report error for logos in Win 10.

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This post has 9 Replies | 1 Follower

Posts 4
Yilin Deng | Forum Activity | Posted: Sun, Jul 3 2016 3:32 AM

8863.Logos.zip

cannot launch logos, PC is Win10, Chinese language.

Posts 22855
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Jul 3 2016 5:00 AM

Hi Yilin Deng - and welcome to the forums

I can't see anything in the log that indicates a problem.

Please check Windows Event Viewer and see if that shows what is going on - details at https://community.logos.com/forums/t/124126.aspx 

Graham

Posts 4
Yilin Deng | Forum Activity | Replied: Sun, Jul 3 2016 11:04 PM

日志名称:          Application
来源:            .NET Runtime
日期:            2016/7/4 13:05:51
事件 ID:         1026
任务类别:          无
级别:            错误
关键字:           经典
用户:            暂缺
计算机:           LAPTOP-674POKIU
描述:
应用程序: Logos.exe
Framework 版本: v4.0.30319
说明: 由于未经处理的异常,进程终止。
异常信息: System.AccessViolationException
   在 Libronix.DigitalLibrary.Resources.Logos.NativeMethods.TitleLoader_LoadTitle(Libronix.DigitalLibrary.Resources.Logos.SafeTitleLoaderHandle, System.String, IntPtr, System.String, Libronix.DigitalLibrary.Resources.Logos.TitleLoadHint)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceCore.Create(Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver, Libronix.DigitalLibrary.LicenseManager, System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.CreateResourceCore(System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.DiscoverResource(System.String, Libronix.Utility.Threading.IWorkState, Libronix.DigitalLibrary.Resource ByRef)
   在 Libronix.DigitalLibrary.ResourceManager+<>c__DisplayClass39_0.<IsResourceDiscoverable>b__0(ResourceDriverInfo)
   在 System.Linq.Enumerable.Any[[Libronix.DigitalLibrary.ResourceManager+ResourceDriverInfo, Libronix.DigitalLibrary, Version=6.12.0.38, Culture=neutral, PublicKeyToken=null]](System.Collections.Generic.IEnumerable`1<ResourceDriverInfo>, System.Func`2<ResourceDriverInfo,Boolean>)
   在 System.Linq.Enumerable+WhereSelectArrayIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
   在 System.Linq.Enumerable.Any[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<Boolean>)
   在 LDLS4.Update.DiscoveryUpdateStage.ValidateUpdate(LDLS4.Update.DownloadableUpdateJob, Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.DiscoveryUpdateStage.FinishDiscovery(Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.DiscoveryUpdateStage.DoWorkCore(Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.UpdateStageBase+<DoWork>d__23.MoveNext()
   在 Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
   在 Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
   在 Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
   在 System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   在 System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   在 System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   在 System.Threading.ThreadPoolWorkQueue.Dispatch()


事件 Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-07-04T05:05:51.354406600Z" />
    <EventRecordID>5813</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LAPTOP-674POKIU</Computer>
    <Security />
  </System>
  <EventData>
    <Data>应用程序: Logos.exe
Framework 版本: v4.0.30319
说明: 由于未经处理的异常,进程终止。
异常信息: System.AccessViolationException
   在 Libronix.DigitalLibrary.Resources.Logos.NativeMethods.TitleLoader_LoadTitle(Libronix.DigitalLibrary.Resources.Logos.SafeTitleLoaderHandle, System.String, IntPtr, System.String, Libronix.DigitalLibrary.Resources.Logos.TitleLoadHint)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceCore.Create(Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver, Libronix.DigitalLibrary.LicenseManager, System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.CreateResourceCore(System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.DiscoverResource(System.String, Libronix.Utility.Threading.IWorkState, Libronix.DigitalLibrary.Resource ByRef)
   在 Libronix.DigitalLibrary.ResourceManager+&lt;&gt;c__DisplayClass39_0.&lt;IsResourceDiscoverable&gt;b__0(ResourceDriverInfo)
   在 System.Linq.Enumerable.Any[[Libronix.DigitalLibrary.ResourceManager+ResourceDriverInfo, Libronix.DigitalLibrary, Version=6.12.0.38, Culture=neutral, PublicKeyToken=null]](System.Collections.Generic.IEnumerable`1&lt;ResourceDriverInfo&gt;, System.Func`2&lt;ResourceDriverInfo,Boolean&gt;)
   在 System.Linq.Enumerable+WhereSelectArrayIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
   在 System.Linq.Enumerable.Any[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1&lt;Boolean&gt;)
   在 LDLS4.Update.DiscoveryUpdateStage.ValidateUpdate(LDLS4.Update.DownloadableUpdateJob, Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.DiscoveryUpdateStage.FinishDiscovery(Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.DiscoveryUpdateStage.DoWorkCore(Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.UpdateStageBase+&lt;DoWork&gt;d__23.MoveNext()
   在 Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
   在 Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
   在 Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
   在 System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   在 System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   在 System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   在 System.Threading.ThreadPoolWorkQueue.Dispatch()

</Data>
  </EventData>
</Event>

Posts 25744
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Jul 4 2016 1:03 AM

That's not complete as we need the Application Error with Logos.exe as the Faulting application that has the same time as the .NET Runtime error.

