Not sure this is new due to update today or not

Page 1 of 1 (13 items)
This post has 12 Replies | 1 Follower

Posts 501
SteveHD | Forum Activity | Posted: Mon, Jun 29 2015 6:22 PM

I thought I would click on the quickview. I think I had watched a bit of the videos in the past but not certain. Anyway, when I click now, and it happened on the intro and first part, I get 2 image scrunched up in the top and I can hear Morris speaking. I see the videos changing where they sit. Do I need a plugin or something?

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Mon, Jun 29 2015 6:30 PM

I am running the most recent version of L6 and cannot reproduce the problem. This is just a guess, but your screen shot looks to me like you have some sort of graphics problem. What happens if you shut everything down and restart the computer?

Posts 501
SteveHD | Forum Activity | Replied: Mon, Jun 29 2015 6:40 PM

Tried that but it did not help. When I first brought it up I got the same results.

Then it got weird. I clicked on maximize and I still had the problem. I clicked the maximize to return to small window and the screen cleared up fine. Maximize and it stayed fine. Minimized again and fine.

The I thought I would pause to see if I could figure out what was going on. Went I tried to start it up again the issue came back. Hit Max and it cleared up. Hit pause and it returned. Generally it seems like it clears up and plays if I leave the button alone so I think I can view them.

 

Weird. Windows 8.1 by the way.

Posts 501
SteveHD | Forum Activity | Replied: Mon, Jun 29 2015 7:03 PM

Don't have to maximize just resizing the whole app or window causes it to flip between being stuck up in the upper portion and laying fine. Resize it a little or a lot and it goes back and forth.

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Tue, Jun 30 2015 4:35 AM

That is strange.

Posts 501
SteveHD | Forum Activity | Replied: Tue, Jun 30 2015 6:26 AM

and it did not cure itself overnight as I had hoped it might.

Posts 501
SteveHD | Forum Activity | Replied: Wed, Jul 1 2015 8:18 PM

In addition to this issue which still exists I have to avoid the home page following SR1. Very discouraged. As before if I resize the screen the issue clear up till I resize again.

Posts 501
SteveHD | Forum Activity | Replied: Wed, Jul 1 2015 8:25 PM

2287.LogosError.zip

Logs attached since I think they may show something about the imaging issue as well as the 6.4 SR1 issue in the other thread https://community.logos.com/forums/t/107018.aspx

Posts 26030
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jul 2 2015 4:17 AM

SHotchkiss:

2287.LogosError.zip

Logs attached since I think they may show something about the imaging issue as well as the 6.4 SR1 issue in the other thread https://community.logos.com/forums/t/107018.aspx

As with the other thread, this is an issue Tech Support can best handle.

Dave
===

Windows 10 & Android 8

Posts 501
SteveHD | Forum Activity | Replied: Thu, Jul 2 2015 6:00 AM

Have been since the 29th.

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Thu, Jul 2 2015 6:16 AM

SHotchkiss:

Have been since the 29th.

Have you contacted Tech Support?

Posts 501
SteveHD | Forum Activity | Replied: Thu, Jul 2 2015 6:24 AM

Fredc:

Have you contacted Tech Support?

I hope so. Step #3 under "Report a Problem in Logos for Windows" says to post it here.

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Thu, Jul 2 2015 7:57 AM

For an issue like this you should contact them directly. The forums are primarily user driven, thus the help/support provided is limited. You should contact Tech Support through the FL toll free number.

Page 1 of 1 (13 items) | RSS