Resources MISSING From Workspace...

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Jeff Terrell | Forum Activity | Posted: Tue, Aug 18 2015 7:05 PM

I just updated to 6.6 Beta 1 (6.6.0.0006).  What I noticed from a workspace I had used several months ago is that several of the commentaries are missing.  I had previously used it back in April and had about 20 commentaries open on the bottom middle pane.  Now, I have only 5!  I opened another workspace, and it listed me to 5.  

Is this a new limit or setting?  

I hope not as I have exegetical, expositional, and devotional commentaries that I like to go back and forth with.

Thanks in advance.

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Jack Caviness | Forum Activity | Replied: Wed, Aug 19 2015 7:49 AM

Logos 6.6 Beta 1 Mac OS 10.10.5

Added some commentaries to my open layout; quit and restarted Logos—All 7 commentaries were still present. Opened a previous layout which contains 10+ commentaries. They were all still present.

Which OS are you using?

Posts 260
Jeff Terrell | Forum Activity | Replied: Wed, Aug 19 2015 8:16 AM

Mac OSX 10.10.5

They are still present after I add them.  The problem occurs with old workspaces when I access them now having not used them for several months.  It reduces my available commentaries to 5-6 (when I had 15-20). 

ACTUALLY - I just opened my workspace this morning.  It showed the 20 commentaries - only briefly! - and then removed them and only left 4!

The first screen print is the current issue.  The second one shows my workspace from Genesis (August 3) with many commentaries on the bottom middle pane.  However, when I open it now, I only have 5!

6683.First_Screen.tiff

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Jack Caviness | Forum Activity | Replied: Wed, Aug 19 2015 10:14 AM

This may require FL intervention. The layout mentioned above with 10+ commentaries had not been accessed in at least 2 months, and it worked correctly.

Posts 260
Jeff Terrell | Forum Activity | Replied: Wed, Aug 19 2015 12:10 PM

Can you help me with what "FL" intervention is? I just want to make sure I have provided the proper information that can assist.

In addition, the commentaries all showed this morning from my workspace I created yesterday (I added some to get to a 15-20 number on that bottom pane).  As I began using the workspace, the commentaries disappeared and left only 4.

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LogosEmployee
Steve Workman | Forum Activity | Replied: Wed, Aug 19 2015 1:34 PM

Jeff Terrell:
Can you help me with what "FL" intervention is?

That would be someone like me.  Jack is asking for someone internal within the company to look into this issue.  Unfortunately, I am unable to recreate this issue, I don't have any old layouts with more than 5 commentaries in it.  I am emailing you with further directions.

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LogosEmployee
Steve Workman | Forum Activity | Replied: Wed, Aug 19 2015 3:02 PM

Thank you for sending in the file.  I have filed a ticket for us to look into this further.  

Posts 260
Jeff Terrell | Forum Activity | Replied: Wed, Aug 19 2015 7:10 PM

Fantastic!  Thank you!

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JT (alabama24) | Forum Activity | Replied: Wed, Aug 19 2015 7:29 PM

Jeff Terrell:
Can you help me with what "FL" intervention is?

To be more explicit... "FL" stands for "Faithlife," the company which makes Logos.

macOS, iOS & iPadOS | Logs |  Install

Posts 1471
Angela Murashov | Forum Activity | Replied: Thu, Aug 20 2015 9:09 AM

Jeff Terrell:
ACTUALLY - I just opened my workspace this morning.  It showed the 20 commentaries - only briefly! - and then removed them and only left 4!

Great News! I think we figured out what's going on. It's only an issue on Mac...

If you make the window larger do you see the rest of the commentaries? 

Here's a screencast of what I am seeing: http://screencast.com/t/z7FafXRw6

Posts 260
Jeff Terrell | Forum Activity | Replied: Fri, Aug 21 2015 9:02 AM

Actually, yes!  They are filling in as I make that window larger.  I am hoping this is a bug that can be fixed.  The reason being (as you can see from the screen capture) I can widen the window significantly, and I only gain one or two more commentaries and just a lot more gray area where I could add more commentaries. :)

I noticed yesterday (and captured the screen that I was able to add several commentaries to the workspace.  However, when I logged in this morning, I was back to only four.  (I can include these captures if it is helpful.)

Posts 1471
Angela Murashov | Forum Activity | Replied: Fri, Aug 21 2015 9:09 AM

Jeff Terrell:
I am hoping this is a bug that can be fixed

This will be fixed soon. We have an active case for it in Development. Once it is fixed, we will reply to this thread letting you know. Smile

Posts 260
Jeff Terrell | Forum Activity | Replied: Fri, Aug 21 2015 9:35 AM

Thank you SO MUCH!

Posts 1471
Angela Murashov | Forum Activity | Replied: Tue, Aug 25 2015 10:51 AM

Angela Murashov:

Jeff Terrell:
I am hoping this is a bug that can be fixed

This will be fixed soon. We have an active case for it in Development. Once it is fixed, we will reply to this thread letting you know. Smile

This is fixed in 6.6 Beta 2. 

Posts 260
Jeff Terrell | Forum Activity | Replied: Wed, Aug 26 2015 1:43 PM

FIXED! Thank you!!!

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