Gold 6 won't load resources - Mac OX Yosemite

I've following the instructions on a link sent by support to find missing resources. I've reinstalled the Core Engine. My library is still empty, except for the Help Manual.

When I load the app on my iPhone, everything seems to be in order. Thoughts?

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JT (alabama24)

Can you verify that you signed in with the right username (email) and password? Click on Logos | About to find the email address.

Also, The desktop isnt like the mobile app where you will necessarily see everything right away. Your resources need to download and index. Did that happen?

Kiersten Adkins

https://community.logos.com/discussion/comment/706902#Comment_706902

Yes, I have checked that I'm signed in with the correct username and password. How do I find out if my resources have been downloaded and indexed?

JT (alabama24)

https://community.logos.com/discussion/comment/707160#Comment_707160

How do I find out if my resources have been downloaded and indexed?

They would be in your library. Have you restarted your computer? Sometimes that helps. If not, you might just need to call customer service during business hours.

Graham Criddle

https://community.logos.com/discussion/comment/707160#Comment_707160

You could try the command "update resources" and see if that helps

Kiersten Adkins

https://community.logos.com/discussion/comment/707171#Comment_707171

I did call customer support and did all they recommended in an email...including "update resources." I have restarted my computer several times. I've uninstalled and reinstalled. I noticed this morning that I had a message that I have message stating that my resources have been updated. Though I still have no connection to my library.

Message states:

The following resources were update Saturday, March14, 2015.

Lemma Lists Dataset
Unified Annotation Vocabulary Database

I don't know what that means or if it's related to anything I've done while attempting to connect to my library.

Graham Criddle

https://community.logos.com/discussion/comment/707391#Comment_707391

Can you post - using the paperclip icon - a screenshot of what is displayed in your Library panel?

Kiersten Adkins

https://community.logos.com/discussion/comment/707400#Comment_707400

JT (alabama24)

https://community.logos.com/discussion/comment/707432#Comment_707432

Very interesting... in the not good kind of way.

To be clear: You called and they sent you an email to help? Did you actually speak with someone or just leave a voicemail? I think you will need to contact customer service again and ask for a supervisor.

Kiersten Adkins

https://community.logos.com/discussion/comment/707478#Comment_707478

I did speak to someone and they sent me an email with a "work around" fix related to "update resources" and such. I suspected that I would need to escalate the issue, but I'm happy to have the confirmation. That is my next step - thanks for the input everyone! ka