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Posts 15
David Anderson | Forum Activity | Posted: Tue, Feb 16 2016 12:53 PM

When I click on recordings from this past week I receive a message that states "unable to find files to merge.  Was this recorded on a different machine."  Yet it seems to show that something is there.  What do I do?

Yes, the message was recorded on this machine.

I am running Proclaim on a Mac Mini - OSX 10.11.1

Dave

Posts 667
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Tue, Feb 16 2016 1:00 PM

Not sure what you mean. Could you attach a screenshot of the whole window?

David Anderson:
Yet it seems to show that something is there.  What do I do?

Are you saying that behind the error you can see a waveform or slides?

Also, could you post your logs? They might point us to where your files ended up. 

http://support.proclaimonline.com/hc/en-us/articles/203763785-How-do-I-submit-log-files-

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Posts 15
David Anderson | Forum Activity | Replied: Tue, Feb 16 2016 1:05 PM

Here are two screen shots...

Posts 15
David Anderson | Forum Activity | Replied: Tue, Feb 16 2016 1:24 PM

Here are the logs you requested....I hope.3326.Proclaim Logs.zip

Posts 667
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Tue, Feb 16 2016 2:27 PM

Thanks Dave. Those were them. I will take a look at these and get back to you.

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