Latest update causing L4 index crash

Whenever I start L4, the indexer crashes. I have tried all the common solutions, including Rebuild Index and deleting the existing index files. Nothing helps--indexer still stops working whenever I start Logos. The log files are attached. Thanks in advance for any help you can provide.

05218.Logos4Indexer.log

1425.Logos4.log

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You indexer log has a weird error saying that the indexer tried to perform an unauthorized function. Did you update Windows recently? If you did, try rolling it back and see if the indexer works.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91082#Comment_91082

I have always had Vista on this computer. I have installed all the updates Microsoft sends along. I would find it hard to believe that one of those updates would cause a crash on my computer, but not others.

Logos4Indexer.zip

Michael Krogstad

https://community.logos.com/discussion/comment/91085#Comment_91085

There seems to be possibly some common themes here.

http://community.logos.com/forums/t/11624.aspx

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91085#Comment_91085

I have always had Vista on this computer. I have installed all the updates Microsoft sends along. I would find it hard to believe that one of those updates would cause a crash on my computer, but not others.

The logic is reasonable as long as you know that the "others" also used Vista (and 32-bit vs 64-bit)! But you always have to think about what has happened on your computer since the program last worked. I believe there was a .NET 3.5 update recently - that might be worth investigating as L4 depends on .NET! Otherwise you are looking at a re-install as per my post in http://community.logos.com/forums/t/11624.aspx

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91085#Comment_91085

I run XP and have begun receiving the very same error notice durng the past 2 days whenever I load Logos 4. I have not installed any Windows updates in the past few days. What's going on?

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91085#Comment_91085

I run XP and have begun receiving the very same error notice durng the past 2 days whenever I load Logos 4. I have not installed any Windows updates in the past few days. I have over 50% free space on the HD. I did defrag a couple of days ago just to be sure. What's going on?

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91262#Comment_91262

I run XP and have begun receiving the very same error notice durng the past 2 days whenever I load Logos 4.

Can you provide logs to assist? See http://wiki.logos.com/Diagnostic_Logging and Uploading Logs

What is the error notice?

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91282#Comment_91282

Yes. I have created the Logos 4 log files & sent to tech@logos.com. The error message is:

"Logos Bible Software 4 Indexer has encountered a problem and needs to close. We are sorry for the inconvenience."

8865.Logos4Indexer.log 0042.Logos4.log

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91656#Comment_91656

This thread may be useful http://community.logos.com/forums/t/8136.aspx?PageIndex=1

Look for BITS and use "bitsadmin /reset" as advised. Then try L4 which was trying to download updates.

Logos4Indexer.zip

Bruce Cullom Sr.

https://community.logos.com/discussion/comment/91656#Comment_91656

>> "Logos Bible Software 4 Indexer has encountered a problem and needs to close. We are sorry for the inconvenience." <<

I experienced the exact same problem as soon as I downloaded the recent 1 + GIG Logos 4 update. But Logos tech support told me to force a re-index and that solved the problem (at least so far).

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91666#Comment_91666

fI am receiving the same error message. Recently, after getting additional help, was able to update to L4 SR-3, and that in turn updated db items. When the indexer attempted to run, it crashed, and continues to crash at the same point. It appears that an array 1.607) is out of range with a count of (at least) 608. A copy of the log file is attached.

I am running a Lenovo T61 Core 2 Duo 2.5 MHz, 4 GB RAM, Win Vista 32 bit R-2. Any further information available?

Bernard Taylor

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91923#Comment_91923

Any further information available?

Have you tried any of the suggestions made already in this thread?

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91925#Comment_91925

I didn't try to roll windows back since I am not having that sort of a problem. the indexer starts and gets some distnace through before it encounts the unhandled exception.

Is there something specific you have in mind?

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91925#Comment_91925

I am having the same problems since the new library-update a few days ago.

Which files in which folders are save to delete, to start processes again?

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91932#Comment_91932

Ton and Bernard

You need to force a re-index by entering "rebuild index" in the command bar and restarting L4.

4.0a has problems when attempting a "merge" as a result of the recent download.

Logos4Indexer.zip

Bryant Wilkerson

https://community.logos.com/discussion/comment/91945#Comment_91945

I,m not sure this is the place to post a problem, but it seems since the latest update for L4 I am having a smaller problem than others. My L4 operates just fine in all areas thus far. The only problem currently is when I acesss my favorites in the tools drop dowm menu and then open my mobile favorites, one paricualr book hangs up, the other favorites (linked also with iphone) work properly. The one book "discovering John" is stuck on the title page. I am unable to to scroll further down into the book either by using the cursor or trying to click on another page. It automatically creates a windows microsfot error the wordings is "Logos4.exe has encountered a problem and needs to close" and pleae tell microsoft about it thru sending them the eror report. I have done this several times. Everything else works perfectly, except this one book that I am unable to advance...

thanks in advance

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91945#Comment_91945

Dave,

Right, Done, Problem Solved, Thanks.

Love You All

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91945#Comment_91945

Thanks! Worked like a charm.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91968#Comment_91968

I,m not sure this is the place to post a problem,

Make a separate thread for new issues and you will receive more attention.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91660#Comment_91660

Hello, Dave. I downloaded the bitsadmin/reset, loaded Logos 4, ran the bitsadmin/reset program (it ran through the screen very fast), closed Logos 4, and reloaded Logos 4 ... but still received the indexing error message. Am I running the bitsadmin/reset incorrectly?

