lPad Library removed after sign in today

https://community.logos.com/discussion/comment/749090#Comment_749090

Interesting. Thanks for sharing. After reading this, I opened my Bible! App and was greeted with a sign in. That isn't supposed to happen, as far as I know. I think it may be related to anti-forum spamming measures.

Bruce Dunning

I too had to sign in today which I thought was strange but all of my downloaded books were still there.

John Kight

https://community.logos.com/discussion/comment/749099#Comment_749099

I had a similar experience on my iPad. I also have had to log back in on the Logos website and forums. It must have been a system refresh or something on Logos' end.

Levi Durfey

https://community.logos.com/discussion/comment/749100#Comment_749100

I had a similar experience on my iPad. I also have had to log back in on the Logos website and forums.

Same here...I hope it was something to do with beefing up the anti-spam measures as Alabama suggests.

https://community.logos.com/discussion/comment/749103#Comment_749103

Did anyone (temporarily) lose resources? Or did you just have to sign back in?

Veli Voipio

My initial guess is that it is related to the recent spamming in the Forum.

This may also explain the reduced activity in the forum as most of us don't recall the password [:$]

Juanita

https://community.logos.com/discussion/comment/749114#Comment_749114

[:D]

I am trying not to feel so left out. I didn't have to sign in.

I was required to Sign In to my Faithlife account to use Logos 6 in my iPad this morning after which virtually my entire library disappeared.

I rebooted the iPad and everything is back! How odd. Hope this is helpful should someone else experience this.

There was a login bug and part of the fix required all tokens to be invalidated, which required a new login. Sorry about the issue.

https://community.logos.com/discussion/comment/749114#Comment_749114

My initial guess is that it is related to the recent spamming in the Forum.

This was completely unrelated to forum spamming.

https://community.logos.com/discussion/comment/749181#Comment_749181

Thanks for the clarification Kevin. [:)]

https://community.logos.com/discussion/comment/749103#Comment_749103

Yes! I lost over 3,000 downloaded books. There is now a large time factor and internet cost to restore them.

https://community.logos.com/discussion/comment/749251#Comment_749251

Yes! I lost over 3,000 downloaded books. There is now a large time factor and internet cost to restore them.

Did you try restarting your device? Are you sure you used the same credentials (username & password)? You don't have two accounts, do you?

Martin Folley

https://community.logos.com/discussion/comment/749180#Comment_749180

This happened to me ... but there was no notification ... the iOS app continued to function ... but it did not sync favourites (and possibly other stuff) ... many hours spent trying different things ... not thinking that I would have to restart the iOS app ...

Is it possible to remove messages such as 'Stay Connected on Twitter' and 'Like on Facebook' (Facebook in 2015 ... who knew?!!!) and instead allow it to push the rare bit of information such as 'please exit and reload the app' ?, or even new features added in this release?

Thanks.

André Kamphuis

https://community.logos.com/discussion/comment/749251#Comment_749251

Yes! I lost over 3,000 downloaded books. There is now a large time factor and internet cost to restore them.

Same here, lost al my downloaded books, after I was prompted to sign in again (I used the same credentials for sure).

https://community.logos.com/discussion/comment/749302#Comment_749302

Did you try restarting your device? Are you sure you used the same credentials (username & password)? You don't have two accounts, do you?

Yes I did! That's when I lost the downloaded books.

Matthias Chiang

https://community.logos.com/discussion/comment/749251#Comment_749251

I have lost all my downloads as well. This is not the first time I have experienced it. this is a nightmare for me as I have to download everything again!

Logos, please do something about this else, Logos faithfuls will lose faith in the product.

https://community.logos.com/discussion/comment/749354#Comment_749354

this is a nightmare for me as I have to download everything again!

Why do you have all of your books downloaded?

https://community.logos.com/discussion/comment/749438#Comment_749438

That is surely a matter of personal choice and has nothing to do with the issue of your bug eliminating books downloaded on our devices and leaving us with very unwelcome consequences

https://community.logos.com/discussion/comment/749463#Comment_749463

That is surely a matter of personal choice and has nothing to do with the issue of your bug eliminating books downloaded on our devices and leaving us with very unwelcome consequences

ManilaDave,

The only reason I ask why people download all of their resources is to help avoid any potentially unwelcome consequences. Of course it is a matter of personal choice, but if you choose to download thousands of resources and an authentication issue occurs, it might happen again sometime in the future. We would really prefer it didn't happen... If you only download the books you really need offline it would save a lot of space on your device as well as a lot of time and frustration having to re-download books.

