Reinstalling Logos 6: lots of errors

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HansK | Forum Activity | Posted: Sat, Jun 4 2016 6:24 AM

I want to reinstall Logos 6 (Mac Stable), but when I see the logs I get a lot of errors.

I have no firewall (except the one on Mac (El Capitan 10.11.5).

I suspect these errors are also the cause of some errors I encountered before I decided to reinstall Sad

Any help / info is appreciated.

Hans

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2016-06-04 15:18:42.9351 | ERROR | 60 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.113/2004-06-09T15_28_54Z/5SFPSG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 91 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_42.110.24/2002-05-14T00_01_53Z/abr.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 28 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.117/2004-06-09T15_31_29Z/5SMDSG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 66 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_29.50.1002/2006-03-23T20_06_15Z/as_btrom.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 32 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.2/2002-08-08T19_04_44Z/KINGPOWR.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 34 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_29.67.1001/2006-03-23T20_06_34Z/AS_CA1JN.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:42.9351 | ERROR | 68 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_29.57.1001/2006-03-23T20_06_41Z/AS_CA1TH.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.0283 | ERROR | 86 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.118/2004-06-09T16_21_29Z/5SSYFLG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.0283 | ERROR | 71 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_12.40.46/2004-06-19T00_11_03Z/ERT005.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.2364 | ERROR | 99 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.110/2004-06-09T15_27_03Z/5SCGLG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.2364 | ERROR | 78 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_12womenwkbk/2008-02-04T18_41_21Z/12WOMENWKBK.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.2364 | ERROR | 81 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_40.170.109/2004-06-09T16_04_15Z/KEYSDYNLIVE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3392 | ERROR | 40 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_29.65.1001/2006-03-23T20_06_38Z/AS_CA1PE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3392 | ERROR | 108 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_42.20.13/2007-10-12T19_01_38Z/ANSWERTQ.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 26 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_12.30.2416/2004-08-05T20_03_09Z/SC_BSBR1106.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 95 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_ansobj3/2008-02-23T00_31_56Z/ANSOBJ3.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 30 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.128/2004-06-09T15_31_54Z/10BSCHALIFE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 107 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_42.20.31/2006-03-30T19_41_44Z/ANSISLAM.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 89 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_40.170.104/2004-06-09T15_26_10Z/3DWYSEE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 44 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.115/2004-06-09T15_30_15Z/5SKGWSG.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.3409 | ERROR | 85 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.131/2004-06-09T16_26_33Z/10BSCHBIBLE.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.4448 | ERROR | 31 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_53.10.132/2004-06-09T16_27_35Z/10BSCHOBED.lbxlls.lbsevp: The request timed out
2016-06-04 15:18:46.4449 | ERROR | 6 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_45.100.1/2004-06-18T23_24_36Z/ACEPORC.lbxlls.lbsevp: The request timed out

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 4 2016 6:56 AM

What stage in the reinstall are you at? Have you successfully downloaded the engine (see link in my signature line below)? 

Why did you decide to reinstall Logos? Do you mean "reinstall the engine" or "reinstall everything"? If the later, did you go in and manually delete everything? (Simply deleting the engine from the applications folder doesn't do much).

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HansK | Forum Activity | Replied: Sat, Jun 4 2016 7:05 AM

Hello,

I deleted all in the Logos4 directory. But made a copy of the Resources folder.

I follow the instructions from https://wiki.logos.com/Quick_Installation_onto_Multiple_Macs

I have started the stable version and am waiting for the download to start (no 4 in the instructions).

When I look at logos.log, I encounter the errors. Perhaps the logos servers are down.

I have checked the firewall settings for Mac and have turned the firewall off.

Hans

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HansK | Forum Activity | Replied: Sat, Jun 4 2016 7:07 AM

I tried to contact http://resources.logoscdn.com in my browser and get this error:

AccessDeniedAccess DeniedC9F91134E3AFF944agXkcT2GSbJY8QOu1CZxh479S0dGFJdinQV+fWVSzti4ROhM4c9vWeRhSU0P7RTnvT5K02sKIyw=

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 4 2016 7:35 AM
Hans K:

I tried to contact http://resources.logoscdn.com in my browser and get this error:

AccessDeniedAccess DeniedC9F91134E3AFF944agXkcT2GSbJY8QOu1CZxh479S0dGFJdinQV+fWVSzti4ROhM4c9vWeRhSU0P7RTnvT5K02sKIyw=

So do I... I don't think that is an issue.

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 4 2016 7:40 AM
Hans K:
I have started the stable version and am waiting for the download to start (no 4 in the instructions).
Try restarting your computer. EDIT: thinking about it a bit more... Did you just try skipping #4 and moving on to #5?

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Posts 570
HansK | Forum Activity | Replied: Sat, Jun 4 2016 7:52 AM

Restarting the Mac changes nothing.

No I cannot be in #5 as I do not have the option yet to stop the download process.

