"Preparing Your Library" never finishes

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H Ray Anderson | Forum Activity | Posted: Tue, Dec 1 2015 4:40 PM

I have Logos 5 on Windows 10.  It has been fine until today.  I've rebooted, but I get the same thing with no option to start it without waiting for the update.

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Graham Criddle | Forum Activity | Replied: Tue, Dec 1 2015 4:43 PM

Hi H Ray - and welcome to the forums.

Sorry to hear you are having problems.

To understand what is going on we would need to see logs - please see https://wiki.logos.com/Diagnostic_Logging for details of how to enable and post logs.

But I would recommend that you upgrade to Logos 6 first (as Logos 5 is no longer supported) and see if you still have a problem there.

The free core engine upgrade is available from https://www.logos.com/install 

Graham

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