[resolved] BUG: Add a new word to dictionary in Notes and Logos Crash

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This post has 8 Replies | 1 Follower

Posts 311
Gustavo Bentos | Forum Activity | Posted: Thu, Mar 19 2015 6:27 PM

I'm using the Spanish version of  Logos 6

Any time i'm using Notes and try to add a new word the program crash

Thank you for looking

Blessings

Posts 27053
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Mar 20 2015 12:37 AM

Hullo Gustavo, we need to see some logs.

Dave
===

Windows 10 & Android 8

Posts 33479
Forum MVP
MJ. Smith | Forum Activity | Replied: Tue, Apr 21 2015 4:10 PM

Is this still happening?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 311
Gustavo Bentos | Forum Activity | Replied: Wed, Apr 22 2015 9:36 AM

Yes i still have the same problem any time i want to add a word to my dictionary in logos the program crash

I don't know how post the logs. Can you help me with that?

I have a mac OS X with Yosemite

Thank you

Posts 3191
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Apr 22 2015 9:58 AM

Gustavo Bentos:
I don't know how post the logs. Can you help me with that?

This link that Dave posted should help you with that https://wiki.logos.com/Diagnostic_Logging 

 

Posts 311
Gustavo Bentos | Forum Activity | Replied: Wed, Apr 22 2015 10:08 AM

here are the Logs.

Thank you

57051.LogosLogs.gustavobentos.20150422-130609.zip

Posts 3191
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Apr 22 2015 11:35 AM

Thanks, Gustavo. I switched the UI to Spanish and was able to create a note based on a selection and the application did not crash.

Can you give me an example resource you've attempted add a note to, and tell me whether the note was attached to the selection or resource? Does this occur when you attach a note to any Note Document or a specific one? 

 

Posts 311
Gustavo Bentos | Forum Activity | Replied: Wed, Apr 22 2015 11:55 AM

Thank you Tommy for your help

Maybe i do not ex[plain well the issue. I can create Notes on resources but if i make one Notes files per example in one of my bible studies and try to add a new word to my dictionary then the program crush

Example i want to write Prov. instead that Proverbs and try to add Prov. as a new word then is when the program crash.

Posts 3191
LogosEmployee
Thomas Ball | Forum Activity | Replied: Wed, Apr 22 2015 12:35 PM

I think Customer Support will be able to help you more efficiently if you called in. We're open from 6am PDT to 6pm PDT. The phone number is 800-875-6467

 

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