Can't unlock NLT Study Bible through Libronix

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Posts 31
Beyers Herbst | Forum Activity | Posted: Thu, Jan 14 2010 11:49 PM

I recently ordered the NLT Study Bible which I received on CD as no electronic version was available for Logos4. Tried to install it off the CD but couldn't find it in my Library afterwards, so next I tried unlocking the resource using the Libronix Digital Library System. However, when I enter the unlock code that is printed on the back of the CD sleeve, all I get is an error message saying that the code is incorrect. Am I doing something wrong? Thanks.

Cape Town, South Africa

Intel Core i7 6700K CPU @ 4 GHz, 16 GB RAM, Windows 10 Home

Posts 4508
Robert Pavich | Forum Activity | Replied: Fri, Jan 15 2010 3:21 AM

Well...are you running V3 alongside V4?

 

If not...then I THINK that what you have to do is tell V4 where the resource is, which is in your CD drive...

Try this:

Put the CD in the drive

Type the following into the command bar in V4

scan D:\Libronix\resources (or whatever the path actually is to the folder with the resource in it on the CD.)

Then restart V4 and wait a while to see if it scans and then finds it...

Let me know how it went...

 

Robert Pavich

For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__

Posts 4508
Robert Pavich | Forum Activity | Replied: Fri, Jan 15 2010 3:22 AM

If you ARE running V3 alongside V4, then just load the resource the normal way in V3, syncronize your account, then start V4 up and it will know that you have that resource, and automatically download it.

Robert Pavich

For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__

Posts 1660
SteveF | Forum Activity | Replied: Fri, Jan 15 2010 1:13 PM

Beyers Herbst:
when I enter the unlock code that is printed on the back of the CD sleeve, all I get is an error message saying that the code is incorrect.

Please do follow all of Bob's advice.

BUT I have received incorrect codes before, so I know this could also be the issue. At that time I contacted the other "sister" publisher etc (It was a Libronix add-in from an affiliated company) They gave me another unlock code. 

There is genuine confusion here. L4 is supposed to work without us doing any "un-locking" BUT it seems that most of the Libronix 3 CD's still need to be unlocked and "synchronized" in order to show up in Logos 4.

Steve

Regards, SteveF

Posts 31
Beyers Herbst | Forum Activity | Replied: Fri, Jan 15 2010 11:22 PM

Hi Robert, I'm only using V4 so I tried the scan command, pointing it to the Resources folder on the CD drive - nothing happened. I also tried copying everything to my HD and then doing a scan of the new folder, but it just doesn't do anything. After I've restarted, how long do I wait before it actually starts the scan? Thanks.

Cape Town, South Africa

Intel Core i7 6700K CPU @ 4 GHz, 16 GB RAM, Windows 10 Home

Posts 3312
Whyndell Grizzard | Forum Activity | Replied: Sat, Jan 16 2010 3:16 AM

The file name is "NLT.Logos4" mine was picked up by scanning L3 resource folder on the initial dwnlld of L4.

It then converted it to the L4 file.

My L3 files are here C:\Program Files\Libronix DLS\Resources- did you rescan your resource folder? Sometimes it may not look like it is doing anything (had this happen with the Tyndale Comm series).

Set it walk away for at least 30 mins, then go back and restart- it should dwnlld and index. At least this has been my experience.

Posts 4508
Robert Pavich | Forum Activity | Replied: Sat, Jan 16 2010 4:54 AM

It should have worked....I wonder if the syntax of the scan was incorrect...

Whyndell...can you post the correct syntax?

Robert Pavich

For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__

Posts 3312
Whyndell Grizzard | Forum Activity | Replied: Sat, Jan 16 2010 9:29 AM

Beyers Herbst:

Hi Robert, I'm only using V4 so I tried the scan command, pointing it to the Resources folder on the CD drive - nothing happened. I also tried copying everything to my HD and then doing a scan of the new folder, but it just doesn't do anything. After I've restarted, how long do I wait before it actually starts the scan? Thanks.

Does this mean you have deleted L3? if so scanning will not help if you have not installed the L3 version.

If this is the case install the L3 engine- reinstall the NLT dvd- and then scan the L3 resources folder. The reason for this L4 needs to see your license as well.

I have not been able to get scanning off the CD to work for me.

Posts 3312
Whyndell Grizzard | Forum Activity | Replied: Sat, Jan 16 2010 9:30 AM

Robert Pavich:

It should have worked....I wonder if the syntax of the scan was incorrect...

Whyndell...can you post the correct syntax?

Robert I'm a dummy regarding computer lingo- what do you mean by "syntax."

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Sat, Jan 16 2010 9:37 AM

Beyers Herbst:

Hi Robert, I'm only using V4 so I tried the scan command, pointing it to the Resources folder on the CD drive - nothing happened. I also tried copying everything to my HD and then doing a scan of the new folder, but it just doesn't do anything. After I've restarted, how long do I wait before it actually starts the scan? Thanks.

