[resolved] Logos 6.3 Crashing on Startup

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This post has 14 Replies | 2 Followers

Posts 10
Jason De Vries | Forum Activity | Posted: Wed, May 20 2015 4:05 PM

Downloaded the update this afternoon. Every time I attempt to open it, it crashes within a couple seconds.  Running OS Yosemite.

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Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, May 20 2015 7:11 PM

Jason

We need to see some logs to track this down.

Dave
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Windows & Android

Posts 10
Jason De Vries | Forum Activity | Replied: Wed, May 20 2015 7:31 PM

Doesn't seem to be attaching my log properly. I get to the attachment window, select the file created by Logos Logging Utility, but when I click "insert" nothing happens.  Here's what I get when I just drag and drop...

file:///Users/jason/Desktop/LogosLogs.jason.20150520-192709.zip

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, May 20 2015 7:51 PM

How large is the zip file?

OSX & iOS | Logs |  Install

Posts 27683
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, May 20 2015 7:52 PM

Also, if you try to attach again, give it at least 2 minutes before bailing. 

OSX & iOS | Logs |  Install

Posts 10
Jason De Vries | Forum Activity | Replied: Wed, May 20 2015 8:12 PM

2.3 MB according to the Get Info window.  I'll try again...

3716.LogosLogs.jason.20150520-192709.zip

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Dave Hooton | Forum Activity | Replied: Wed, May 20 2015 9:33 PM

The address is wrong. Are you using the paper-clip icon to "Insert Attachments/Media"?

Dave
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Windows & Android

Posts 10
Jason De Vries | Forum Activity | Replied: Wed, May 20 2015 9:34 PM

Yep.

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Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, May 20 2015 9:46 PM

Pls try again.

Dave
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Windows & Android

Posts 10
Jason De Vries | Forum Activity | Replied: Wed, May 20 2015 9:53 PM

Just ran the whole thing again to generate a whole new log. Same results.  Here's the new archive zip

8400.LogosLogs.jason.20150520-214829.zip

Posts 2084
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Wed, May 20 2015 10:03 PM

This is a Mac-specific crash related to font settings. We should have an updated version of the application available very soon that fixes this problem. I know our Mac developers were hoping to have a fix out earlier today, but some issues came up that delayed the release. Unfortunately, I'm not currently aware of a workaround for the problem.

Posts 10
Jason De Vries | Forum Activity | Replied: Wed, May 20 2015 10:14 PM

So ordinarily updates and downloads are handled through Logos. But if I can't even get it to launch, how will know when the fix is release? Is that something that I'm going to have to come back and search the forums for?

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Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, May 21 2015 3:48 AM

Jason De Vries:
Is that something that I'm going to have to come back and search the forums for?

A new release is announced at the top of the Logos 6 Forum, similar to the current one for 6.3.

Dave
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Windows & Android

Posts 244
LogosEmployee
Ryan Gano (Faithlife) | Forum Activity | Replied: Thu, May 21 2015 12:13 PM

Jason De Vries:
So ordinarily updates and downloads are handled through Logos. But if I can't even get it to launch, how will know when the fix is release? Is that something that I'm going to have to come back and search the forums for?

  1. We will post back to this forum when SR-1 ships (hoping for early this afternoon... but that's not a promise)
  2. We are aware that this is an issue we didn't address in 6.3 and we are actively working to address issues where an early crash doesn't allow users to auto-update.
Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Tue, May 26 2015 1:00 PM

Ryan Gano:
We will post back to this forum when SR-1 ships (hoping for early this afternoon... but that's not a promise)

This is fixed in 6.3 SR-1, which is now shipped. Sorry for the delay.

Dylan Rondeau, Software Tester

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