Dave
===

Windows 10 & Android 8

Posts 4
Yilin Deng | Forum Activity | Replied: Mon, Jul 4 2016 5:21 AM

应用程序: Logos.exe
Framework 版本: v4.0.30319
说明: 由于未经处理的异常,进程终止。
异常信息: System.AccessViolationException
   在 Libronix.DigitalLibrary.Resources.Logos.NativeMethods.TitleLoader_LoadTitle(Libronix.DigitalLibrary.Resources.Logos.SafeTitleLoaderHandle, System.String, IntPtr, System.String, Libronix.DigitalLibrary.Resources.Logos.TitleLoadHint)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceCore.Create(Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver, Libronix.DigitalLibrary.LicenseManager, System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.CreateResourceCore(System.String, System.String, System.String, Libronix.Utility.Threading.IWorkState)
   在 Libronix.DigitalLibrary.Resources.Logos.LogosResourceDriver.DiscoverResource(System.String, Libronix.Utility.Threading.IWorkState, Libronix.DigitalLibrary.Resource ByRef)
   在 Libronix.DigitalLibrary.ResourceManager+<>c__DisplayClass39_0.<IsResourceDiscoverable>b__0(ResourceDriverInfo)
   在 System.Linq.Enumerable.Any[[Libronix.DigitalLibrary.ResourceManager+ResourceDriverInfo, Libronix.DigitalLibrary, Version=6.12.0.38, Culture=neutral, PublicKeyToken=null]](System.Collections.Generic.IEnumerable`1<ResourceDriverInfo>, System.Func`2<ResourceDriverInfo,Boolean>)
   在 System.Linq.Enumerable+WhereSelectArrayIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
   在 System.Linq.Enumerable.Any[[System.Boolean, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<Boolean>)
   在 LDLS4.Update.DiscoveryUpdateStage.ValidateUpdate(LDLS4.Update.DownloadableUpdateJob, Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.DiscoveryUpdateStage.FinishDiscovery(Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.DiscoveryUpdateStage.DoWorkCore(Libronix.Utility.Threading.IWorkState)
   在 LDLS4.Update.UpdateStageBase+<DoWork>d__23.MoveNext()
   在 Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].EnumMoveNext()
   在 Libronix.Utility.Threading.AsyncWorkerTask`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].ContinueExecution(System.Object)
   在 Libronix.Utility.Threading.GroupedThreadPool.ExecuteNextCallback(System.Object)
   在 System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   在 System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   在 System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   在 System.Threading.ThreadPoolWorkQueue.Dispatch()

Posts 29128
Forum MVP
MJ. Smith | Forum Activity | Replied: Mon, Jul 4 2016 12:18 PM

The Access error caught my eye in both posts ... were there any updates immediately before it quit working? If so, check the file permissions.

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 25744
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Jul 4 2016 4:43 PM

Yilin Deng:
应用程序: Logos.exe
Framework 版本: v4.0.30319

No - I mean another entry alongside .NET Runtime with the same time , called Application Error

But the "Faulting application name" has to be Logos.exe.

Dave
===

Windows 10 & Android 8

Posts 8257
LogosEmployee

Yilin Deng:
异常信息: System.AccessViolationException
   在 Libronix.DigitalLibrary.Resources.Logos.NativeMethods.TitleLoader_LoadTitle(Libronix.DigitalLibrary.Resources.Logos.SafeTitleLoaderHandle, System.String, IntPtr, System.String, Libronix.DigitalLibrary.Resources.Logos.TitleLoadHint)

To diagnose this kind of crash, we would need to collect a native crash dump: https://wiki.logos.com/ProcDump 

You can contact Tech Support for assistance with this task (reference this thread).

Posts 4
Yilin Deng | Forum Activity | Replied: Wed, Jul 6 2016 7:46 PM

I got following error

Error launching C:\Users\nancy\AppData\Local\Logos6\System\Logos.exe:
Error 0x00000002 (2): ???????????

and cannot get the crash dump file...

PS: the PC is newly brought, never login in on this computer. ..

Posts 25744
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Jul 7 2016 3:59 PM

Contact Technical Support who can logon to your computer to diagnose the issue (you can use Skype)

Dave
===

Windows 10 & Android 8

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