[resolved] 6.3 Beta 1 massacred my Verbum install

I updated to 6.3 Beta 1, and I no longer have Verbum installed. The installer simply eliminated my installation!!! Amazing.

I would upload logs, but I don't have any. It didn't make any.

I am left with 178MB in my Verbum folder, all resources, EXEs completely gone. Verbum no longer appears in installed apps. I will need to install from scratch.

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David Taylor, Jr.

That's odd.

MJ. Smith

Ouch! Thanks for the warning

Dylan Rondeau

I updated to 6.3 Beta 1, and I no longer have Verbum installed. The installer simply eliminated my installation!!! Amazing.

I would upload logs, but I don't have any. It didn't make any.

I am left with 178MB in my Verbum folder, all resources, EXEs completely gone. Verbum no longer appears in installed apps. I will need to install from scratch.

Yikes [:|] I'm so sorry about that... We didn't run into in testing (somehow). We're pulling the installer from the update channel for now as we look into the cause. You should be able to manually reinstall, if we pull the download link before you're able to get it, email me at dylan DOT rondeau AT faithlife.com and I'll send you the installer.

Again, so sorry that happened. [:(]

Fr Devin Roza

I reinstalled. The program won't open at all. The only logs that are created are the VerbumIndexer.log, which I attach. I also ran the "Repair" option. No luck. Next step will be uninstall and reinstall.

All resources still completely gone.

My Verbum install folder is now up from 178MB to 419MB. Ouch.

4130.VerbumIndexer.zip

Makes me wonder if Verbum is included in the pre-beta testing phases.

Bryan Albert

That's awful. We certainly want to investigate this.

Could you please check your Temp folder for logs? If logging isn't enabled, the installer writes the log files to your temp folder's "Logos Log Files" folder (for example, "C:\Users\you\AppData\Local\Temp\Logos Log Files").

Thanks,

Bryan

Fr Devin Roza

Here are all other available logs from the "My Documents" folder. These are all from before the install of Beta 1, but maybe they can be of some interest. (also note that two posts above there is the VerbumIndexer log - that one is post Beta 1 install).

5270.Verbum Log Files.zip

Fr Devin Roza

Could you please check your Temp folder for logs? If logging isn't enabled, the installer writes the log files to your temp folder's "Logos Log Files" folder (for example, "C:\Users\you\AppData\Local\Temp\Logos Log Files").

I don't have a Logos or Verbum folder in the Appdata\Local\Temp folder. The closest thing was the attached file, found in the main Temp folder, that seems to be a log of a Windows Update that I ran when restarting the computer after the Beta 1 install. There is some mention of Verbum inside.

6545.MSI4d899.zip

Fr Devin Roza

I just ran "repair" twice more, and similar logs were created. Neither really repaired the installation correction, as I can't actually successfully start Verbum, but here are the two logs, from the Appdata\local\temp folder.

0511.Temp.zip

Fr Devin Roza

Fresh install begun of stable build, after uninstalling previous install... downloading resources.

Dylan Rondeau

I updated to 6.3 Beta 1, and I no longer have Verbum installed. The installer simply eliminated my installation!!! Amazing.

6.3 Beta 2 has just shipped, and I can personally confirm that I was able to update 4 different installations to Beta 2 successfully. Again, I'm so sorry about the "experience" of Beta 1, and we're working on improving our update testing process for Verbum going forward.