Library updating with every start up of Logos

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Pastor Michael Huffman | Forum Activity | Posted: Wed, Aug 12 2015 8:21 PM

Here are the logs for my start up to help see why Logos updating my library every time I start the program. Thanks for you help.

2402.LogosError.log

8284.Logos.log

0777.LogosError-2.log

I don't know if this is telling you anything, but this is the logs that I received when I followed the online instructions.

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 27688
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Aug 12 2015 8:34 PM

It looks like you were successful in grabbing the logs. Smile

I have <some> ability to read logs, but this issue is beyond me. I do notice that you are running win10, right? I think I read about some users who, during the upgrade to 10, ended up with a new directory path to resource files. At least I think I did. Tongue Tied. Perhaps that is happening to you? Have you checked your library to get a count? Does it look right? What about storage on your drive? Is it what you expect?

OSX & iOS | Logs |  Install

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Wed, Aug 12 2015 8:47 PM

alabama24:

It looks like you were successful in grabbing the logs. Smile

I have <some> ability to read logs, but this issue is beyond me. I do notice that you are running win10, right? I think I read about some users who, during the upgrade to 10, ended up with a new directory path to resource files. At least I think I did. Tongue Tied. Perhaps that is happening to you? Have you checked your library to get a count? Does it look right? What about storage on your drive? Is it what you expect?

I am running windows 10; however, I was having this problem before upgrading to it.

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 2086
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Thu, Aug 13 2015 10:56 AM

Can you post the following file: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\Discovered.db

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Thu, Aug 13 2015 11:32 AM

Andrew Batishko (Faithlife):

Can you post the following file: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\Discovered.db

Sorry, I cannot. I do not have a AppData in my 'Michael' folder.

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Thu, Aug 13 2015 11:36 AM

I did find it when I searched with Cortana, nut I am not sure what you want me to do with it. Because when I manually search for it, I still cannot find it.

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 2086
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Thu, Aug 13 2015 11:38 AM

Pastor Michael Huffman:

Andrew Batishko (Faithlife):

Can you post the following file: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\Discovered.db

Sorry, I cannot. I do not have a AppData in my 'Michael' folder.

By default, Windows hides this folder. You can make it visible by turning on the option displayed below:

Alternatively, you can just paste the folder into the box at the top of the explorer window: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Thu, Aug 13 2015 11:38 AM

Andrew Batishko (Faithlife):

Can you post the following file: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\Discovered.db

I cannot find it anywhere.

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 2086
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Thu, Aug 13 2015 12:19 PM

Pastor Michael Huffman:

Andrew Batishko (Faithlife):

Can you post the following file: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\Discovered.db

I cannot find it anywhere.

It looks like we posted about the same time. Did you try my suggestion for showing hidden files?

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Thu, Aug 13 2015 12:27 PM

Andrew Batishko (Faithlife):

Pastor Michael Huffman:

Andrew Batishko (Faithlife):

Can you post the following file: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\Discovered.db

I cannot find it anywhere.

It looks like we posted about the same time. Did you try my suggestion for showing hidden files?

I was able to manually search for the search string and it showed four files. But Windows 10 is not being very cooperative in letting me post the screen shot. What exactly would we be looking for?

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 2086
LogosEmployee

I'm going to ask someone in customer service to contact you, or you can contact them.

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Thu, Aug 13 2015 6:09 PM

Andrew Batishko (Faithlife):

I'm going to ask someone in customer service to contact you, or you can contact them.

Already spoke to them; not extremely helpful solving the problem. 

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 2086
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Thu, Aug 13 2015 10:03 PM

I'll talk to them again tomorrow and find out what they accomplished.

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Fri, Aug 14 2015 7:44 AM

Andrew Batishko (Faithlife):

I'll talk to them again tomorrow and find out what they accomplished.

They left it with "keep trying and see if it continues". Not very impressed with that. Been increasing frustrated with the operation of Logos. Love the software and features, but if it does not opertrate properly features do no good. I even posted logs and no can seem to figure it out. 

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 9090
Forum MVP
Mark Smith | Forum Activity | Replied: Fri, Aug 14 2015 8:24 AM

Pastor Michael Huffman:
I even posted logs and no can seem to figure it out. 

I do think you got one suggestion - to delete a file. I am not clear if you actually deleted that file. Did you?

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 2086
LogosEmployee

Pastor Michael Huffman:

Andrew Batishko (Faithlife):

I'll talk to them again tomorrow and find out what they accomplished.

They left it with "keep trying and see if it continues". Not very impressed with that. Been increasing frustrated with the operation of Logos. Love the software and features, but if it does not opertrate properly features do no good. I even posted logs and no can seem to figure it out. 

I am so sorry for the mixup on this. I've asked them again to contact you in order to help retrieve the files I need, and to attempt a possible fix. I think you ended up talking to them before I did, and then there was confusion about what needed to happen.

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Fri, Aug 14 2015 12:44 PM

Mark Smith:

Pastor Michael Huffman:
I even posted logs and no can seem to figure it out. 

I do think you got one suggestion - to delete a file. I am not clear if you actually deleted that file. Did you?

i don't recall reading a suggestion to delete a file. Maybe I missed it, I got a suggestion to post a file. 

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 634
Pastor Michael Huffman | Forum Activity | Replied: Sat, Aug 22 2015 5:36 PM

Andrew Batishko (Faithlife):

Pastor Michael Huffman:

Andrew Batishko (Faithlife):

I'll talk to them again tomorrow and find out what they accomplished.

They left it with "keep trying and see if it continues". Not very impressed with that. Been increasing frustrated with the operation of Logos. Love the software and features, but if it does not opertrate properly features do no good. I even posted logs and no can seem to figure it out. 

I am so sorry for the mixup on this. I've asked them again to contact you in order to help retrieve the files I need, and to attempt a possible fix. I think you ended up talking to them before I did, and then there was confusion about what needed to happen.

Have never been contacted by anyone from Faithlife concerning this problem. Very Frustrated! Called Logos and made sure that my licenses were all good on that end; and they are. Still having the same problem. Please, Faithlife, fix this problem!!!!!! 

Pastor Michael Huffman, Th.A Th.B Th.M

Posts 9090
Forum MVP
Mark Smith | Forum Activity | Replied: Sun, Aug 23 2015 4:35 PM

Michael, the only clue we have is that file Andrew was trying to help you find: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\Discovered.db

By taking the step that Andrew suggested (making sure hidden files are shown, did you ever find this file?

Her was the info:

By default, Windows hides this folder. You can make it visible by turning on the option displayed below:

As Andrew also suggested. you can try the following:

Alternatively, you can just paste the folder into the box at the top of the explorer window: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\BibleKnowledgebase\

The file you are looking for is Discovered.db.

If you locate this file I would suggest you rename it (Discovered.old would work) and restart Logos. I suspect it might take awhile to rebuild that database, but it might clear things up.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 2086
LogosEmployee
Andrew Batishko (Faithlife) | Forum Activity | Replied: Mon, Aug 24 2015 10:25 AM

Follow Mark's instructions to be able to view the needed folders. Then carry out the following steps.

1) Delete the following:

  • Folder: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\LicenseManager\
  • All folders except the Resources folder located in: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\
  • File: C:\Users\Michael\AppData\Local\Logos5\Data\o1b133r3.cms\ResourceManager\ResourceManager.db

2) Start the application. Open the library panel and wait until the "Updating library catalog" message goes away. Then exit the application.

3) Start the application again.

If this does not resolve the problem for you, then you will need to work with customer support to try and resolve the issue.

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