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Posts 599
Pam Larson | Forum Activity | Posted: Tue, Sep 22 2015 10:15 AM

Logos 6 crashed when clicking on my shortcut for "close all".

Logs attached.

Computer specs:

ACER Desktop

Windows 10

Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz

RAM: 32.0GB

System type: 64-bit Operating System, x64-based processor

4762.Logos Log Files (22).zip

Posts 4768
RIP
Fred Chapman | Forum Activity | Replied: Tue, Sep 22 2015 12:42 PM

I think this exception was related to a reading plan you had open at the time. Is it repeatable?

Posts 599
Pam Larson | Forum Activity | Replied: Tue, Sep 22 2015 5:04 PM

Thanks Fred. It could be the new reading plan I just added to that layout. Everything seems to be working now.

Posts 26702
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Sep 22 2015 5:29 PM

The crash relates to (search) Visual Filters in a resource with an active reading plan, but I don't know the exact cause beyond noting that you have a lot of Visual Filters.

There are also a lot of errors in Notes with "Text range end position precedes start position, falling back to start position.". 

I would let Tech Support have a look at this log and your computer (even though Logos is now working).

Dave
===

Windows 10 & Android 8

Posts 599
Pam Larson | Forum Activity | Replied: Wed, Sep 23 2015 9:39 AM

Thanks, Dave. Another crash today in a different layout, but it did involve trying to create a new visual filter for the LEB (which also has a reading plan). 

I wonder if all the Notes errors have to do with highlightings that have become out of place after Logos updates resources? I have 2007 notes documents, and most of those are highlights.

6064.Logos Log Files (23).zip

Posts 26702
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Sep 23 2015 2:20 PM

Similar cause for crash, although the reason text is different. Pls contact Tech Support.

Dave
===

Windows 10 & Android 8

Posts 9097
LogosEmployee

There should be a fix for this crash in the upcoming 6.6 SR-1 release.

Posts 26702
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Sep 24 2015 2:30 PM

Bradley Grainger (Faithlife):

There should be a fix for this crash in the upcoming 6.6 SR-1 release.

And the errors for "Text range end position precedes start position, falling back to start position."??

Dave
===

Windows 10 & Android 8

Posts 9097
LogosEmployee

Dave Hooton:

And the errors for "Text range end position precedes start position, falling back to start position."??

No.

Posts 26702
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, Sep 25 2015 2:04 PM

Bradley Grainger (Faithlife):

Dave Hooton:

And the errors for "Text range end position precedes start position, falling back to start position."??

No.

I was hoping for some more information about the cause/fix of these errors.

Dave
===

Windows 10 & Android 8

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