[resolved] Logos will no longer open with new Beta

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Posts 19
R. H. Bellavance | Forum Activity | Posted: Fri, May 29 2015 2:04 PM

When I updated my Logos to the newest Beta, it no longer wants to open.  It crashes all the time.  I've erased it and re-downloaded the program but it still doesn't work.  I will try to go back on my Time Machine to see if that will fix the problem.

6761.Crash log.pdf

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Dave Hooton | Forum Activity | Replied: Fri, May 29 2015 3:18 PM

Please do not paste long text. Edit your post to remove the information and upload logs as per https://www.logos.com/support/logos6/mac/report-problem

Dave
===

Windows 10 & Android 8

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JT (alabama24) | Forum Activity | Replied: Sun, May 31 2015 7:33 AM

I am on my phone at present, and not my computer, so I can't check your log. It does not appear, however, that you posted logs correctly. See the link in my signature line to learn how to enable, zip, and post logs 

macOS, iOS & iPadOS | Logs |  Install

Posts 19
R. H. Bellavance | Forum Activity | Replied: Sun, May 31 2015 8:46 AM

Thanks.  I have been saving the data wrong.  I believe I may have saved the data properly now.  Thanks for the help!

4667.LogosLogs.rcmbella.20150531-084315.zip

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JT (alabama24) | Forum Activity | Replied: Sun, May 31 2015 12:32 PM

R. H. Bellavance:
 I believe I may have saved the data properly now.

You did it right this time. Smile Yes

I am half techie, but I wasn't able to read what I needed to... Hopefully a full fledged techie will be by soon if we don't resolve things.

For clarification: If I remember right, you tried to use time machine to revert to a previous version... is that right? Is your CURRENT version the beta 6.4? (The logs indicate such). Have you tried loading to a blank layout? Press and hold the command key IMMEDIATELY after starting the app. The sign in box should appear with your credentials already filled in. Click continue and hopefully Logos will open with a blank layout. 

I do see that there was an error about Logos expecting a certain version of a resource, but an older one opening instead. If you can open to a blank layout, run the command update resources to (hopefully) update the corrupted file and get back to work.

macOS, iOS & iPadOS | Logs |  Install

Posts 19
R. H. Bellavance | Forum Activity | Replied: Sun, May 31 2015 1:53 PM

Yes I have tried to reset my logos back a step before the new Beta Update but once I did that, it would just pop up saying that I don't have the latest update and not work from there.  So what I did is I downloaded the latest beta version directly and it still brings me back to crashing before it even loads the homepage.

I've tried holding the command key down and it does bring me to the sign up page, but as soon as I leave that, it crashes yet again before I can open the homepage.

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JT (alabama24) | Forum Activity | Replied: Sun, May 31 2015 1:56 PM

R. H. Bellavance:
I've tried holding the command key down and it does bring me to the sign up page, but as soon as I leave that, it crashes yet again before I can open the homepage.

OK. I will check again to see if I can figure out the logs. It seems that there is a mismatch of a resource... I don't know if that is THE issue or not. 

macOS, iOS & iPadOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Sun, May 31 2015 2:17 PM

I believe that you have a corrupted database file, related to Factbook. I believe you need to delete your (UAV.lbsuav) file and have it redownload... but I would like to hear confirmation of that from someone more knowledgable. 

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JT (alabama24) | Forum Activity | Replied: Sun, May 31 2015 2:26 PM

For techies who come by later, I <think> the necessary info is here:

Data path: /Users/rcmbella/Library/Application Support/Logos4/Data/9livqwo7.j7c

Error ID: 8969
Error detail: InvalidOperationException: Tried opening resource with id DB:UAV and version 2015-04-21T23:20:35Z, got resource with version 2015-03-18T23:55:46Z

System.InvalidOperationException: Tried opening resource with id DB:UAV and version 2015-04-21T23:20:35Z, got resource with version 2015-03-18T23:55:46Z

macOS, iOS & iPadOS | Logs |  Install

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Dave Hooton | Forum Activity | Replied: Sun, May 31 2015 9:24 PM

alabama24:
For techies who come by later, I <think> the necessary info is here:

That comes from v6.3 Beta 1.

The "uncaught exception" in v6.4 Beta needs some attention from the Developers.

Dave
===

Windows 10 & Android 8

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LogosEmployee
Martin Potter | Forum Activity | Replied: Mon, Jun 1 2015 9:44 AM

There is an issue with bad shortcut data in 6.4 Beta 1. The issue has been fixed internally and will ship in Beta 2

Mac Developer
Faithlife

Posts 19
R. H. Bellavance | Forum Activity | Replied: Mon, Jun 1 2015 11:15 AM

Thank you so much for your help!  I look forward to Beta 2.

Blessings

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LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Mon, Jun 1 2015 3:22 PM

R. H. Bellavance:

Thank you so much for your help!  I look forward to Beta 2.

Blessings

6.4 Beta 2 has now shipped. Smile

Dylan Rondeau, Software Tester

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Posts 19
R. H. Bellavance | Forum Activity | Replied: Mon, Jun 1 2015 9:00 PM

Beta 2 has fixed the problem!  Thank you so much, it's actually unbelievable how much I use my Logos.  Thanks for allowing me to share my woes with you.  It is pretty special to be a part of a team that fixes things.

Blessings

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