Running 64-bit Windows 7.
Just upgraded from Logos 5 to Logos 6. It installed, started things, updated things, downloaded a bunch of stuff. then, when I attempted to start it, the start-up image is displayed and then Windows says "Logos Bible Software has stopped working". If I view the problem details, it says:
Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: Logos.exe
Problem Signature 02: 6.0.1.1317
Problem Signature 03: 547cfd06
Problem Signature 04: LogosIndexer
Problem Signature 05: 6.0.1.1317
Problem Signature 06: 547cfc3f
Problem Signature 07: c5
Problem Signature 08: 6f
Problem Signature 09: System.DllNotFoundException
OS Version: 6.1.7601.2.1.0.256.27
Locale ID: 1033
Additional Information 1: 407d
Additional Information 2: 407d44cfad84bab60e2bab1da2aa3158
Additional Information 3: 8c02
Additional Information 4: 8c02dbfcb73256139143d2c761ec7b41
I then click on "close the program". Next, I took a look at the event viewer and I see a few messages logged.
.NET Runtime
Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.DllNotFoundException
Stack:
at Libronix.DigitalLibrary.NativeMethods.EnableMessageLogging(Libronix.DigitalLibrary.LogMessageCallback)
at LDLS4.Indexer.Logos4ApplicationUtility.InitializeLogging()
at LDLS4.OurApp.Main(System.String[])
******************************************************
Next event:
Faulting application name: Logos.exe, version: 6.0.1.1317, time stamp: 0x547cfd06
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18409, time stamp: 0x5315a05a
Exception code: 0xe0434352
Fault offset: 0x000000000000940d
Faulting process id: 0xac8
Faulting application start time: 0x01d00eb47db5f8ba
Faulting application path: C:\Users\Andrew Pitonyak\AppData\Local\Logos5\System\Logos.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: bc9d3afc-7aa7-11e4-952b-000c29fc99a9
*************************************************
I applied all available updates prior to running, so I am up to date. I do not see any logs created, and I did run the JS to enable logging.
Any thoughts on how to make this work?
This failed on my first try, so, I uninstalled everything LOGOS that I could find from the machine. I even deleted any directory that appeared to be related and then I installed again. This entire super friendly program that does everything for me is not proving very helpful
Try installing the 2012 Re-distributable.
Dave===
Windows 10 & Android 8
This is usually caused by a failed installation (although we're still not entirely sure why; it's an infrequent problem).
We've had success in the past with the following:
If this doesn't work, I recommend calling our CS department tomorrow morning.
Dave Hooton: Try installing the 2012 Re-distributable.
FYI, Logos 6 uses the Visual C++ 2013 libraries; the VC++ 2012 redistributable is unlikely to help. (And I suspect—but don't know—that it's not the missing file.)
Thanks, Bradley
Thanks for the replies.
That did not help.... Need to leave, will call them when I am in next unless someone has something else that I can try (probably won't be around this computer while tech support is open for a day or two).
And the final answer..... is that I did not have some Multi-Media player bundle installed and some DLL from that bundle is loaded on startup. Things are now working. Good job to tech support figuring that out! Thanks guys!
Of course, now, a bunch of my books are no longer available.... so, I type "update resources" into the bar to the right of tools, it updates a bunch of stuff, I restart, the stuff is still not there, so, I do it again. Grrrrr....
It's not Windows 7. I have Win 7 64-bit, no problems. It's not Windows 7.
Bayard Bastedo
The point of the title was to provide enough information in the title that someone understood the problem and the OS. I can assure you that the OS is Windows 7 and that the problem was directly related to the configuration in Windows 7. I had found other posts with similar problems, but they were directly related to Mac. The intent was not to imply that Logos 6 is not able to run on any Windows 7 computer anywhere, but provide a pointer for someone trying to figure out which posts to read to understand that if their issue is on another OS this might not apply.
Of course, based on what I know now, I think that I could configure any Windows 7 computer so that it is not able to run Logos 6 (remove the media pack).
I am also running Logos 6 on Windows 7 64 bit with no problems.
Kenneth Neighoff: I am also running Logos 6 on Windows 7 64 bit with no problems.
Kenneth, I could say the same. But does that help Andrew when he clearly has a problem (now solved!).
I tolerate Logos because their support is so good (this is where I should tip my hat to the support staff).
Well, that and all those wonderful resources!