Logos 6 Problems

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Posts 3347
Sascha John | Forum Activity | Posted: Fri, Aug 7 2015 11:54 PM

Hi

after I ordert two free Bokks, Logos 6 Chrashed. The blue 1 staye a while Libaray says updating. But after a few minutest it says Logos dit not work anymore. Anyone here to help me what to do?

Sascha

Posts 3347
Sascha John | Forum Activity | Replied: Sat, Aug 8 2015 12:07 AM

Program Version: 6.4 SR-3 (6.4.0.0065) Windows Version: 6.1.7601.65536 Time: 2015-08-08 08:49:06 +02:00 (2015-08-08T06:49:06Z) Installed memory: 3,549 MB Install path: C:\Users\Familie John\AppData\Local\Logos\6.4.0.0065\Logos.exe Free install space: 381,007 MB Data path: C:\Users\Familie John\AppData\Local\Logos\Data\vrmynybw.3cv Free disk space: 381,007 MB Temp path: C:\Users\Familie John\AppData\Local\Temp\ Free temp space: 381,007 MB

Error ID: 2665 Error detail: COMException: Retrieving the COM class factory for component with CLSID {4991D34B-80A1-4291-83B6-3328366B9097} failed due to the following error: 80080005 Starten des Servers fehlgeschlagen (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)).

System.Runtime.InteropServices.COMException (0x80080005): Retrieving the COM class factory for component with CLSID {4991D34B-80A1-4291-83B6-3328366B9097} failed due to the following error: 80080005 Starten des Servers fehlgeschlagen (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)).    at Libronix.DigitalLibrary.WindowsDownloadManager.CreateBackgroundCopyManager()    at Libronix.DigitalLibrary.WindowsDownloadManager.InvokeWithBitsJob[TReturn](DownloadJob downloadJob, TReturn retCompleted, TReturn retFailed, Func`2 fnCallback)    at Libronix.DigitalLibrary.WindowsDownloadManager.InvokeWithBitsJob(DownloadJob downloadJob, Action`1 fnCallback)    at Libronix.DigitalLibrary.WindowsDownloadManager.RemoveJob(DownloadJob job)    at Libronix.DigitalLibrary.UpdateManager.CreateDownloadJob(DownloadManager downloadManager, DownloadableUpdate update)    at LDLS4.Update.DownloadUpdateStage.StartNewDownload(DownloadableUpdateJob updateJob)    at LDLS4.Update.DownloadUpdateStage.DoWorkCore(IWorkState workState)    at LDLS4.Update.UpdateStageBase.<DoWork>d__3.MoveNext()    at Libronix.Utility.Threading.AsyncWorkerTask`1.EnumMoveNext()

Dit that mean, The Problem is at the Logos Server and not with me?

Sascha 

Posts 3347
Sascha John | Forum Activity | Replied: Sat, Aug 8 2015 12:40 AM

Here is the Message
Could someneone please help me what I could do now?

Sascha

7776.LogosError.log

Posts 13413
Mark Barnes | Forum Activity | Replied: Sat, Aug 8 2015 12:45 AM

I'm not 100% sure what the error means, but I think it likely that it's a problem with BITS. That's a Windows component that handles background downloading. It's used by Logos, but also by Windows Update, etc.

Go to this page, and follow the instructions on BITS troubleshooting.

If that doesn't fix it, go to a command prompt and enter sfc /scannow.

Posts 3347
Sascha John | Forum Activity | Replied: Sat, Aug 8 2015 1:17 AM

That's what it says?

Posts 13413
Mark Barnes | Forum Activity | Replied: Sat, Aug 8 2015 2:11 AM

"Unable to connect to BITS" confirms that you've got a Windows problem, not a Logos problem.

The command sfc /scannow is your first step to try and fix that problem.

Posts 3347
Sascha John | Forum Activity | Replied: Sat, Aug 8 2015 2:18 AM

OK thanks

Sascha

Posts 3347
Sascha John | Forum Activity | Replied: Sat, Aug 8 2015 7:52 AM

Mark

I reinstall my whole Win 7 and after that Logos again. If there is a Windows Problem this should solve it (I hope) If not, I Need to talk to the Support.

THanks for help so far

Sascha

Posts 3347
Sascha John | Forum Activity | Replied: Sun, Aug 9 2015 8:54 PM

Hi Mark

after Setup my whole System new everything works fine again.... so it was a Windows Problem. Tanks for your help

Sascha

Posts 13413
Mark Barnes | Forum Activity | Replied: Mon, Aug 10 2015 12:11 AM

I'm glad it's working for you now. 

Posts 11380
Forum MVP
NB.Mick | Forum Activity | Replied: Mon, Aug 10 2015 3:48 AM

OT: @Mark Barnes: completely different topic, but you may want to have a look into https://community.logos.com/forums/t/113858.aspx - it seems the entry for LEB in your wiki page regarding the bible verse maps is incorrect, and the page uses the example with psalm titles as instructive intro, but how to build proper milestones for them seems unclear. I see no one but you able to clarify this.

Running Logos 9 latest (beta) version on Win 10

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