You can do whatever you prefer, I'm just trying to help.

https://community.logos.com/discussion/comment/749466#Comment_749466

I can see no point in continuing to invest in a programme that may develop a bug that wipes out resources on my device 6,000 miles away. To have to leave resources one has purchased in the "air" and dependent on the availability of the Internet rather than have them to hand on my device is particularly unattractive. I don't think this was what I bought into with Logos 4. It wasn't what I had with Libronix. Logos has become something different. It seems like we can't protect what we bought any more

Graham Criddle

https://community.logos.com/discussion/comment/749491#Comment_749491

I don't think this was what I bought into with Logos 4. It wasn't what I had with Libronix. Logos has become something different.

But Logos 6 still works the same way in this regard.

https://community.logos.com/discussion/comment/749491#Comment_749491

I can see no point in continuing to invest in a programme that may develop a bug that wipes out resources on my device 6,000 miles away.

There's already a case for this issue. If the mobile app can't authenticate properly it determines that resource licenses are invalid, which is what you experienced on your iPad.

To have to leave resources one has purchased in the "air" and dependent on the availability of the Internet rather than have them to hand on my device is particularly unattractive.

As I previously mentioned, it is up to you whether you download all of your resources to your mobile device or not. It sounds like you have a very valid reason for doing so whereas many do not have a valid reason (other than they want to because it's possible). There are many previous posts on the topic of downloading all resources and the disadvantages of doing so.

I don't think this was what I bought into with Logos 4. It wasn't what I had with Libronix.

The mobile apps are not Logos 4 or any way equivalent to our Desktop apps. Back in the Logos 4 days the mobile apps barely existed (they were in version 1.x). Libronix had zero support for mobile devices so I'm not sure why you mentioned it.

Logos has become something different. It seems like we can't protect what we bought any more

What you experienced is an authentication/licensing issue in the mobile app. Your books didn't get wiped out on Desktop or become inaccessible in any other way. There's already a case for this issue and we'll get it solved.

https://community.logos.com/discussion/comment/749499#Comment_749499

Dear Kevin: If we download all our resources, it's largely to protect ourselves from internet/cloud issues.
Many, if not most of us- cannot be dependent on an internet connection to do our work, access our software and resources at all times, we have to be flexible.

Example: My tablet isn't primarily an internet device. It is a tablet computer, one that just happens to use the internet and related "clouds" to download data/resources etc.

This week I have been at a convention center and hotel which in both, internet access was "iffy" at best. When connected, speeds we often at dial-up levels. Deep within the building, tethering wouldn't work because phone signal became very poor.
None of that changes the need to use the resources I/we pay for.

We are the customers - what "we need" is important.
Granted- We don't pay a fee to have our resources on our tablets. I think many of us are just shocked to see what we thought of as our "safety net" wasn't that at all.
I personally had no idea not being able to log in could erase things from my tablet.
Actually interested in how data gets erased? ( If we cant log into to your servers, how does your server remove our resources or- does server access just exchange license info and without it, the resources become bricked? )

Thanks for your help.

Just trying to help.

https://community.logos.com/discussion/comment/749712#Comment_749712

As I mentioned twice before, there is already a case for this issue, which means we are aware of the problem and a bug has been reported. We intend to fix this issue.

https://community.logos.com/discussion/comment/749714#Comment_749714

Understood Kevin- thanks!

One question, if not related- Thats cool.
Is the new sign in the cause or the effect?

https://community.logos.com/discussion/comment/749716#Comment_749716

Im still curious though: Are our downloaded resources still on our Mobiles devices and we are just locked out or, were they removed/erased/deleted?

https://community.logos.com/discussion/comment/749716#Comment_749716

Is the new sign in the cause or the effect?

The sign-in changes are unrelated to the issue of resources being deleted from the device. Before we added the single sign-in change (and before we changed the company name from Logos to Faithlife, which is unrelated at all to any software bugs!), this issue could occur if you attempting (for example) to change your password and then couldn't remember what you changed it to.

The root of the issue is the app checks whether or not a customer is licensed for the resources on the system. If for some reason things don't match up and/or another issue completely unrelated to the mobile apps (like the authentication sign-in bug that happened Monday night) occurs, the app thinks you don't own the resources or have a license to use them, and so it deletes them. It's really as simple as that... and yes, we intend to fix it.!

https://community.logos.com/discussion/comment/749720#Comment_749720

Glad to hear you intend to fix this- I would suggest you worry about license issues on the front end, and stop erasing our data on this end.
Unless we are being told we actually don't own anything at all and are just "renting books" , its pretty violating to delate our books without asking permission.

