NELSON'S NEW ILLUSTRATED BIBLE COMMMENTARY-Titles Not Showing in Pop-Up Boxes

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Kenute P. Curry | Forum Activity | Posted: Tue, Mar 8 2016 5:57 AM

In Nelson's New Illustrated Bible Commentary, the TITLES are not showing in the POP-UP BOXES (In Focus, In Life, In Content, etc.). It is just white, you cannot see the TITLE. The TITLE BOX should be black, and the TITLE should be in white writing.

Is there a reason as to why this is happening?

Can anyone give an explanation please?

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Kenute P. Curry | Forum Activity | Replied: Wed, Mar 9 2016 5:53 AM

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Kenute P. Curry | Forum Activity | Replied: Thu, Mar 10 2016 12:08 PM

Any word as to why this is happening as yet?

Posts 118
Ted Harms | Forum Activity | Replied: Thu, Mar 10 2016 5:13 PM

I am seeing the almost the same thing. I see the Title but it is a clear white against a very light almost pink background.

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MJ. Smith | Forum Activity | Replied: Thu, Mar 10 2016 5:22 PM

You might invoke Alex's name as he may be using a tool that watches for his name ... or since faithlife emails are predictable, you might try to see if he has a standard email address.

Or you could you selection and right click to prove that the text is there but because it is ina white font you just don't see it ... then report it as a typo.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1577
Kenute P. Curry | Forum Activity | Replied: Thu, Mar 10 2016 7:12 PM

Thanks MJ. Smith but I would not report it as a "typo," as there would be way too many typos to report in this commentary.

Can you give me Alex last name , so I can look up his email address? I do not know who Alex is.....

I have right-clicked and the text is definitely there.

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MJ. Smith | Forum Activity | Replied: Thu, Mar 10 2016 8:32 PM

Kenute P. Curry:
a "typo," as there would be way too many typos to report in this commentary.

When a typo is systemic you only need to report one and say in the note that it is systemic. I never remember how Kyle spells his last name so try a Google search on Kyle site:community.logos.com

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1577
Kenute P. Curry | Forum Activity | Replied: Thu, Mar 10 2016 9:11 PM

Thanks for the information MJ Smith. 

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Kenute P. Curry | Forum Activity | Replied: Fri, Mar 11 2016 4:34 AM

This problem is persisting and getting worse. The text seems to have entirely now disappeared. Can we please hear from a FAITHLIFE EMPLOYEE on this situation !

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MJ. Smith | Forum Activity | Replied: Fri, Mar 11 2016 10:12 AM

Unless you have downloaded a new version or your computer is failing, I'm quite sure the resource is unchanged. Wink Come on, have a little patience ... for all we know Kyle is on vacation, out sick, at a conference ... you get the idea.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 1010
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Fri, Mar 11 2016 10:37 AM

Although I was sick that's no longer the case, my only excuse is that I missed this thread during my daily scans of the forums.

Beyond that, I have two questions/comments:

1. What system are you running Kenute? I'm on a PC/Windows 10 and am unable to replicate your screenshots. The white on white that you are experiencing should be white on black. The resource hasn't been updated in quite awhile so I'm wondering if something is happening on the app level.

2. This is a very old resource that hasn't been updated in a long time. I recently approved it for a substantial update. Owners will be seeing a substantially improved version of the resource--including how the call-out boxes are formatted. We've significantly changed (i.e. improved) how we handle the formatting of cases like this.

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JT (alabama24) | Forum Activity | Replied: Fri, Mar 11 2016 10:57 AM

Is this no longer sold?

OSX & iOS | Logs |  Install

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Tom | Forum Activity | Replied: Fri, Mar 11 2016 10:59 AM

Kyle G. Anderson:
I'm on a PC/Windows 10 and am unable to replicate your screenshots.

I have the same setup as you do Kyle, and I get the same result as Kenute Hmm

I is there somewhere but just not visible, as seen in the screen shot below. Big Smile 

www.hombrereformado.org  Solo a Dios la Gloria   Apoyo

Posts 1783
Tom | Forum Activity | Replied: Fri, Mar 11 2016 11:07 AM

alabama24:

Is this no longer sold?

 

It is include in this product which is still sold by FL.

https://www.logos.com/product/43981/john-macarthur-collected-works-and-resources 

www.hombrereformado.org  Solo a Dios la Gloria   Apoyo

Posts 1577
Kenute P. Curry | Forum Activity | Replied: Fri, Mar 11 2016 11:07 AM

Thank you for responding so quickly Kyle G. Anderson. I am on a Windows 7 Desktop Computer. It was showing up white on black, and then all of a sudden it changed. If you read all of this thread, you will see that I am not the only one who is experiencing this problem with this resource.

Am very happy that there will be an update coming on this resource. I have not received the update as yet, so there has to be something else going on here.

Am very happy that you are feeling much better and recovered from your sickness.

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JT (alabama24) | Forum Activity | Replied: Fri, Mar 11 2016 11:12 AM

Tom:

alabama24:

Is this no longer sold?

 

It is include in this product which is still sold by FL.

https://www.logos.com/product/43981/john-macarthur-collected-works-and-resources 

Thanks. I own it, but it doesn't appear on mobile despite the collection being mobile enabled. Kyle, can you look into that for us?

OSX & iOS | Logs |  Install

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LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Fri, Mar 11 2016 11:21 AM

We haven't updated this in quite awhile and the forthcoming update won't be available for a few months.

All this leads me to believe something is happening on the desktop level. I'll be working with the desktop team to explore what is happening.

Posts 1010
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Fri, Mar 11 2016 11:24 AM

Yes. I will. I think we have a fix for that lined up but I'll be checking with mobile.

In the meantime, it is available on biblia.

Posts 1783
Tom | Forum Activity | Replied: Fri, Mar 11 2016 11:33 AM

Kenute P. Curry:
Am very happy that there will be an update coming on this resource. I have not received the update as yet, so there has to be something else going on here

In the mean time, while your are waiting for the update, you can highlight the text box, and then you can see the text !

www.hombrereformado.org  Solo a Dios la Gloria   Apoyo

Posts 1577
Kenute P. Curry | Forum Activity | Replied: Fri, Mar 11 2016 11:40 AM

Thank you so much Kyle G. Anderson for all of your help and diligence in getting this problem sorted out. Now that I have gotten a response, I will patiently wait. Once again, thank you.

Thank you Tom for also pointing this out. 

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