Logos 6.8 still crashing

I still can't get logos to open. I have even uninstalled, deleted application files and reinstalled with the new installer and it still won't open. It will sign in and crashes on the syncing page. I skipped this but it makes no difference, it just crashes a little earlier.

any suggestions?

p.s. I have Christmas sermons to prep!

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David Forrest Mitchell

Here's the crashed report:
Problem signature:
Problem Event Name:   CLR20r3
Problem Signature 01:   Logos.exe
Problem Signature 02:   6.8.0.59
Problem Signature 03:   56797470
Problem Signature 04:   System.Xml
Problem Signature 05:   4.6.81.0
Problem Signature 06:   5584e6c7
Problem Signature 07:   b79
Problem Signature 08:   27
Problem Signature 09:   System.TypeInitialization
OS Version:   6.1.7601.2.1.0.256.48
Locale ID:   3081
Additional Information 1:   6c7e
Additional Information 2:   6c7e83cb1e2b2fb2c4c4b06c4e5da072
Additional Information 3:   8b0c
Additional Information 4:   8b0c3115c3eba4cfd9ec22f733fe4aa6

David Forrest Mitchell

https://community.logos.com/discussion/comment/791284#Comment_791284

6574.LogosError.zip

Dave Hooton

https://community.logos.com/discussion/comment/791288#Comment_791288

This is a difficult to diagnose and will require input from Faithlife. If possible, I suggest you contact Tech Support.

Bradley Grainger (Logos)

This is a crash in WPF (the Microsoft user interface library we use), which we can't fix directly.

Based on information in LogosError.log, I suspect it may be related to C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\Fonts\GlobalUserInterface.COMPOSITEFONT; perhaps that file is corrupt or missing.

Try repairing .NET 4.6 from Control Panel to see if that helps the issue.

David Forrest Mitchell

https://community.logos.com/discussion/comment/791431#Comment_791431

That's got it.

Thanks