Hans

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HansK | Forum Activity | Replied: Sat, Jun 4 2016 8:14 AM

I have checked this page and deleted all folders and files relating to Logos:

https://wiki.logos.com/Logos_6_Tips_and_Troubleshooting

This changed nothing. It seems I cannot connect to the logos server mentioned before.

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 4 2016 11:10 AM

Hans K:
No I cannot be in #5 as I do not have the option yet to stop the download process.

...yes, but #4 is "stop the download." #5 moves past that. Does the app not open at all? Can you not open Logos|Preferences? 

Is it possible your ISP is blocking it? 

OSX & iOS | Logs |  Install

Posts 570
HansK | Forum Activity | Replied: Sat, Jun 4 2016 11:56 AM

The app is running and checking for files. But I cannot open preferences.

I download a new app and tried that too

No, my ISP is blocking nothing, other programs are working fine.

I see this error:

Error: SendFailure (Cannot access a disposed object.
Object name: 'System.Net.Sockets.NetworkStream'.)

Does this relate to a Mono error or an error in the SQL database?

Perhaps someone from Logos can help me. I hope they are checking this thread.

Hans

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MJ. Smith | Forum Activity | Replied: Sat, Jun 4 2016 12:08 PM

https://msdn.microsoft.com/en-us/library/system.net.sockets.networkstream%28v=vs.110%29.aspx

Its a .NET module failure i.e. Microsoft not Logos. I'd search the forums for information on repairing/updating your .NET

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 4 2016 12:21 PM

MJ. Smith:
I'd search the forums for information on repairing/updating your .NET

Unless he is using Bootcamp to run windows, that doesn't apply. 

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JT (alabama24) | Forum Activity | Replied: Sat, Jun 4 2016 12:23 PM

Hans K:
Perhaps someone from Logos can help me. I hope they are checking this thread.

The forums are not a primary means of support for Logos. It is best to call. Other users can advise you about using Skype. 

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HansK | Forum Activity | Replied: Sat, Jun 4 2016 10:41 PM

I have sent an e-mail to tech@l.. hope someone replies.

Hans

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Bryant Poythress | Forum Activity | Replied: Mon, Jun 6 2016 1:53 PM

Hans,

I am also experiencing this issue and have forwarded logs to support.

Bryant

2016-06-06 14:47:58.8199 | ERROR | 185 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_tntc69gaus/2010-12-09T18_30_55Z/TNTC69GAUS.logos4.lbsevp: The request timed out
2016-06-06 14:47:58.8204 | ERROR | 96 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_undrstdan/2010-09-03T19_58_34Z/UNDRSTDAN.logos4.lbsevp: The request timed out
2016-06-06 14:47:58.8204 | ERROR | 123 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_bordboundb/2009-10-28T17_04_38Z/BORDBOUNDB.logos4.lbsevp: The request timed out
2016-06-06 14:47:58.8204 | ERROR | 117 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_totc04nuus/2010-12-09T18_41_56Z/TOTC04NUUS.logos4.lbsevp: The request timed out
2016-06-06 14:47:58.8199 | ERROR | 147 | UpdateUtility | Couldn't get download size for https://resources.logoscdn.com/lls_totc01geus/2010-12-09T18_39_32Z/TOTC01GEUS.logos4.lbsevp: The request timed out

Posts 570
HansK | Forum Activity | Replied: Mon, Jun 6 2016 2:14 PM

Hello Bryant,

Thank you for posting this.

Tech has contacted me and I am currently checking with another network / ISP. Same errors Sad

I have forwarded you post / this thread to Tech.

Are you on a Mac?

Hans

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

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Bryant Poythress | Forum Activity | Replied: Mon, Jun 6 2016 2:34 PM

Hi Hans,

Yes I'm on an older MacBook Pro and just began experiencing this after doing the OSX 10.11.5 update over the weekend. I tried all the things you listed here, but no sucess. I have a Windows laptop that I use as backup and it is not having any problems (as on the Mac).

I know most people can't do that due to cost, but I have found it invaluable during the last couple years for this very kind of event. 

Bryant

Posts 570
HansK | Forum Activity | Replied: Tue, Jun 7 2016 12:32 PM

Bryant,

I have gotten a mail from Tech informing me that "the case" has been sent to Development Smile

Perhaps next week we are sitting at Bob's Table Smile

Hope this case will be solved, but I must say I like some adventures.

I am also preparing my new Windhoos computer to access the Library.

Hans

MacOS Sierra / Logos 7 Collector's Edition & All Base Packages / Logos Now

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Bryant Poythress | Forum Activity | Replied: Tue, Jun 7 2016 2:57 PM

Thank you Hans! 

I have not received any details from tech support yet, but will let you know if any variation is evidenced.

Posts 570
HansK | Forum Activity | Replied: Thu, Jun 9 2016 3:44 PM

Bryant,

The newest app https://www.logos.com/install seems to work for me. I got an e-mail from Tech about this.

After the same errors, the install works fine until now. The program is now scanning my backed up resources.

Hopefully everything will be OK when I wake up. I go to bed now Big Smile

Hans

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