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Posts 446
Jonathan Sine | Forum Activity | Posted: Tue, Jun 2 2015 6:49 AM

...and don't want the 3.06 gb download? Can I cancel easily enough?

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Jun 2 2015 7:32 AM

Got an answer. Simply unfollowing Faithlife group is supposed to stop downloading the resources. And you can rejoin at another time. 

EDIT: However, it is still wanting to download these resources... And now we're crashing repeatedly :( 

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 2524
Forum MVP
John Fidel | Forum Activity | Replied: Tue, Jun 2 2015 8:03 AM

Jonathan, it is not that easy. I removed three files deep in the Logos directory called Metadata.db, Updates.db and Updates.db-journal. That fixed it. I would suggest a call or online chat with tech support to walk you through the process. I would hate to make matters worse for you by trying to walk you through the process not know if you are Mac or Windows etc.

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Jun 2 2015 9:25 AM

Thanks John. Did you have the resources already downloaded? 

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 2524
Forum MVP
John Fidel | Forum Activity | Replied: Tue, Jun 2 2015 9:28 AM

No. Once they are downloaded this does not work. However, in another post it appears Logos (Faithlife) may be working on a solution for those that only want to test for 30 days that would remove the resources. If you have downloaded, you may want to just enjoy the resources and be patient and see what they come up with.

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Jun 2 2015 9:33 AM

Ok. I have not downloaded them yet either. I believe I found the latter two files. What folder contains the Metadata.db file? I'm working on a Mac.

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 2524
Forum MVP
John Fidel | Forum Activity | Replied: Tue, Jun 2 2015 9:37 AM

The files are in the Logos4/Data/your number/UpdateManager and Updates directories. Make sure you have the files available to restore if something goes wrong. I did this without instructions from support, but it worked.

Posts 446
Jonathan Sine | Forum Activity | Replied: Tue, Jun 2 2015 9:48 AM

Thanks again.

I suspect that I also deleted a file connected to three resources I purchased today also. So they are not downloading. This cloud trial is turning into a major mistake for me.

Jonathan Sine

Pastor - Squamish Baptist Church

2 Cor. 4.6

Posts 2524
Forum MVP
John Fidel | Forum Activity | Replied: Tue, Jun 2 2015 10:03 AM

So the big download is gone? I would contact support on the 3 resources you want to download.

Posts 11707
Forum MVP
NB.Mick | Forum Activity | Replied: Tue, Jun 2 2015 10:14 AM

John Fidel:

So the big download is gone? I would contact support on the 3 resources you want to download.

why so? The command "update resources" should compare his library with his licences and trigger the redownload of the three missing ones.   

Running Logos 9 latest (beta) version on Win 10

Posts 2524
Forum MVP
John Fidel | Forum Activity | Replied: Tue, Jun 2 2015 10:23 AM

Hi Mick,

Sorry, I just assumed he did that and it did not work. Thanks for pointing this out.

Posts 2626
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Tue, Jun 2 2015 11:26 AM

We have a fix for this internally, and an update will be shipping soon. You will be able to cancel the download, and then use the "update resources" command to clear all the pending downloads.

Andrew Batishko | Faithlife software developer

Posts 10819
Forum MVP
Jack Caviness | Forum Activity | Replied: Tue, Jun 2 2015 1:46 PM

Andrew Batishko (Faithlife):
You will be able to cancel the download, and then use the "update resources" command to clear all the pending downloads.

What about those of us who cancelled Cloud after receiving the download?

Posts 2626
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Tue, Jun 2 2015 1:51 PM

Jack Caviness:

What about those of us who cancelled Cloud after receiving the download?

I have no information beyond what I saw posted here: https://community.logos.com/forums/p/105692/731742.aspx#731742

Andrew Batishko | Faithlife software developer

Posts 10819
Forum MVP
Jack Caviness | Forum Activity | Replied: Tue, Jun 2 2015 2:05 PM

Andrew Batishko (Faithlife):

Jack Caviness:

What about those of us who cancelled Cloud after receiving the download?

I have no information beyond what I saw posted here: https://community.logos.com/forums/p/105692/731742.aspx#731742

Thanks for the response.

It is no big deal as I have disk space to spare, but not everyone is this privileged Geeked

BTW: After cancelling Cloud, I still had four resources on Athanasius that I have not purchased—At least, I don't remember purchasing them. Could you tell me where these came from? These do interest me.

Posts 2626
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Tue, Jun 2 2015 2:25 PM

This blog post seems to indicate that they're part of the Logos Now subscription:

http://scripturestudysoftware.com/2015/05/31/whats-new-in-verbum-now/

https://verbum.com/products/36284/life-and-works-of-athanasius-the-great

Andrew Batishko | Faithlife software developer

Posts 10819
Forum MVP
Jack Caviness | Forum Activity | Replied: Tue, Jun 2 2015 3:04 PM

Andrew Batishko (Faithlife):
This blog post seems to indicate that they're part of the Logos Now subscription:

But I am not on Verbum. Guess we heretics also get this package? Big Smile

Posts 2626
LogosEmployee
Andrew Batishko | Forum Activity | Replied: Tue, Jun 2 2015 3:35 PM

Jack Caviness:

Andrew Batishko (Faithlife):
This blog post seems to indicate that they're part of the Logos Now subscription:

But I am not on Verbum. Guess we heretics also get this package? Big Smile

You do actually have both Verbum Now and Logos Now.

Andrew Batishko | Faithlife software developer

Posts 1
CuTOP | Forum Activity | Replied: Wed, Jun 3 2015 4:18 AM

I canclled my clous trial about 12 hours ago and I just recently did the "update resources" command and my download quote went from just under 4GB to almost 7GB.  Somethings seems to not have worked.  I am unable to download that kind of dataload.  I am only on 10GB a month.

Is there another solution to removing the need to download all the extra resources.  I was definitely under the wrong impression when I got invited to the group on day one that I was joining an online tool likely through apps.logos.com.

Thanks for any help.

Cheers

Ben

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Wed, Jun 3 2015 9:16 AM

Andrew Batishko (Faithlife):

We have a fix for this internally, and an update will be shipping soon. You will be able to cancel the download, and then use the "update resources" command to clear all the pending downloads.

This has shipped with 6.4 Beta 3.

Dylan Rondeau, Software Tester

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