Bug: Audio Problem in Resource "That's Easy For You To Say..."

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This post has 11 Replies | 1 Follower

Posts 121
Gary Mendenhall | Forum Activity | Posted: Wed, Jul 1 2015 11:50 AM

I often refer to this resource while reading and recently, (after installation of 6.4; not blaming, just saying), I have come across this disturbing anomaly that when I click the speaker icon to listen to the pronunciation of a word the resource audibly states the word as it should but if I click on the same word's speaker icon a second time the resource repeats the word twice, if I click on the icon again it will repeat the word three times, and on and on to no limit that I can see.  This is frustrating; if I am in a study and I come across a word that I haven't heard pronounced for some time and yet it is a word that I have clicked on numerous times in past studies, then one single click on the icon could start off an endless repetition of the word depending on how many times the icon for that word has been clicked on in the past.  Closing Logos and shutting down the computer is no remedy.  The resource persistently remembers how many times the word's speaker icon has been clicked on in the past and a new click will only add to the list of audible repeats.

In the past this was never a problem; one click, one utterance of the word.  It's just an annoyance and definitely not the way it used to be. 

I experience this problem with this resource now on my desk top, lap top, and Surface Pro 3 tablet.  I am running Logos 6.4 PC version on all devices.

Any acknowledgement or feedback greatly appreciated.

In Christ,

Gary

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Wed, Jul 1 2015 12:42 PM

I can reproduce this bug. Logs attached

8306.Logos.log

Posts 121
Gary Mendenhall | Forum Activity | Replied: Wed, Jul 1 2015 12:51 PM

Thanks for the acknowledgement Fredc.

Posts 1471
Angela Murashov | Forum Activity | Replied: Wed, Jul 1 2015 3:06 PM

This should be fixed in 6.4 SR-1. Smile

Posts 121
Gary Mendenhall | Forum Activity | Replied: Wed, Jul 1 2015 3:24 PM

Indeed, it does appear to be fixed and I thank you for that, however (chronic mal-contentAngel), those words that I had previously clicked on multiple times continue to repeat according to the number of times they had been previously clicked but no new repeats are added. 

Posts 262
LogosEmployee
Steve Workman | Forum Activity | Replied: Wed, Jul 1 2015 4:43 PM

Sorry about this, the fix will prevent it from getting worse.  In order to resolve the issue we would need to clear the WebCache folder.  To do this, please follow the below steps:

  • Close Logos
  • Right Click on your Desktop Logos Icon
  • Select Open File Location
  • Double Click on Data
  • Open the randomly named folder
  • Delete the WebCache folder

The only downside is that this will remove any downloaded media from the computer.  If you have intentionally downloaded videos or audio files previously, they would need to be downloaded again.

Posts 121
Gary Mendenhall | Forum Activity | Replied: Wed, Jul 1 2015 4:51 PM

Thanks for the reply Steve.  I will have to consider if it's worth the trouble of re-downloading all of the media.  I have tons.

Thanks again and great that FaithLife resolved this issue so quickly.  Quite impressive.

Blessings,

Gary

Posts 262
LogosEmployee
Steve Workman | Forum Activity | Replied: Wed, Jul 1 2015 5:12 PM

Another thought, I would imagine these files are rather small.  You could sort by file size and then delete the smallest ones.  just don't delete the CacheData.db or the CacheData.db-Journal files.  This would minimize what you would need to download again.

Posts 121
Gary Mendenhall | Forum Activity | Replied: Wed, Jul 1 2015 5:21 PM

Thanks for that helpful bit of info.  I may just go ahead and do that.  If I mess it up I can always go ahead and re-download.

Posts 121
Gary Mendenhall | Forum Activity | Replied: Wed, Jul 1 2015 5:32 PM

Hi Steve,

Just wanted to run this by you before starting this project.  If I were to hide the resource in question, then close Logos and even maybe reboot my computer, then launch Logos and unhide the resource (which I believe requires the resource to be re-downloaded again from the Logos servers), is it possible that this process would resolve the issue?  Just grabbing at straws before searching for files to delete.

I'll await your response before trying; this is not a major problem.

Thanks,

Gary

Posts 262
LogosEmployee
Steve Workman | Forum Activity | Replied: Thu, Jul 2 2015 4:20 PM

That might work.

Posts 121
Gary Mendenhall | Forum Activity | Replied: Thu, Jul 2 2015 8:28 PM

Hi Steve,

My hide then unhide idea did not work but your second suggestion above of deleting the smaller files did work and all is well now.

Thanks for your support on this.

Have a happy holiday weekend and blessings,

Gary

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