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This post has 20 Replies | 2 Followers

Posts 3
Eric Hall | Forum Activity | Posted: Sat, Dec 6 2014 11:12 AM

I just got off a plane, and Logos on the iPad was unusable during the trip.  None of the many books I had downloaded onto the device would open -— just a spinning ball instead.   This behavior seems to have started with the most recent update.  

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JT (alabama24) | Forum Activity | Replied: Sat, Dec 6 2014 11:55 AM

I haven't seen this, but I know some other users had a similar problem a couple of weeks ago. Weird. 

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Posts 2829
Don Awalt | Forum Activity | Replied: Sat, Dec 6 2014 12:37 PM

I just turned my iPad into Airplane mode, I use Verbum mobile app. When I went to Library, I see the 10 or so resources I have downloaded. I could pull all of them up fine. I know some of the advanced features don't work, but I didn't have any trouble with reading resources, reading plans, etc.  You may want to try again? Try a hard reset of your device too, while you are out of Airplane mode. Good luck!

Posts 640
Into Grace | Forum Activity | Replied: Sat, Dec 6 2014 1:40 PM

I'm unable to open any books in my library when off-line. This has been going on since the latest update. I spend a lot of time off-line and have to use OT's app. Logos needs to take take pride in their mobile apps. The most expensive horse is not always the best.

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JT (alabama24) | Forum Activity | Replied: Sat, Dec 6 2014 1:45 PM
I am not sure if this will fix it... but try the command "rebuild index"

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Posts 640
Into Grace | Forum Activity | Replied: Sat, Dec 6 2014 1:51 PM

Wow! It worked. Restarted app after typing this in the home page and hitting enter. Thanks Alabama24! 

Posts 3
Eric Hall | Forum Activity | Replied: Sat, Dec 6 2014 3:46 PM

The rebuild command suggestion did not work for me — still unable to access my downloaded books while offline.  I guess I will just use Olive Tree until they get this bug fixed.  

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JT (alabama24) | Forum Activity | Replied: Sat, Dec 6 2014 4:04 PM

Eric Hall:

The rebuild command suggestion did not work for me — still unable to access my downloaded books while offline.  I guess I will just use Olive Tree until they get this bug fixed.  

have you tried restarting the device? Reinstalling the app?

OSX & iOS | Logs |  Install

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Denise | Forum Activity | Replied: Sat, Dec 6 2014 4:39 PM

Eric ... I too was on vacation.  In my case I'd bought some books but they wouldn't show up in my library.  I couldn't even get to the 'download' point.  The eventual solution was to force the desktop to update the mobile (I think they're separate, on the Logos servers).  

Today, I found out that even if a resource isn't viewable on mobile (but downloaded), other resources can get info from it (eg verse text).  That's reassuring.

4.4's got mucho issues. Laughingly, I had the same thought as you ... tomorrow I'll probably use either Olivetree or Laridian. 


Posts 3
Eric Hall | Forum Activity | Replied: Sat, Dec 6 2014 5:50 PM

Yes, it is very frustrating.  I tried the reset suggestion — it did not help.  I am reluctant to reinstall the app because I don't want to re-download all of the books, particularly when there is no guarantee it will even make a difference.  (I have 7000+ Logos books.) 

Posts 640
Into Grace | Forum Activity | Replied: Sat, Dec 6 2014 6:42 PM

I'm sorry it's not working for you. Unless you have fast internet access, you may want to hold off on re-installing the app. Logos may have a new IOS version soon. Alabama24 may have further suggestions.

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JT (alabama24) | Forum Activity | Replied: Sat, Dec 6 2014 7:23 PM

Eric Hall:
I am reluctant to reinstall the app because I don't want to re-download all of the books

Sorry Eric! Tongue Tied

I am often known as the guy who tells everyone not to download too many books... This is one of those reasons. The best fix for many issues that pop up is to do a fresh install. In this case, feel free to wait and see if Logos has any other suggestions.

OSX & iOS | Logs |  Install

Posts 128
Simon Pleasants | Forum Activity | Replied: Mon, Dec 8 2014 3:52 AM

Aarghh! I just spent about a week downloading my books after the recent trouble with the Logos server. It looks like I don't have much choice but to go through the whole exercise again.

"Upon a life I did not live, Upon a death I did not die, Another's life, another's death, I stake my whole eternity"

Horatius Bonar

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JT (alabama24) | Forum Activity | Replied: Mon, Dec 8 2014 4:25 AM

Simon Pleasants:

Aarghh! I just spent about a week downloading my books after the recent trouble with the Logos server. It looks like I don't have much choice but to go through the whole exercise again.

why do you have so many books downloaded?

OSX & iOS | Logs |  Install

Posts 119
ManilaDave | Forum Activity | Replied: Mon, Dec 8 2014 6:21 AM

Eric ... I too was on vacation.  In my case I'd bought some books but they wouldn't show up in my library.  I couldn't even get to the 'download' point.  The eventual solution was to force the desktop to update the mobile (I think they're separate, on the Logos servers).

I experienced this problem also where my iPad was not even showing books I bought. I fixed it by going to iMac version and ticking the "Download to" for mobile devices

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JT (alabama24) | Forum Activity | Replied: Mon, Dec 8 2014 7:03 AM

ManilaDave:
I experienced this problem also where my iPad was not even showing books I bought. I fixed it by going to iMac version and ticking the "Download to" for mobile devices

Is your mobile library filtered in any way? For example: I leave my library filtered with local: so that only downloaded resources show. Set up this way, new resources will NOT appear because they haven't been downloaded! Any kind of filter might be responsible and explain this behavior.

OSX & iOS | Logs |  Install

Posts 34
Timothy Drawbaugh | Forum Activity | Replied: Mon, Dec 8 2014 3:34 PM

I'm having a similar problem. Resources shown as DOWNLOADED do not load, only a spinning daisy wheel. Could not use at all during the morning commute. Resources that are downloaded should be able to be accessed without an internet connection, shouldn't they? Is there going to be a fix for this?

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LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Dec 8 2014 3:47 PM

We believe this issue has been resolved in internal builds and the fix should be available in Version 4.4.2.

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Denise | Forum Activity | Replied: Mon, Dec 8 2014 5:24 PM

ManilaDave ... per chance you end up purchasing books while away from your Mac, and them not downloading (which has been an issue now for 6 months, off and on), I found out tonight, after it gives up looking for your purchase, if you change the sort (I changed mine to 'recent'), suddenly, there it is!

Maybe the update will get some testing this time.


Posts 640
Into Grace | Forum Activity | Replied: Mon, Dec 8 2014 6:39 PM

Thanks Kevin for keeping us updated. Will be looking for this update. Mine no longer works off-line. 

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