Error when trying to set my church group

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This post has 8 Replies | 2 Followers

Posts 46
Bob Brannon | Forum Activity | Posted: Wed, Oct 21 2015 7:23 AM

When I try to select a preexisting church group so that it and my presentation group will be linked, I get the following error: "Error occurred while connecting the church group"  Can anyone help?  This happens whether I select the group designated admin or the one designated member.  I get the same error if I try to create a new church group.

Posts 294
LogosEmployee
Glenn Gervais (Faithlife) | Forum Activity | Replied: Wed, Oct 21 2015 8:12 AM

Bob-

If you can post your Proclaim.log file after you've done this, it may have an error code or something to help me investigate.

You can find the log information here: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Oct 21 2015 8:15 AM

Also if you provide the name of the church group you're trying to connect to I can impersonate your account and try it here.

Posts 46
Bob Brannon | Forum Activity | Replied: Wed, Oct 21 2015 8:48 AM

Please find attached the log file you requested.

80202.Proclaim.log

Posts 46
Bob Brannon | Forum Activity | Replied: Wed, Oct 21 2015 8:48 AM

The church name is:  Grace Bible Church of Dillon

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Oct 21 2015 8:55 AM

Thanks for the info. The issue is you're not an admin of the Proclaim presentation group (Grace Bible Church of Dillon's presentation group) so you can't create an association with the church group. We're relaxing this requirement so Proclaim group members can create associations. I'm working on getting an ETA for this and will reply back shortly. In the meantime if you're promoted to admin of the presentation group you can work around it.

Sorry for the inconvenience as we work out the kinks!

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Oct 21 2015 9:02 AM

Spoke with the services team and all presentation group members should be able to create associations with a church group by the end of the day today.

Posts 46
Bob Brannon | Forum Activity | Replied: Wed, Oct 21 2015 9:08 AM

Thanks, I thought I was an Admin.  Our Pastor just got back from Ukraine, so after he gets over jet lag, I'll talk w/him.  Thanks for you help with associations!

Posts 3502
LogosEmployee
Scott Alexander | Forum Activity | Replied: Wed, Oct 21 2015 9:26 AM

Bob Brannon:

Thanks, I thought I was an Admin.  Our Pastor just got back from Ukraine, so after he gets over jet lag, I'll talk w/him.  Thanks for you help with associations!

Sounds good, sorry for the bumpy road!

We're very excited about this feature and really believe it can make life easier for our users. Any feedback you have is much appreciated!

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