6.9 Beta 4 - Catastrophic failure in logs - will not download updated resources today
2016-01-12 06:39:31.5645 13 Info InstallResourceUpdateStage (Timed) Patching EEC09SA.logos4 with C:\Users\AWALT\AppData\Local\Verbum\Data\aqcxsize.v43\UpdateManager\Resources\61387\EEC09SA.logos4.lbsevp.
2016-01-12 06:39:31.5685 13 Error IssueError Issuing exception 0x8000FFFF: Catastrophic failure [..\..\src\LbxUtil\EncryptedVolume.cpp(636)]
2016-01-12 06:39:31.5705 13 Error Exception Exception 0x8000ffff: Catastrophic failure [..\..\src\LbxUtil\EncryptedVolume.cpp(297)]
2016-01-12 06:39:31.5725 13 Error IssueError Issuing exception 0x80004005: Unspecified error [..\..\src\LbxUtil\PatchResource.cpp(697)]
2016-01-12 06:39:31.5745 13 Error Exception Exception 0x80004005: Unspecified error [..\..\src\LbxUtil\PatchResource.cpp(897)]
2016-01-12 06:39:31.5765 13 Warn InstallResourceUpdateStage Resource patching failed.
2016-01-12 06:39:31.5785 13 Info InstallResourceUpdateStage (10ms) Patching EEC09SA.logos4 with C:\Users\AWALT\AppData\Local\Verbum\Data\aqcxsize.v43\UpdateManager\Resources\61387\EEC09SA.logos4.lbsevp.
See attached logs
Comments
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Thanks for the logs, we are looking into this currently.
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Thanks for the report, Don. You caught two bugs with this. Both will be fixed with an upcoming beta release. One was a problem with applying resource patches (obviously). The other prevented the system from falling back to downloading the full resource file when failing to apply a patch. These failures will not have a negative side-effect beyond the resource not getting updated. After the fix ships, you can use the "update resources" command to reattempt to download and apply the patches.
Andrew Batishko | Logos software developer
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Glad you found them! I just did a SCAN of a folder on my other 6.8 install which did not have the problem and they updated fine.
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Would this also cause new resources not to download? Bought 5 books from Vyrso and only one downloaded....
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Dustin Pearson said:
Would this also cause new resources not to download? Bought 5 books from Vyrso and only one downloaded....
Wouldn't have thought so, this is an issue to do with updating resources.
I suggest you start a new thread and explain the problem there
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Dustin Pearson said:
Would this also cause new resources not to download? Bought 5 books from Vyrso and only one downloaded....
No, it would not. This only applies to resource updates in the beta.
Andrew Batishko | Logos software developer
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hmm...ok, I get a download message that it is downloading 301.2mb of updates, but I can't tell what is downloaded and nothing appears to be updated or downloaded and I am missing 4 books that I purchased. Once it is done downloading I get no notifications from Logos that anything is wrong and the indexer does not start. Here is logs if they show anything....
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Dustin Pearson said:
hmm...ok, I get a download message that it is downloading 301.2mb of updates, but I can't tell what is downloaded and nothing appears to be updated or downloaded and I am missing 4 books that I purchased. Once it is done downloading I get no notifications from Logos that anything is wrong and the indexer does not start. Here is logs if they show anything....
Ah ha, I was mistaken. You are indeed running into the same problem, and it does apply to new resources. This should be fixed in the next beta.
Andrew Batishko | Logos software developer
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Ok...at least there is an explanation [:D]
Regards,
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Same issue. Just got off the phone with Customer Support as I didn't realize it was a beta issue. Have some resources I ordered today that I could really use for sermon Sunday. Any update on when the next beta will be released?
Thanks!
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Jeff Terrell said:
Same issue. Just got off the phone with Customer Support as I didn't realize it was a beta issue. Have some resources I ordered today that I could really use for sermon Sunday. Any update on when the next beta will be released?
It won't be released until next week. Use your stable installation to download the resources, then you can "scan" them into your beta installation.
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great workaround...is there a wiki or document that you could point me to for the "scan" procedure?
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Figured it out...I'll look forward to the update. Thanks.
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I bought 5 Vyrso resources earlier today and 3 downloaded and installed while 2 of them keep downloading but they are not installing. I will assume this is the same thing everyone else experienced and will be fixed in the next beta.
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Thanks for the report, Don. You caught two bugs with this. Both will be fixed with an upcoming beta release. One was a problem with applying resource patches (obviously). The other prevented the system from falling back to downloading the full resource file when failing to apply a patch. These failures will not have a negative side-effect beyond the resource not getting updated. After the fix ships, you can use the "update resources" command to reattempt to download and apply the patches.
This should be fixed in 6.9 RC-1.
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Appears to be fixed for me....
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