Logos4Indexer.zip

https://community.logos.com/discussion/comment/92514#Comment_92514

Delete C:\Documents and Settings\DPhelps.NOBTS_WEB\Local Settings\Application Data\Logos4\Data\eqey04lo.vhp\UpdateManager\Updates.db

Delete C:\Documents and Settings\DPhelps.NOBTS_WEB\Local Settings\Application Data\Logos4\Data\eqey04lo.vhp\DownloadManager\DownloadManager.db

You need to use Explorer to enable viewing of hidden files and folders.

Run L4 and ensure logging is ON. Upload logs if this does not work.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/92643#Comment_92643

Deleted the above files. Reloaded Logos 4. It began to download. After about 15 to 20 minutes, the error message RE the Logos Indexing displayed again. Here are the log files.

4456.Logos4.log

8204.Logos4Indexer.log

Logos4Indexer.zip

https://community.logos.com/discussion/comment/92664#Comment_92664

It's the same BITS error. I'm going to have to leave that to the developers who roam the Forum.

You could also contact Technical Support by email and attach the log files.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/92669#Comment_92669

Dave, thanks for trying. I sent the logs to Logos Technical but have not heard any reply. Also tried calling technical support. The estimated phone wait was 55 minutes. I did not have the time to spare an hour simply waiting on hold on the phone. Have been a Logos user since the 1980s but the past month or so has been a little frustrating trying to receive support. O well. Patience is a fruit of the Spirit. Thank you again for offering your help.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/92721#Comment_92721

Sorry to have to refer you there as they indeed are very busy, but they should be able to solve it. Please report back with the solution.

Thanks,

Logos4Indexer.zip

https://community.logos.com/discussion/comment/92785#Comment_92785

For some reason my BITS had been turned off. Here is how to turn it back on in XP:

1) Click "start"; then click "run"

2) Type "services.msc" and then click "ok"

3) In the list of services, double-click "Background Intelligent Transfer Services (BITS)" and then click "properties"

4) In the "Startup Type" list, select "Manual" and click "apply"

5) Verify that the "Service status" is "started"; if it is "stopped" click on the "start" button.

6) Reload Logos 4 and wait for the index to rebuild (it may take a while).

Thanks.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/93045#Comment_93045

For some reason my BITS had been turned off. Here is how to turn it back on in XP:

Thanks Dennis.

I've loaded that into the memory bank!

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91260#Comment_91260

I finally had a day free today to try a re-install. Now I have a complete nightmare. After uninstalling and re-installing, Logos still started with the "Indexer Has Stopped Working" error. Apparently as a result, Scan <...> and Update Resources don't work (although I am only guessing here). I uninstalled again and tried to roll back to a previous restore point, but this doesnt reload my resources--I am left with an empty library.

It looks like I need to plan on spending a few hours on the phone tomorrow with technical support.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/91260#Comment_91260

Dave

i apologize for my post in the other thread. i let my frustration get the best of me. Here is what I have done:

1. I followed the instructions for Method 3 (copied the Resource folder, uninstalled, re-installed, went off-line). When I started Logos4, I immediately got the Indexer has stopped working error. Scanning the folder where my resources are temporarily located does nothing. Update Resources reports that no updates are available.

2. Next I uninstalled again and rolled back to a restore point. Same results as #1.

3. Yesterday I uninstalled again and did a fresh install. Same results as #1. Logos4 starts, immediately reports that Indexer has stopped working. Nothing in the Resources folder.

Log files from this morning are attached.

3386.Logos4.log

6837.Logos4Indexer.log

Logos4Indexer.zip

https://community.logos.com/discussion/comment/94900#Comment_94900

i apologize for my post in the other thread. i let my frustration get the best of me.

That's understandable.

I followed the instructions for Method 3 (copied the Resource folder, uninstalled, re-installed, went off-line). When I started Logos4, I immediately got the Indexer has stopped working error.

This is not one of the regular errors, so I'm not certain what will resolve it. I would suggest a complete reinstall:-

remove Prerequisites as well as L4 in Control Panel and remove existing Logos4 folder
install using Method 3 but choose a Custom installation to C:\Users\dgorski\ ie. your user folder.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/94915#Comment_94915

I followed your instructions, but the results are the same. Indexer has stopped working error persists on start up. Nothing will scan/download into the library.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/95177#Comment_95177

The error appears to be related to the registry access:-

Error Program Unhandled exception: System.UnauthorizedAccessException: Attempted to perform an unauthorized operation.
at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)

We need to wait for a Logos tech to look at the log here OR you could send the log to Technical support.

Logos4Indexer.zip

https://community.logos.com/discussion/comment/95188#Comment_95188

Just sent log files to tech support.

Logos4Indexer.zip

George Allakhverdyan

https://community.logos.com/discussion/comment/95246#Comment_95246

Just sent log files to tech support.

Sorry we missed this one. There was a similar case in our database about it and this is what was said:

"The Indexer is trying to write to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce. This is a user-specific key; being unable to write to it is likely to cause problems for many other applications, not just Logos 4"

Can you go into Registry Editor (Start -> Run -> type in "regedit") and navigate to that folder and maybe post a screen shot of the values you see there?

Logos4Indexer.zip

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