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Into Grace | Forum Activity | Posted: Mon, Feb 8 2016 4:41 AM

I spend a lot of time off-line on my IPad. Most book covers fell into a black hole somewhere. It's difficult to visually sort without them. Our ownership license includes the entire book. Can we please have our covers back? Thanks.

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JT (alabama24) | Forum Activity | Replied: Mon, Feb 8 2016 6:00 AM

Into Grace:
Can we please have our covers back?

Which version of which app are you using? How many downloaded resources do you have?

I just checked both my iPhone and iPad and <mostly> didn't experience this. All of my iPhone resources showed covers, but ONE of my iPad resources didn't. Turning off airplane mode, allowing the resource cover to download fixed the issue.

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Kevin Byford (Faithlife) | Forum Activity | Replied: Mon, Feb 8 2016 10:12 AM

Into Grace:
Most book covers fell into a black hole somewhere.

Did you recently update the app?  If so, go online and browse through the library while online and let us know if the book covers appear.

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Into Grace | Forum Activity | Replied: Mon, Feb 8 2016 11:31 AM

I have the most recent version of the app on my iPad. I've had this problem for a month or two. The book covers are displayed while online, but most are missing when off-line. Thanks.

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JT (alabama24) | Forum Activity | Replied: Mon, Feb 8 2016 11:43 AM

Kevin's suggestion, if I understand him correctly, is that he wants you to go online and allow the book covers to download. For example: The ONE book that didn't have a cover for me was downloaded when I went online. The book cover persisted even after a restart (full shut down) once it had downloaded. 

How many downloaded books do you have? When did you last do a "clean" install? 

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Into Grace | Forum Activity | Replied: Mon, Feb 8 2016 11:08 PM

Hi Alabama,

I did take his advice and the covers come back when online. But once off-line they disappear. I think I figured it out. While online, I have to cycle through my library slow so that each cover has time to load. Before I was cycling too fast and most were not downloading. I think the problem is solved for now. Thanks to both of you!

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JT (alabama24) | Forum Activity | Replied: Tue, Feb 9 2016 5:27 AM

Sure thing. Smile

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