install failed

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Posts 85
Hugh DeLong | Forum Activity | Posted: Wed, Aug 12 2015 9:15 AM

My Logos 6 version is 'stuck' at 6.3.0.0056. Every time it attempts an update is reports "install failed". 

Suggestions?

Posts 85
Hugh DeLong | Forum Activity | Replied: Wed, Aug 12 2015 9:48 AM

Downloaded the 6.5 install.exe file and tried that. It too failed...  gave this error message:

Error writing to file: C:\Users\Hugh DeLong\AppData\Local\Logos4\System\nl\Libronix.DigitalLibrary.resources.dll. Verify that you have access to that directly.

I checked for that file, only 3 files in this directory - and this one is not there.

Libronix.DigitalLibrary.Guides.resources.dll

Libronix.DigitalLibrary.ViewModels.resources.dll

LogosIndexer.resources.dll

All three files dates 8/6/2015

Posts 26806
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Aug 12 2015 2:08 PM

Folder ownership is likely the problem - see https://community.logos.com/forums/p/113828/753963.aspx#753963 (apply it to your Logos4 folder).

Dave
===

Windows 10 & Android 8

Posts 85
Hugh DeLong | Forum Activity | Replied: Wed, Aug 12 2015 3:21 PM

Thanks. I attempted to do this, but when I looked at the Logos4 folder - it had no subfolder named 'System'...  I ran the install.exe program, when it failed, I checked the folder (before closing the install.exe warning) and it appeared. I attempted to change, believe I did, but it didn't fix it. 

So, I did the temporary run as Admin and it upgraded.  Then, I again checked the Logos4 folder and there again is no "system" folder in it. ???  

Posts 26806
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Aug 13 2015 3:15 AM

Hugh DeLong:
Then, I again checked the Logos4 folder and there again is no "system" folder in it. ???  

The \Logos4\System folder is created during the update and then renamed to something like 6.5.0.0027 if successful, else it is deleted.

So you apply the Ownership change to the parent \Logos4 folder, which then propagates the change to all sub-folders. Do that now to avoid having to "Run as administrator" with every update.

Dave
===

Windows 10 & Android 8

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