CRASH: When setting idle within 5 minutes of launch. Windows 6.5 Beta 4 (6.5.0.0017)

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Posts 773
Tim Hensler | Forum Activity | Posted: Tue, Jul 28 2015 8:06 AM

I updated to 6.5 Beta 4 (6.5.0.0017) which was followed by a few data update downloads.  Now, when I launch Logos and let it sit, it will crash within 5 minutes.  This happens repeatedly when launching with a layout and without a layout (by holding the control key during launch).  Indexing was completed.  Logs attached. Computer specs below.  Even rebooted computer and retested - same results.  OS current with all updates.

Procedure:

  1. Launch Logos 6 (with or without layout as described above).
  2. Do nothing, just let it sit.
  3. Crashes in 3-5 minutes.

Logs for launch with layout:

8611.Logos_w-layout.log

8231.LogosCrash_w-layout.txt

6327.LogosError_w-layout.log

Logs for launch without layout:

7367.Logos_wo-layout.log

0066.LogosCrash_wo-layout.txt

6740.LogosError_wo-layout.log

Posts 1258
LogosEmployee
Dylan Rondeau | Forum Activity | Replied: Tue, Jul 28 2015 8:13 AM

This is the same crash Mark was experiencing for which we pulled Beta 4 from the download servers: Here

We have a fix internally and we hope to ship a Beta 5 to fix this sometime today. This was caused by some new code for indexing user documents when a note has bad rich text data.

Dylan Rondeau, Software Tester

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Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Jul 28 2015 8:14 AM

There is an issue with beta 4 which causes the issues you are describing and so it has been withheld pending a fix - details at https://community.logos.com/forums/t/113506.aspx 

According to a response in that thread this happens when user documents are indexed so if you can avoid editing / changing any this might stop Logos crashing.

Posts 773
Tim Hensler | Forum Activity | Replied: Tue, Jul 28 2015 8:31 AM

Thank you, Dylan and Graham.  Sorry - I missed the previous report by Mark.  

Posts 262
LogosEmployee
Steve Workman | Forum Activity | Replied: Tue, Jul 28 2015 9:38 AM

This should be fixed in 6.5 Beta 5. 

Posts 773
Tim Hensler | Forum Activity | Replied: Tue, Jul 28 2015 7:34 PM

Works well now.  Thank you.

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