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Posts 7
G DLR | Forum Activity | Posted: Sun, Oct 25 2015 8:50 AM

After updating from windows 7 proclaim seemed to be struggling to open. Soon after it opened there were lots of problems. One big problem I face being there is no preview slide on display, just a black seen. Also on my 2nd monitor my display seems to be off as if the width is shortened compressing the image. So how do I get ny preview display to work? And how do I fix my ratio problem on my 2nd screen? Thank you

Posts 294
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Glenn Gervais (Faithlife) | Forum Activity | Replied: Sun, Oct 25 2015 9:00 AM

Can you post a screenshot of your app with no preview slide on display? What is the OS display resolution on the 2nd screen?

Glenn

Posts 7
G DLR | Forum Activity | Replied: Sun, Oct 25 2015 9:10 AM

Thank you for your reply, This is a side by side of our screens. As you can see on the left our preview area is a black screen even when we're on air. And our 2nd monitor is on 1680x1050 the recommended setting.

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Glenn Gervais (Faithlife) | Forum Activity | Replied: Sun, Oct 25 2015 9:19 AM

weird, if you resize the window with the preview, does it eventually show? Does it show for some service items?

I'm very curious to see your Proclaim.log from this scenario, when you are done, can you grab logs and post following these instructions: http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

1680x1050 is 16:10 aspect ratio and your presentation is in 4:3 - Proclaim will attempt to display the entire image with some letterboxing, but I suspect more is going on with the conversion from 4:3 to 16:10. If you can adjust the 2nd monitor to a 16:9 ratio, the entire image should be displayed (with the letter boxing).

Posts 7
G DLR | Forum Activity | Replied: Sun, Oct 25 2015 9:24 AM

We tried changing from the Grid set up to the Timeline set up but nothing has work. So far nothing has been displayed in the preview area. I plan on calling tech support but I'll check the link out. Thank you for your help I I'll update this forum if I eventually get help.

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Glenn Gervais (Faithlife) | Forum Activity | Replied: Sun, Oct 25 2015 9:34 AM

Are you still onAir? I only ask, because another thing to try is to make a small edit to force the slide to regenerate, but don't want to affect your display to the congregation. You can go into edit/preview mode while onAir. Your edits will be reflected in the onAir presentation.

Posts 7
G DLR | Forum Activity | Replied: Sun, Oct 25 2015 9:42 AM

Yes we are on air and it stays blank. I will try what you recommended

Posts 7
G DLR | Forum Activity | Replied: Sun, Oct 25 2015 10:56 AM

Quick question, does Proclaim play videos? It seems we ran into another problem our motion loops aren't playing and we couldn't play a video clip I don't know if you've had this problem.

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Glenn Gervais (Faithlife) | Forum Activity | Replied: Sun, Oct 25 2015 11:42 AM

Yes, Proclaim will play videos and allow videos as a motion background, but there are some issues on Windows that we are trying to solve. Check the sticky post at the top of our forum - https://community.logos.com/forums/t/91925.aspx

Posts 3502
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Scott Alexander | Forum Activity | Replied: Sun, Oct 25 2015 6:18 PM

Hello there, noticing your other post here. I wonder if this issue is video card related... Are all your drivers up to date? Any other applications behaving strangely?

Posts 7
G DLR | Forum Activity | Replied: Mon, Oct 26 2015 10:34 AM

Hi, currently I do not know if our drivers are up to date. All of our other applications are running fine, we tested several videos on Windows Media Player and they are working fine. I also placed a music video onto Proclaim and it only played when I was in edit mode.  I will definitely go back and check if our drivers are in fact up to date.

Posts 716
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Peter June | Forum Activity | Replied: Mon, Oct 26 2015 11:32 AM

Directions for updating your video drivers can be found here (about halfway down).

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