Beyers, there was a problem with the Logos servers a couple of days ago that may have contributed to the problem with not being able to activate the license through L3 (AKA Libronix). Please try again and report back. If you do get it working in Libronix, be sure to sync your licenses using the Account Management system of L3. That should tell the Logos server that you have the right to use that resource in L4 too. Then restart L4.

If that doesn't work, you may have gotten an incorrect unlock key. Fixing that would require contacting customer service. Information to do that is on the Logos web site.

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 31
Beyers Herbst | Forum Activity | Replied: Sat, Jan 16 2010 10:42 AM

Ahhh, I didn't realise that Logos3 = Libronix... Regardless, I've tried it in Libronix and it's definitely not working so I'm assuming they gave the wrong unlock key with the CD. First time I've ever heard of such a mistake from any manufacturer, but anyway. I've contacted customer service over a week ago already concerning this problem and they're still not getting back to me. Really annoying to say the least.

Cape Town, South Africa

Intel Core i7 6700K CPU @ 4 GHz, 16 GB RAM, Windows 10 Home

Posts 5573
Forum MVP
Rich DeRuiter | Forum Activity | Replied: Sat, Jan 16 2010 11:08 AM

Beyers Herbst:

Ahhh, I didn't realise that Logos3 = Libronix... Regardless, I've tried it in Libronix and it's definitely not working so I'm assuming they gave the wrong unlock key with the CD. First time I've ever heard of such a mistake from any manufacturer, but anyway. I've contacted customer service over a week ago already concerning this problem and they're still not getting back to me. Really annoying to say the least.

Sorry to hear that. Yes it has happened before. I can't say for certain whether this particular resource was to blame.

I would write them again. They are very busy, which means sometimes things get overlooked. Putting something specific and pithy about what you need in the subject line would probably also help.

BTW, I don't know if you've checked out your orders page, to ensure that you don't have a downloadable unlock script. But it's worth a look: https://www.logos.com/user/MyOrders Make sure you're logged in to Logos with your user ID before going to that page. Then click on the order number and see if there is an unlock script for you. (I doubt it, but you never know. We're in a transitional phase between L3 and L4, and it's possible they're beginning to do things in accordance with the L4 standards.)

 Help links: WIKI;  Logos 6 FAQ. (Phil. 2:14, NIV)

Posts 31
Beyers Herbst | Forum Activity | Replied: Sat, Jan 16 2010 8:30 PM

Sadly this is not the case with this resource.  Sad  Guess I'll give them a call on Monday then. Thanks everyone for their help, especially Bert for phoning in an attempt to help.

Cape Town, South Africa

Intel Core i7 6700K CPU @ 4 GHz, 16 GB RAM, Windows 10 Home

Posts 79
Theophilus | Forum Activity | Replied: Thu, Jun 17 2010 11:31 PM

I realize this is a very old thread, but I'm having a similar problem.

I've inserted my NLT Study Bible installation CD, and done the Autoupdate.  I see the resources in L3 and they are all locked. But Libronix just doesn't prompt me to enter the serial number. So even though I have the serial number, I can't enter it to unlock.

Here's what I've tried:

1) Tools > Unlock Resources ---> (Didn't give me the option to enter the serial number)

2) My Library > Click on the locked resource > Unlock This Resource > (Unlock Resources Dialog Box Opens) > Next > Enter Unlock Code > "The Code Was Incorrect"

3) Exit L3 and restart ---> still no prompt

4) Exit L3, Reboot, Restart L3 ---> still no prompt

 

If it makes any difference, I've installed L3 resources from 10 or so different Installation CDs in the past, including one for the Preachers Commentary just an hour before this one, and have always done so successfully. Never had this problem.

Also, I'm using L3 only as an installer, I'm really interested in accessing the resources from L4, but as we all know, L4 is not ready for installation via CD, only downloads, and the current way to install from CD is via L3, then syncing licenses to user, and getting L4 to download thereafter. That's what I'm trying to do. If there's some way to totally bypass L3, and enter my serial number via L4, I'd be happy to learn how to.

Any help will be appreciated. Thanks.

 

Posts 182
Deborah Mickens | Forum Activity | Replied: Fri, Jun 18 2010 9:03 AM

Theophilus:

I realize this is a very old thread, but I'm having a similar problem.

I've inserted my NLT Study Bible installation CD, and done the Autoupdate.  I see the resources in L3 and they are all locked. But Libronix just doesn't prompt me to enter the serial number. So even though I have the serial number, I can't enter it to unlock.

Here's what I've tried:

1) Tools > Unlock Resources ---> (Didn't give me the option to enter the serial number)

2) My Library > Click on the locked resource > Unlock This Resource > (Unlock Resources Dialog Box Opens) > Next > Enter Unlock Code > "The Code Was Incorrect"

3) Exit L3 and restart ---> still no prompt

4) Exit L3, Reboot, Restart L3 ---> still no prompt

 

If it makes any difference, I've installed L3 resources from 10 or so different Installation CDs in the past, including one for the Preachers Commentary just an hour before this one, and have always done so successfully. Never had this problem.

