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Kevin Byford (Faithlife) | Forum Activity | Posted: Mon, Nov 9 2015 3:54 PM | Locked

Often there are bug reports posted on the forums that don't have enough information and it sometimes takes a lot of questions and answers in order to determine the actual scenario or circumstances of the bug.

At other times a bug is mentioned in a forum thread that has nothing at all to do with the forum thread subject, and this causes difficulty for us in tracking bugs.

When posting about a bug/issue/complaint, here's what we really enjoy:

Create a New Post (New posts are great for many reasons!)

- We see them right away
- One bug, one thread (this makes it easier to link your thread to our bug tracking system)
- Your issue won't get lost in a thread that has nothing to do with your bug

Device Model

- iPad 4 mini, iPad 2, iPhone 6+, etc.  

   For iPhones, see Identify your iPhone

   For iPads, see Identify your iPad

iOS version

- iOS 8.4, 9.2.1, 9.3 beta, etc.  (On your iOS device, open Settings > General > Software Update to see the iOS version).

Faithlife App name and version

- Bible 4.6.4, Faithlife Study Bible 5.0.1, Bible vNext 5.1.0 beta, etc.  The App version is shown in the Help panel.

Network status

- online, offline, cellular, etc.

The Resource you are using (if applicable)

- Greek Bible, Hebrew Bible, Audio Resource, Video Resource, etc.

The App Function you are using (if applicable)

- Library, Home Page, Documents, Notes, Highlights, Favorites, Guides, Reading Plans, etc.

The App Settings (if applicable)

- Is Scrolling view on or off, is Bible Text only on or off, are Notes on or off, etc.

Screenshots are helpful

- A picture really can be worth a thousand words (or at least a couple hundred).

The more details you can give the quicker we will be able to determine what the problem is.  Thanks!

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