I also have Accordance- whatever is downloaded, is downloaded. Its no longer dependent on the web, doesn't get erased if there is a problem at Accordance etc.
I can use tablet/phone off line- no issues etc.

Its starting to feel more and more like faith life wants to tell us what we can have and when, how to use it- even to your point of saying you don't know why we download the resources and wish we wouldn't . I find that very, very disturbing from Logos/Faithlife staff "if" we actually own anything at all. "If " we don't own anything, but are just "licensing " ( this means rent folks) then we really don't have any "rights" and i can understand your frustration- just don't let us download resources at all- just access the cloud.

If the latter isn't the case- how we use our resources , what we download and do not , is our affair and, we have reason to be concerned about data being removed from our computing devices without permission, notification, options.

https://community.logos.com/discussion/comment/750056#Comment_750056

I totally agree with Fr. Charles. I would also like Faith Life to consider that not everyone in every place has access to unlimited broadband. Some of us are limited by our monthly contracts to the amounts of downloads we are allowed. Anything over that limit must be paid for at very significant rates. If Faith Life sees fit to delete from our machines resources we have downloaded after paying for them, then Faith Life should carry the cost of restoring them.

https://community.logos.com/discussion/comment/750056#Comment_750056

Charles,

We get it. What you experienced is a bug and we're aware of it, there's a case for it, and we intend to fix it. This bug was not by design, was not intended, was not planned.

We don't like what happened, we didn't want it to happen and we don't want it to happen in the future. We don't like bugs and don't intend them to happen. We don't purposely add bugs just make life miserable for our customers. We don't plan unplanned outages. We don't want to tell you (and have not ever told you) when, how, what, where, etc. you can use your resources (yes, they are your resources). We don't want to leave customers feeling violated. We're not intentionally removing or denying your rights for anything at all.

What else would you like me to say?

https://community.logos.com/discussion/comment/750057#Comment_750057

I would also like Faith Life to consider that not everyone in every place has access to unlimited broadband.

We know this already and have long considered it.

Some of us are limited by our monthly contracts to the amounts of downloads we are allowed. Anything over that limit must be paid for at very significant rates.

Network venders or contracts chosen by customers are not Faithlife's responsibility.

If Faith Life sees fit to delete from our machines resources we have downloaded after paying for them, then Faith Life should carry the cost of restoring them.

As I keep reiterating over and over, it's a bug. Please see my response to Charles above.

https://community.logos.com/discussion/comment/750355#Comment_750355

Kevin, from your explanation earlier it doesn't sound like the deletion of resources is a bug but a programmed response when the app thinks we don't own the resources???? Is not the bug "the app thinking we don't own the resources"? If that is the case then Faith Life is legally responsible for costs inflicted by the programme on its customers as the deletion is not the bug per se but the response of the app.

You are making a great case for walking away from Logos.

https://community.logos.com/discussion/comment/750391#Comment_750391

Dear Kevin: Would you mind asking Faithlife to try and engineer something that both meets the needs of publisher contracts and customer protections?

Its pretty apparent the current method is lacking for our end of the situation. I understand Faithlife has to deal with protections for publishers, materials etc.

At the same time, we too have needs and, though much of society no longer realizes this: We pay for everything- the consumer funds everything- literally.

Thus, we too need protections for our resources of time and labor, not to mention financial investments.

We just need some protections in place so that bugs etc don't actually erase our data.
I wouldn't be nearly as frustrated if we were locked out of online resources/updates etc until bugs were resolved- I think everyone would understand that- It's just the loss of data that requires investments on our end that's at issue- at least for me.

Lastly, I'm concerned about being "back-doored" through Logos servers- if you can actually delete my library without my knowledge through a bug, I can only imagine what a hacker could get at through your system.

Just mentioning a concern.

Thanks and, Grace and Peace to you and yours.

https://community.logos.com/discussion/comment/750701#Comment_750701

Dear Kevin: Would you mind asking Faithlife to try and engineer something that both meets the needs of publisher contracts and customer protections?

Charles,

Please create a new post in the suggestions forum at https://community.logos.com/forums/28.aspx .

https://community.logos.com/discussion/comment/750714#Comment_750714

It was just some thought I was hoping you could bring up in meetings instead of us