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Posts 948
Everett Headley | Forum Activity | Posted: Tue, Jan 20 2015 12:27 PM

I have some notes files that sync and some that don't to my Android App.  They aren't new, some are older.  There doesn't seem to be any certain ones that it is leaving out.  Suggestions?

I am on a Note 4 running Android 4.4.4

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jan 20 2015 12:52 PM

In a browser, please sign in to logos.com and then navigate to documents.logos.com.  Are all of your notes present there?

Posts 948
Everett Headley | Forum Activity | Replied: Tue, Jan 20 2015 12:57 PM

Yes they are.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jan 20 2015 1:37 PM

Everett Headley:

Yes they are.

What version of the Android app are you running?  The current version is 4.4.6.

Posts 948
Everett Headley | Forum Activity | Replied: Tue, Jan 20 2015 1:38 PM

I am on 4.4.6 on the app.

Posts 25126
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Jan 20 2015 1:50 PM

Everett Headley:
I am on 4.4.6 on the app.

How are you checking whether they appear on your device or not?

  • In the Documents folder?
  • Or looking for highlights / indicators in resources?

Posts 948
Everett Headley | Forum Activity | Replied: Tue, Jan 20 2015 1:52 PM

Documents Folder on the app home page.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jan 20 2015 1:55 PM

 Have you tried completely stopping the app and starting it again?

Posts 596
LaRosa Johnson | Forum Activity | Replied: Tue, Jan 20 2015 2:03 PM

I remember having this problem on my Note 4. I was able to resolve it by clearing the apps cache & logging into my account again, and made sure that everything (books, docs, etc.) synced before I started messing around with the app. It took a while, but that seemed to have worked for me.

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Posts 948
Everett Headley | Forum Activity | Replied: Tue, Jan 20 2015 2:04 PM

Kevin Byford:

 Have you tried completely stopping the app and starting it again?

Yup.  trying to not have to do a hard reset.

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Tue, Jan 20 2015 2:34 PM

Everett Headley:
Yup.  trying to not have to do a hard reset.

Okay, but that's probably possibly what will fix it.

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