[resolved] Crash after 6.3 B1 install
Here are the logs.
The install seems to have completed properly. The program opened to my last layout and started to load and then crashed. I can work around it by opening to a blank layout and then opening another saved layout.
Pastor, North Park Baptist Church
Bridgeport, CT USA
Comments
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Mark Smith said:
Here are the logs.
The install seems to have completed properly. The program opened to my last layout and started to load and then crashed. I can work around it by opening to a blank layout and then opening another saved layout.
Mark, thanks for the report. I've alerted a developer and we're looking into this.
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SAME HERE!
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I was able to take a screen shot of my layout quickly before it crashed. I then opened to a blank layout and was able to reopen all my tabs except for Graph Bible Search Results and a Topic Guide. Don't know if one of those was the problem or not.
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
Scratch that. Once I closed and tried to reopen, it crashed again.
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
Fred Greco said:
Scratch that. Once I closed and tried to reopen, it crashed again.
Fred, it would probably help to gather your log files from today and .zip them up and attach them to a follow-up post.
Pastor, North Park Baptist Church
Bridgeport, CT USA
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Here are my latest logs.
How can I get back to stable? I need to use Logos this week. I tried to do a System Restore, but it said it failed because a file could not be accessed. Can't I just somehow install 6.2 over 6.3?
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
Fred Greco said:
Here are my latest logs.
Looks like a problem with Power Lookup - others have seen this as well
Do you have this open in your Layouts? If so, what happens if you remove it
Fred Greco said:Can't I just somehow install 6.2 over 6.3?
Not easily - you would need to uninstall and remove your resources and download them again as some may have been updated as part of the 6.3 upgrade
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Graham Criddle said:Fred Greco said:
Here are my latest logs.
Looks like a problem with Power Lookup - others have seen this as well
Do you have this open in your Layouts? If so, what happens if you remove it
Fred Greco said:Can't I just somehow install 6.2 over 6.3?
Not easily - you would need to uninstall and remove your resources and download them again as some may have been updated as part of the 6.3 upgrade
Thanks, Graham. It may be the Power Lookup. I restarted from a blank layout and reset it up without Power Lookup, and it is no longer crashing.
Fred Greco
Senior Pastor, Christ Church PCA, Katy, TX
Windows 10 64-bit; Logos 7.1 SR-2 (Reformed Platinum)0 -
Fred Greco said:
Thanks, Graham. It may be the Power Lookup. I restarted from a blank layout and reset it up without Power Lookup, and it is no longer crashing.
That's good news[Y]
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Fred Greco said:
How can I get back to stable? I need to use Logos this week.
Fred - Beta testing is not for the faint hearted. It has the possibility (but not the probability) of bringing down a whole system. The received wisdom is that you do not engage without a fall back system preferably on a separate computer.
If you have only one installation and your use of Logos is critical you should consider moving back to the stable version at the earliest opportunity.
Shifting back mid beta is often time consuming and fiddly.
tootle pip
Mike
How to get logs and post them.(now tagging post-apocalyptic fiction as current affairs) Latest Logos, MacOS, iOS and iPadOS
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Graham Criddle said:Fred Greco said:
Here are my latest logs.
Looks like a problem with Power Lookup - others have seen this as well
This crash should be fixed in 6.3 Beta 2.
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Mark
Is your issue fixed?
Dave
===Windows 11 & Android 13
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