indexing completed? Look at the files in \LibraryIndex in the Logos4\Data folder.

https://community.logos.com/discussion/comment/77023#Comment_77023

Dave, looks like indexing is complete, all the files in that folder have today's date. Where can I find my setup log file?

Deon Holtzhausen

https://community.logos.com/discussion/comment/77023#Comment_77023

I have tried everything that was suggested here; no luck.

Funny enough, my machine at home works perfectly well. Problem is at my office where I used the copied files of my home installation. I'm going to uninstall again and to a fresh installation, again with backed up files.

Deon

https://community.logos.com/discussion/comment/77042#Comment_77042

Dave, looks like indexing is complete, all the files in that folder have today's date. Where can I find my setup log file?

\My Documents\Logos Log Files

https://community.logos.com/discussion/comment/77017#Comment_77017

Everybody,

What are the dates of the various files in-

\Logos4\Data\{random}\UpdateManager\Installers\

and

\Logos4\Install\

Do you have a more than 1 {random} file under \Logos4\Data\?

https://community.logos.com/discussion/comment/77488#Comment_77488

Hi Dave,

Thanks for the link above. Just tried it again this morning, but the logos4.msi file (in Logos4\Install\Installers) it downloaded still reads 2009/12/31 36 764KB

The directory ...data\...\installers\ is empty

And I only have one {random} dir under \data\

https://community.logos.com/discussion/comment/77629#Comment_77629

is there anyway to download the correct logos4.msi file directly? i.e. without using the logos4setup.exe downloader as this seems to be where the problem is.

https://community.logos.com/discussion/comment/77484#Comment_77484

I've only got 2 files in that folder: Logos4.log & Logos4Indexer.log - no setup files.

https://community.logos.com/discussion/comment/77488#Comment_77488

\Logos4\Data\{random}\UpdateManager\Installers\ - this folder is empty on my side.

\Logos4\Install\ - Logos4UpdateScript.lbxdat (15 Jan 2010), Logos4WebScript.lbxdat (15 Jan 2010), Logos4WebScriptSpawned1.lbxdat (27 Nov 2009)

Do you have a more than 1 {random} file under \Logos4\Data\? - No.

https://community.logos.com/discussion/comment/77643#Comment_77643

is there anyway to download the correct logos4.msi file directly? i.e. without using the logos4setup.exe downloader as this seems to be where the problem is.

That's the frustrating part, you can't grab it from the server and the Setup program is supposed to do this anyway.

Just keep trying and send an email to Logos technical support quoting this forum thread. Sorry!

Jesús Polaino

https://community.logos.com/discussion/comment/77488#Comment_77488

Everybody,

What are the dates of the various files in-

\Logos4\Data\{random}\UpdateManager\Installers\

and

\Logos4\Install\

Do you have a more than 1 {random} file under \Logos4\Data\?

Hi Dave,

I'm having the same problem although I live in the Czech Republic... L4 tries to download 1 Gb of updates evertime I open it. After a chrash (my old hard disk died) I reinstalled L4 from a backup in an external disk (method 2 in the wiki) and I'm having these problems. And yes, I have two {random} files under \Logos4\Data\ What can I do? To download and reindex L4 takes about 24 hours in my old computer, so I'd like to ovoid it.

Thanks for your help in advance

Jesús Polaino

https://community.logos.com/discussion/comment/77488#Comment_77488

Everybody,

What are the dates of the various files in-

\Logos4\Data\{random}\UpdateManager\Installers\

and

\Logos4\Install\

Do you have a more than 1 {random} file under \Logos4\Data\?

Hi Dave,

Thanks for your help in advance

https://community.logos.com/discussion/comment/77673#Comment_77673

I'm having the same problem although I live in the Czech Republic... L4 tries to download 1 Gb of updates evertime I open it. After a chrash (my old hard disk died) I reinstalled L4 from a backup in an external disk (method 2 in the wiki) and I'm having these problems. And yes, I have two {random} files under \Logos4\Data\ What can I do? To download and reindex L4 takes about 24 hours in my old computer, so I'd like to ovoid it.

As you have several resource folders determine which has the latest set of files (Date modified in Explorer) and keep that safe eg. removable drive. Then totally uninstall L4:

uninstall L4 application
uninstall L4 prerequisites
delete everything in the \Logos4 folder

Use Method 3 this time at http://wiki.logos.com/Quick_Installation_onto_multiple_computers

It will be a better installation even though you have to index (it does avoid downloads).

PS. You might want to delete your second post as its a duplicate (click the More button)

Jesús Polaino

https://community.logos.com/discussion/comment/77675#Comment_77675

Thanks Dave,

I wanted to avoid thr reindex process, but as a Spanish saying goes "what is impossible is not posible" [:D]. Thanks anyway.

I tried to delete my second post but I don't know how to do it. In "Other options" there is nothing similar to delete.. Help, please!!

Thanks again

https://community.logos.com/discussion/comment/77678#Comment_77678

I tried to delete my second post but I don't know how to do it. In "Other options" there is nothing similar to delete.. Help, please!!

It should in the More button next to Reply unless the time limit has expired!