Logos 6 crash

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This post has 3 Replies | 1 Follower

Posts 2
Kirk Belmont | Forum Activity | Posted: Wed, Apr 1 2015 4:57 PM

I am running the release of 

6.1.0.38 and am running in to this error direct copy from the event logs

Faulting application name: Logos.exe, version: 6.1.0.38, time stamp: 0x5508b5b2
Faulting module name: KERNELBASE.dll, version: 6.3.9600.17415, time stamp: 0x54505737
Exception code: 0xe0434352
Fault offset: 0x0000000000008b9c
Faulting process id: 0x1f34
Faulting application start time: 0x01d06cd68b855184
Faulting application path: C:\Users\Kirk\AppData\Local\Logos5\System\Logos.exe
Faulting module path: C:\windows\system32\KERNELBASE.dll
Report Id: c94e79c0-d8c9-11e4-827f-f81654a00108
Faulting package full name:
Faulting package-relative application ID:

It also seems to be tripping out a dotNet Error as well

Application: Logos.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e0434352, exception address 00007FFF9B148B9C
Stack:

Please let me know what going on here!

Thank you! 

Chase the service Tech for HCC

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Apr 1 2015 8:37 PM

Welcome Big Smile

Faithlife Support has => https://www.logos.com/support/logos6/windows/crash

For crash context, humanly would like to look at Logos diagnostic log files.

Keep Smiling Smile

Posts 2
Kirk Belmont | Forum Activity | Replied: Thu, Apr 2 2015 11:41 AM

We are unable to gather crash logs, the software will attempt to start and then error out right away. In the above post it came straight out Wiindows event viewer 

Thank you!

Posts 24851
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Apr 2 2015 4:11 PM

If there are no logs after starting Logos with CTRL key held i suggest you contact Tech Support as they can diagnose the issue on your machine.

Dave
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Windows & Android

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