About a week ago I fulfilled a survey on the mobileapps. As a prize for this I would have a $10 couponcode to use on my next buy.
However the code was not working. I continued to get the 'invalid code'. I wrote customer service - but now, a week later, they have still not answered.
However, today I got a reminder that this was the last chance to use the coupon code. Only problem: the code is not working (i tried using it immediately after I received it)
Anyone else who has experienced this or knows what to do?
I would give them a call. I am sure they will work it out for you.
Disclaimer: I hate using messaging, texting, and email for real communication. If anything that I type to you seems like anything other than humble and respectful, then I have not done a good job typing my thoughts.
Hi ELA,
If you were one of the original recipients of the mobile apps survey (on 1/28), then the $10 coupon code should be unlocked for you now.
If the survey was forwarded to you by a friend, you will not be able to use the coupon code. This was a limited-time offer for a small group of people, but we may expand this offer to a larger group in the future.
Please feel to reach out to me directly if you have any questions or concerns: eric.vaniman@faithlife.com.