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Posts 99
Paul | Forum Activity | Posted: Fri, Feb 5 2016 11:49 AM

Hello

Is anybody having any challenges with the mobile app today?  It seems it is not downloading from the cloud today...

Paul

Paul

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JT (alabama24) | Forum Activity | Replied: Fri, Feb 5 2016 1:52 PM

Paul:
Is anybody having any challenges with the mobile app today?  It seems it is not downloading from the cloud today...

What do you mean that it isn't downloading? For clarification: the app downloads from Apple (not from Faithlife). The resources in your library download from Faithlife.

OSX & iOS | Logs |  Install

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Graham Criddle | Forum Activity | Replied: Fri, Feb 5 2016 1:52 PM

It's working fine for me

Can you provide any more details?

Posts 88
David Housholder | Forum Activity | Replied: Sat, Feb 6 2016 7:23 AM

alabama24:

Paul:
Is anybody having any challenges with the mobile app today?  It seems it is not downloading from the cloud today...

What do you mean that it isn't downloading? For clarification: the app downloads from Apple (not from Faithlife). The resources in your library download from Faithlife.

In my case it means the document list is not syncing with the cloud for my iOS and Android devices.

Dave Housholder

Posts 21918
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Feb 6 2016 7:28 AM

David Housholder:
In my case it means the document list is not syncing with the cloud for my iOS and Android devices.

Is this all Documents or just a class of Documents or just specific ones?

For example:

  • Are Reading Plans syncing?
  • Are Notes Documents syncing?
  • Is it an issue with specific plans or Documents?
  • Is it that you can't see the Documents on your mobile devices or that they are not being updated?
Posts 99
Paul | Forum Activity | Replied: Sat, Feb 6 2016 11:30 AM

Hello

Problem solved...It was due to the fact that the Wi-Fi router had a hiccup.....

Paul 

Paul

Posts 21918
Forum MVP
Graham Criddle | Forum Activity | Replied: Sat, Feb 6 2016 1:38 PM

Paul:
Problem solved...It was due to the fact that the Wi-Fi router had a hiccup...

That's good news - thanks for letting us know

Posts 88
David Housholder | Forum Activity | Replied: Mon, Feb 8 2016 8:46 PM

Graham Criddle:

David Housholder:
In my case it means the document list is not syncing with the cloud for my iOS and Android devices.

Is this all Documents or just a class of Documents or just specific ones?

For example:

  • Are Reading Plans syncing?
  • Are Notes Documents syncing?
  • Is it an issue with specific plans or Documents?
  • Is it that you can't see the Documents on your mobile devices or that they are not being updated?

Clippings (1), Reading Plans (9), and Notes (18) are synced

Word Lists (6), Prayer Lists (6), Passage Lists (3), Bibliography (1), Resource Collections (5), Syntax Search (2), Visual Filter (4), Guide Template (3), and Sentence Diagram (1) are listed in my desktop list of documents but do not appear on my iPad, iPhone, or Android devices (Moto G phone and Samsung Tab 3). 

My main concern is the Word Lists. If they don't sync the flash cards don't work. There is no place in the Flashcards app to force a sync, so it has to come through the Logos app.

David Housholder

Posts 27678
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Feb 8 2016 9:00 PM

David Housholder:

Word Lists (6), Prayer Lists (6), Passage Lists (3), Bibliography (1), Resource Collections (5), Syntax Search (2), Visual Filter (4), Guide Template (3), and Sentence Diagram (1) are listed in my desktop list of documents but do not appear on my iPad, iPhone, or Android devices (Moto G phone and Samsung Tab 3). 

My main concern is the Word Lists. If they don't sync the flash cards don't work. There is no place in the Flashcards app to force a sync, so it has to come through the Logos app.

For clarification: those document types aren't supported in the mobile apps. The flash card app is a special case, but the other mobile apps are unrelated (you don't sync word lists through the Bible! App to get to the flash card app).

If you are having an issue with the flash card app, please create a new thread in the platform specific forum (iOS or Android). 

OSX & iOS | Logs |  Install

Posts 4264
LogosEmployee
Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Feb 8 2016 9:13 PM

David Housholder:
Prayer Lists (6)

alabama24 is correct, except Prayer Lists should in fact sync (assuming you are running the latest iOS/Android versions of our apps - Prayer Lists and Clippings were recently added as new features in the mobile apps).

Did someone lead you to believe that every Document type (or feature) of the Logos Desktop app would be supported in the Mobile apps?  The reason I ask is this misconception is more common than I would like and I want to understand why/how it comes about.

Posts 88
David Housholder | Forum Activity | Replied: Tue, Feb 9 2016 5:28 AM

Kevin Byford (Faithlife):

David Housholder:
Prayer Lists (6)

alabama24 is correct, except Prayer Lists should in fact sync (assuming you are running the latest iOS/Android versions of our apps - Prayer Lists and Clippings were recently added as new features in the mobile apps).

Did someone lead you to believe that every Document type (or feature) of the Logos Desktop app would be supported in the Mobile apps?  The reason I ask is this misconception is more common than I would like and I want to understand why/how it comes about.

No. The question to which I was responding was the one from Graham asking what differences did I see in the documents list on iOS and on the desktop.  My issue was to find out why Flashcards, which used to show my word lists, does not sync with them now. 

David Housholder
Posts 88
David Housholder | Forum Activity | Replied: Tue, Feb 9 2016 6:17 AM

SOLUTION to the Word Lists not syncing with my mobile devices.

I deleted the apps from my iPhone and iPad then re-downloaded them from the App Store. That gave me the chance to sign in to my Logos account. As soon as I did that the word lists immediately synced with the desktop lists. 

The Flashcards app had previously worked, so I don't know why I had to re-download and log in again, but that seemed to do it.

In getting to the app in the iOS App Store be sure to look for "Flashcards for Greek and Hebrew." 

David Housholder

Posts 27678
Forum MVP
JT (alabama24) | Forum Activity | Replied: Tue, Feb 9 2016 6:26 AM

David Housholder:
The Flashcards app had previously worked, so I don't know why I had to re-download and log in again, but that seemed to do it.

Sometimes the best fix for many issues is a fresh install. 

OSX & iOS | Logs |  Install

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