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Graham Criddle | Forum Activity | Posted: Tue, May 24 2016 3:32 AM

there used to be a bug which sometimes resulted in a separate notes document being created for each highlight (using resource- specific documents)

Ive just seen it again as below:

This is with the resource  "The Prophetic Imagination" and Bible! app 5.2.2

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Graham Criddle | Forum Activity | Replied: Sat, May 28 2016 2:38 PM

Just reading the resource again and finding that the creation of each separate Notes document when highlighting takes around 15 seconds which really slows down the reading process.

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Graham Criddle | Forum Activity | Replied: Fri, Jun 3 2016 12:25 PM

Any thoughts on this?

I think I am seeing it in other resources as well

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JT (alabama24) | Forum Activity | Replied: Fri, Jun 3 2016 5:12 PM

Is the resource downloaded? Try in the cloud. 

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Kevin Byford (Faithlife) | Forum Activity | Replied: Fri, Jun 3 2016 7:46 PM

Graham,

Unfortunately I am unable to reproduce this issue. Please use Report a Problem so we can take a look at your app logs.

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Graham Criddle | Forum Activity | Replied: Sat, Jun 4 2016 8:02 AM

Hi Kevin - thanks for this

I have sent some logs through.

When I started reading the resource today highligting had created 20 unnamed notes documents

I then highlighted some text

And this created another notes document

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 4 2016 11:05 AM

Graham Criddle:
When I started reading the resource today highligting had created 20 unnamed notes documents...I then highlighted some text...And this created another notes document

What I am wondering is if there is a corruption in the downloaded resource. Did you try it "in the cloud"? Have you tried it with another FL app? 

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Graham Criddle | Forum Activity | Replied: Sat, Jun 4 2016 11:27 AM

alabama24:

Graham Criddle:
When I started reading the resource today highligting had created 20 unnamed notes documents...I then highlighted some text...And this created another notes document

What I am wondering is if there is a corruption in the downloaded resource. Did you try it "in the cloud"? Have you tried it with another FL app? 

Thanks Alabama

the problem persists if the resource is just in the cloud, and also appears in the Verbum app.

As alluded to above there was an earlier bug (thought fixed) which caused this sort of problem so I am wondering if this is another instance / variant of it.

hopefully the logs will help determine this

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 4 2016 11:43 AM

OK. I remember an earlier problem, but can't reproduce this time. 

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chris | Forum Activity | Replied: Wed, Jun 15 2016 2:59 PM

I have the same problem. What can I send to help identify it?

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Kevin Byford (Faithlife) | Forum Activity | Replied: Wed, Jun 15 2016 3:25 PM

chris:

I have the same problem. What can I send to help identify it?

Open the Help panel and tap on Report a Problem, then reference this thread in the email and mention Kevin Byford in there as well so the support teams know to send it to me.

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Bryce Hufford | Forum Activity | Replied: Tue, Oct 4 2016 8:16 PM

Did this ever get resolved?  I am trying to learn how to start using notes and highlights and experienced this exact issue when attempting to take a few notes using the "Resource-specific Note Document" setting on my iPhone.

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Graham Criddle | Forum Activity | Replied: Mon, Nov 7 2016 9:49 AM

I've just seen this in another resource - "Introducing Covenant Theology"

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Graham Criddle | Forum Activity | Replied: Thu, Nov 17 2016 1:37 PM

Any thoughts on this? It is happening a lot when highlighting on my ipad 

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Graham Criddle | Forum Activity | Replied: Mon, Jan 2 2017 1:59 PM

Graham Criddle:

Any thoughts on this? It is happening a lot when highlighting on my ipad 

Any nearer on identifying what is going on here?

It's getting to the point when I am really struggling to highlight when I am reading.

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Graham Criddle | Forum Activity | Replied: Sun, Jan 8 2017 1:16 AM

I believe I've worked out what is going on - and there is a simple workaround.

It's - at least in my case - a Document naming issue associated with Custom Reading Plans and resource-specific note-file highlighting. And it's not a mobile-specific issue but affects the desktop apps as well.

When I create Custom Reading Plans I was using the same name for the plan as for the resource. This meant that when I highlighted some text the software (mobile or desktop) would try and place the highlight in a Notes document with the same name as the Reading Plan document.

Because you can't have multiple documents with the same name it went for "resource name (2)" instead

The next time it created another document "resource name (3)" and so on.

So I'm now adding an (RP) to the end of my reading plan names and it looks like this gets round the problem.

(Note it's just an issue with Custom Reading Plans as auto-generated plans are created with names that are not the same as the resource names)

I'm not sure if there is any easy software fix to this so my workaround might be the best way forward.

I don't know if this addresses other reports of the problem but I think it explains mine.

Some confirmation from Faithlife that this makes sense (or otherwise) would be appreciated.

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JT (alabama24) | Forum Activity | Replied: Sun, Jan 8 2017 5:35 AM

Good detective work! Smile Yes

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Graham Criddle:

...

Because you can't have multiple documents with the same name it went for "resource name (2)" instead

The next time it created another document "resource name (3)" and so on.

So I'm now adding an (RP) to the end of my reading plan names and it looks like this gets round the problem.

...

Some confirmation from Faithlife that this makes sense (or otherwise) would be appreciated.

You're correct, Graham! We should be making those names unique for you. We'll look into it, thanks!

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