Also, I'm using L3 only as an installer, I'm really interested in accessing the resources from L4, but as we all know, L4 is not ready for installation via CD, only downloads, and the current way to install from CD is via L3, then syncing licenses to user, and getting L4 to download thereafter. That's what I'm trying to do. If there's some way to totally bypass L3, and enter my serial number via L4, I'd be happy to learn how to.

Any help will be appreciated. Thanks.

 

Theophilus,

The Tools > Unlock Resources feature in Libronix is only if you want to purchase resources that you do not yet own. Since you have the disc for the NLT Study Bible, you do not want to use the Tools > Unlock Resources feature, otherwise it would be like purchasing the resources a second time. To get Libronix to recognize that you have a disc in the drive that you need to get activated, follow the steps below which correspond to your Operating System.

XP

  1. Insert the NLT Study Bible disc.
  2. Go to My Computer, right click on the CD/DVD drive and choose Open or Explore.
  3. In the new window that appears, go to the Setup file that looks like a white box with a blue lid and double click on that.
  4. When the Libronix update window appears, make sure that "Licenses" is checked in the Required section. (If you do not see "Required", that is ok)
  5. Scroll down to the Optional section and look for the "User Interface" that corresponds with your location. If you do not see one, choose User Interface English United States and click Update.

Vista/Windows 7

  1. Insert the NLT Study Bible disc.
  2. Go to My Computer, right click on the CD/DVD drive and choose Open or Explore.
  3. In the new window that appears, go to the Setup file that looks like a computer screen and double click on that.
  4. When the Libronix update window appears, make sure that "Licenses" is checked in the Required section. (If you do not see "Required", that is ok)
  5. Scroll down to the Optional section and look for the "User Interface" that corresponds with your location. If you do not see one, choose User Interface English United States and click Update.
  • When the update is complete, open Libronix.
  • A tip window should appear in the bottom right hand corner of Libronix saying that a Serial Number needs to be entered for the NLT Study Bible.
  • Click on the words Account Management in that window and follow the steps that walk you through how to activate the software & copy the books as well.

If that does not work, let me know and I will look into this more for you.

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Posts 4508
Robert Pavich | Forum Activity | Replied: Fri, Jun 18 2010 9:32 AM

Deborah Mickens:

Theophilus,

The Tools > Unlock Resources feature in Libronix is only if you want to purchase resources that you do not yet own

Deborah,

Shouldn't that have started:

Most Excellent Theophilus....

Wink

Robert Pavich

For help go to the Wiki: http://wiki.logos.com/Table_of_Contents__

Posts 79
Theophilus | Forum Activity | Replied: Fri, Jun 18 2010 10:55 AM

Thanks for taking the time to give the detailed reply, Deborah.

Deborah Mickens:

  • A tip window should appear ... saying that a Serial Number needs to be entered for the NLT Study Bible.

Exactly! This is precisely what is NOT happening. I don't get that window! So I don't get the opportunity to enter the Serial Number! (Everything else you've described up to this point completed successfully.)

 

Deborah Mickens:

The Tools > Unlock Resources feature in Libronix is only if you want to purchase resources that you do not yet own. Since you have the disc for the NLT Study Bible, you do not want to use the Tools > Unlock Resources feature, otherwise it would be like purchasing the resources a second time.

 

Yes, actually I'm aware of this. What I meant to say was that because I don't get the dialogue box prompting me to enter the Serial Number, which I expected, I've resorted to other (incorrect) ways to try to get it installed. So I thought that if Tools > Unlock would at least prompt me to enter the serial number, I could try to enter the one I received with the CD. Alas, I this has been unsuccessful. 

Rather frustrating, considering that I've successfully installed many other resources via CD many times before.

Further help would be very much appreciated. Thanks.

 

Posts 79
Theophilus | Forum Activity | Replied: Fri, Jun 18 2010 10:59 AM

 

Robert Pavich:

Shouldn't that have started:

Most Excellent Theophilus....

 

No, not really, unless her full name is Deborah Luke Mickens. Wink

Posts 79
Theophilus | Forum Activity | Replied: Fri, Jun 18 2010 11:59 AM

Problem solved.  I simply installed on my (home) Mac, using Libronix 1.2.2. Dialogue box prompting me for serial number popped up IMMEDIATELY! Entered, accepted, and resources fully installed!

Successfully did in less than 10 minutes on my Mac what took more than 2 hours to remain unsuccessful on my PC. And we even wonder why Mac Users love Mac?  Stick out tongue

Now, to sync my licenses and download onto my (work) PC. Sigh.

Thanks again for all the help, Deborah.

 

Posts 182
Deborah Mickens | Forum Activity | Replied: Fri, Jun 18 2010 1:45 PM

You're welcome and glad you got everything working!

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

Deborah Mickens
Logos Bible Software, Marketing
dmickens@logos.com

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