Unable to access "A workman approved by in MacBook Pro Retina El Capitan

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Posts 38
Pastor Dong C. Telan | Forum Activity | Posted: Wed, Feb 10 2016 10:17 AM

Unable to access "A Workman APproved by God in MacBook Pro Retina laptop El Capitan

Please help...

Thank you and God bless!

Pastor Dong

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Dave Hooton | Forum Activity | Replied: Wed, Feb 10 2016 12:50 PM

First restart your computer and Logos. If still not in Library then try the command update resources.

Let us know what happens.

Dave
===

Windows & Android

Posts 38
Pastor Dong C. Telan | Forum Activity | Replied: Wed, Feb 10 2016 10:59 PM

Dear Dave,

Good morning from Abu Dhabi!

Actually,I've already the "resources" on my mac laptop.

The problem is , I'm connected to "wi fi", however, the a message

as seen below states that the Media can't be played because it's 

is offline which is not the case.

Thank you and God bless!

Pastor Dong

Posts 2691
Forum MVP
Ted Hans | Forum Activity | Replied: Wed, Feb 10 2016 11:30 PM

Have you tried update resource in the command as Dave suggested?

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Posts 38
Pastor Dong C. Telan | Forum Activity | Replied: Wed, Feb 10 2016 11:46 PM

Yes, I updated it and it says "NO updates were found". My Mac laptop is up to date also.I see all video resources

in my library but can't view it..

Thank you and God bless!

Pastor Dong

Posts 2691
Forum MVP
Ted Hans | Forum Activity | Replied: Thu, Feb 11 2016 12:03 AM

Sorry to hear,  I can't think of any suggestions at the moment.

Dell, studio XPS 7100, Ram 8GB, 64 - bit Operating System, AMD Phenom(mt) IIX6 1055T Processor 2.80 GHZ

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MJ. Smith | Forum Activity | Replied: Thu, Feb 11 2016 12:23 AM

How are you trying to start it? Can you give us a screen shot of the library entry and what happens when you click on it?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

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Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Feb 11 2016 12:24 AM

Pastor Dong C. Telan:

My Mac laptop is up to date also.I see all video resources

in my library but can't view it..

My guess is that trying to play the video involves a connection to one of Faithlife servers and there is something in your network connection which is preventing it.

Is this a private WiFi network or a public one?

Do you know if there are any firewalls involved? If so, are you able to see if they are reporting any blocked connections?

Posts 38
Pastor Dong C. Telan | Forum Activity | Replied: Thu, Feb 11 2016 12:42 AM

Dear MJ,

Good morning!

Actually, the Video is already in my library,however, when I try to opened it a pop window appears and states, "unless to access...due to 

offline... as seen in the screenshot below.

Actu

Thank you for your time and effort...

God bless!

Pastor Dong

Posts 38
Pastor Dong C. Telan | Forum Activity | Replied: Thu, Feb 11 2016 12:46 AM

Dear Graham,

Good morning!

I'm using my home high speed internet wifi. The Workman video doesn't work but

if I open faithlife video resource in my library, it works.

How do I detect if this is a firewall issue?

Please advise!

Thank you for your time and efforts.

God bless!

Pastor Dong

Posts 21878
Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Feb 11 2016 1:12 AM

Hi Pastor Dong

Pastor Dong C. Telan:

I'm using my home high speed internet wifi. The Workman video doesn't work but

if I open faithlife video resource in my library, it works.

So it's not a general "video in Logos" issue but something specific to the Workman video (and potentially others)

Please:

That might give us an indication of what is going on here. 

Posts 38
Pastor Dong C. Telan | Forum Activity | Replied: Thu, Feb 11 2016 1:41 AM

Posts 1602
Deacon Steve | Forum Activity | Replied: Thu, Feb 11 2016 2:42 AM

There is nothing in your recent post.  Did you intend to attach a log file?

Make sure you use the paper clip icon to attach a file.

Posts 38
Pastor Dong C. Telan | Forum Activity | Replied: Thu, Feb 11 2016 3:01 AM

Dear Steve,

The extracted data is in zip file, I tried to attached but there is no activity

when I pressed "ok" button. Below is are two files within the folder that I was able to attached.

How will I attached the zip file?

Thank you and God bless!

Pastor Dong

7571.LogosCrash.txt

6888.Logos.log

Posts 38
Pastor Dong C. Telan | Forum Activity | Replied: Thu, Feb 11 2016 3:06 AM

Some more files within the zip folder...Is this enough?2275.awesomium.log8535.LogosError-2.log2671.Indexer.log5305.LogosError.log8547.Logos.log

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Forum MVP
Graham Criddle | Forum Activity | Replied: Thu, Feb 11 2016 3:11 AM

Thanks for the logfile

It does show where the problem happens but I don't know enough to work out whether it is a resource issue, compatibility problem or a network connectivity issue.

Hopefully someone else will be able to comment further .

Posts 38
Pastor Dong C. Telan | Forum Activity | Replied: Thu, Feb 11 2016 3:13 AM

Dear Graham,

I really appreciate your efforts to resolve my situation.

Hoping for answer from the rest...

Thank you and God bless!

Pastor Dong

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