[resolved] Crash when opening newest Logos 6 Update (Win 7)
I ran the update for Logos 6 the other day (May 29), and it keeps crashing within the first minute or so after I open it and all the resources load on my workspace. In four tries I have not been able to avoid a crash. I'm running Win 7 on a PC. The Logos log file from 5-29 is attached. Would appreciate any help. Thanks!
Phillip
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Hi Philip - welcome to the forums
Do you have a Logos.log file in the same directory as the Error Log?
If so, please upload it
If not, please enable full logging and upload it after a failed startup attempt. Details at https://www.logos.com/support/logos6/windows/report-problem
Graham
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Thanks, Graham. Here's the log. (I just now ran the script to enable logging permanently.)
It just crashed again after opening--took three minutes. I was just clicking through open panels and closing them (had a lot of searches and documents open). I was not opening new resources, not running any searches. Just closing resource panels that were already open. This was the case for the last 5 crashes as well, as it always crashes before I actually begin to do any work.
Using an HP/Compaq 6710b laptop, running Win 7 Enterprise SP-1, 32-bit OS, 4 GB RAM, Intel Core 2 Duo CPU T8100 @ 2.10 GHz.
--Phillip
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Hi Philip
Thanks for the log.
There is a lot of activity going on - some of which I don't understand - but no evidence of a crash
Can you check the Windows Event Viewer at the time of the last crash - which I guess would be just after 11am your time - and see if there are any reports of Application errors?
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Here you go, Graham:
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Faulting application name: Logos.exe, version: 6.3.0.56, time stamp: 0x555f7ff6
Faulting module name: Libronix.DigitalLibrary.Native.dll, version: 6.3.0.56, time stamp: 0x555f7f98
Exception code: 0xc0000409
Fault offset: 0x001d1cd7
Faulting process id: 0x1658
Faulting application start time: 0x01d09c83674247ab
Faulting application path: C:\Users\pmarshall\AppData\Local\Logos5\6.3.0.0056\Logos.exe
Faulting module path: C:\Users\pmarshall\AppData\Local\Logos5\6.3.0.0056\Libronix.DigitalLibrary.Native.dll
Report Id: 43807bc7-0877-11e5-b625-00218638cb8b0 -
Thanks Phillip
Now need someone from the Faithlife team to comment..
Graham
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And how do we make that happen? Should I put some bling around my subject line? :-)
Thanks for your help, Graham!
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Phillip Marshall said:
Should I put some bling around my subject line? :-)
Editing the title of the thread to begin with BUG: certainly won't slow down the process.
“The trouble is that everyone talks about reforming others and no one thinks about reforming himself.” St. Peter of Alcántara
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Phillip Marshall said:
And how do we make that happen? Should I put some bling around my subject line? :-)
It has been flagged for attention within Faithlife - hopefully someone will respond soon
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Like Graham, I don't see any crash in the log, and you don't have any listed with our internal crash reporter. Unfortunately my best recommendation at this point would be to contact our Tech Support. With your permission, they can remotely access your machine and see exactly what's going on, and they're more well-versed in the Windows Event Viewer reports.
Sorry for the trouble. [:(]
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Thanks guys! I'll contact Tech Support.
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Any resolution, Phillip?
Dave
===Windows 11 & Android 13
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Not exactly, Dave. My Logos program still stops on all syntax searching; however, I've been told that running 32-bit version of Logos seems to be the culprit and that it will be fixed with the next Service Release. So, I'm in that "already/not yet" stage. When the new SR comes, I'll be eager to see if it really is resolved. Until then, I cannot do the syntax searching I need to.
Any idea on when the next Service Release will come out?
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It could be in the next two days if FL have a solution for 32-bit Logos.
Dave
===Windows 11 & Android 13
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That would be terrific.
BTW, what does "ACK" mean in the edited subject line? [I know what it means to me when my program stops suddenly!
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Acknowledged by Faithlife ... unless you are a fan of Bill the Cat in which case it means ACK.
Orthodox Bishop Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."; Orthodox proverb: "We know where the Church is, we do not know where it is not."
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Phillip Marshall said:
Any idea on when the next Service Release will come out?
6.3 SR-2 has just shipped, including this fix. [:)]
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Awesome. Just updated, and the issue is now RESOLVED! Thanks!
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